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Boost Mobile

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Boost Mobile Australia runs on the full Telstra 4G/5G network, offering affordable prepaid plans with excellent national coverage. When you need help, their customer support is accessible 7 days a week. You can reach Boost via live chat, phone, social media, or email for formal complaints.

Many customers praise the friendly support team for assisting with SIM activation, porting, and general service queries. While complex issues may require persistence, Boost has a defined complaints process and Telstra-backed escalation path. Whether you’re recharging, activating, or troubleshooting, Boost’s team is there to help, without the fuss of contracts or lock-ins.

Most Boost customers enjoy straightforward, reliable service, but a few common complaints do arise:

• Number Porting Delays: Some users experience slow or failed number transfers, sometimes taking up to 48 hours with multiple support calls.
  
  
• SIM Delivery & Activation Issues: Delays in receiving prepaid SIMs or issues activating them are a recurring theme, especially with online orders.
  
  
• Customer Service Responsiveness: While multiple channels are available, response times can lag, and more complex issues often require escalation.
  
  
• Recharge or Billing Confusion: Complaints include failed recharges, auto-recharge not working, and plan confusion, especially with expiry or rollover timing.
  
  
• Data Plan Limitations: Misunderstandings around data usage or rollover can leave users frustrated, particularly when data unexpectedly runs out or expires.
  
  
• Complaint Resolution Hiccups: Some users say support struggles to fix complex tech issues on the first try, though Boost has escalation teams in place for tougher problems.
  

Boost gives you multiple ways to get help:

• 📞 Phone Support:
  
  
  • Call 125 8881 (from Boost/Telstra mobiles)
    
    
  • Or call 1800 100 933 (from any other phone)
    
    
  • Hours: 8am–8pm AEST, 7 days a week
    For fast help, call early in the day to avoid queues.
    
    
• 💬 Live Chat (“Message Us”):
  Available via Boost’s Help Page or in the My Boost app.
  Chat hours: 7am–11pm AEST, 7 days a week.
  
  
• 📱 Social Media:
  Send a message on Facebook Messenger or DM on Twitter.
  Facebook support is often available 24/7, with fast responses even after-hours.
  
  
• 📧 Email (Complaints Only):
  For unresolved or escalated issues, email: compliancemanager@boost.com.au.
  Include your mobile number, previous support references, and a clear summary.
  
  
• 🧠 Help Centre & FAQs:
  Visit Boost’s Help Centre for articles on activation, recharging, coverage, and more.
  
  

💡 Tip: Keep your Boost number, SIM order, or recharge reference ready when contacting support to speed things up.

Here’s what you can expect from Boost’s service policies:

• No Lock-In Contracts: Boost is 100% prepaid - no cancellation fees, no contracts. Just don’t recharge if you want to leave.
  
  
• Refunds: Refunds are provided for failed SIM deliveries or recharge issues (e.g., you were charged but didn’t get service). No refunds for unused service if you simply stop mid-cycle.
  
  
• SIM Replacement: Lost SIM? Boost will help you transfer your number to a new SIM, often requiring a new $2 SIM from a retailer.
  
  
• Complaint Handling: Boost aims to resolve complaints within 10 business days. A dedicated case manager is assigned for formal complaints.
  
  
• No International Roaming: Boost does not support international roaming. Plan ahead if you’re going overseas.
  
  
• Coverage & Data: Boost uses full Telstra 4G/5G coverage (99.5% population). Data is capped with no shaping after limits; you must recharge to restore access.
  
  
• Recharges & Data Rollover: Data rollover is only available on certain plans and requires you to recharge before expiry.
  
  
• Device Warranty: If you buy a refurbished phone from Boost, it comes with a warranty (typically 12 months). For warranty issues, contact help@refurbished.boost.com.au.
  

Boost’s prepaid policies are designed for flexibility, not fuss, but if something goes wrong, they’ll make it right where possible.