Need to contact

Fantastic Furniture

and make sure they reply?

Fantastic Furniture offers multiple ways to get help, whether you bought online or in-store. With 80+ stores across Australia, your local showroom is often the fastest way to resolve issues, staff and managers there can assist with returns, exchanges, or warranty queries on the spot.

For online orders or broader concerns, there’s a dedicated Customer Care team available by phone (1300 004 919) or email (customercare@fantasticfurniture.com.au). You can also visit the Help Centre to browse FAQs or submit a request online.

While many customers report helpful and friendly in-store service, others have experienced slow response times online, especially during sales or busy periods. Still, Fantastic Furniture actively replies to customer reviews and aims to resolve concerns via the channels listed above.

The most frequent complaints fall into five categories:

1. Slow or unresponsive support: Customers report long wait times on the phone and delayed email replies. Live chat agents sometimes disconnect abruptly or misunderstand queries.
   
   
2. Delivery issues: Missed delivery dates, wrong delivery addresses, and poor communication are common. Some report taking time off work for deliveries that never arrived.
   
   
3. Product quality problems: Items occasionally arrive damaged or missing parts. Flat-pack furniture has had complaints about misaligned screw holes or missing assembly hardware.
   
   
4. Returns & refunds: The return process can feel rigid. Change-of-mind returns must meet strict conditions, and faulty items may go through slow back-and-forth before resolution.
   
   
5. Customer care attitude: While in-store staff are praised, some phone/chat agents are described as indifferent or dismissive.
   

You’ve got several support options:

1. In-store support: Visit the store where you made your purchase for fast help with returns or exchanges. Use the Store Finder to find contact info.
   
   
2. Phone: Call 1300 004 919 during business hours for delivery updates, warranty claims, or product questions.
   
   
3. Email: Write to customercare@fantasticfurniture.com.au. Include your order number, product info, and photos if relevant.
   
   
4. Help Centre Form: Submit a ticket at help.fantasticfurniture.com.au for order, return, or warranty queries.
   
   
5. Live Chat: If available, use the chat bubble on the website for real-time support.
   
   
6. Social Media: Reach out via Facebook messages or posts (they may redirect you to formal channels).
   
   
7. Corporate escalation: For unresolved issues, consider writing to head office (PO Box 155, Chester Hill NSW 2162).
   

💡 Tip: Keep all communication documented. If your case stalls, follow up or escalate politely with your case number.

🔁 30-Day Change of Mind Returns: You can return most items within 30 days if unused and in original condition. Exclusions: mattresses, custom-made furniture, clearance/floor stock, and seasonal items.

🛠️ Faulty Item Refunds: For manufacturing faults, you’re entitled to a repair, replacement, or full refund - depending on the issue. Submit proof and photos to your store or Customer Care.

🚫 Order Cancellations: Cancel most orders up to the day before delivery. For Online Exclusives, act within 1 hour of ordering. After dispatch, returns apply instead.

🏷️ Price Match Guarantee: Fantastic will match identical items sold cheaper elsewhere. Call or chat with competitor proof. Note: no 10% beat, matches only.

🛡️ Warranty: Products include the Fantastic Quality Guarantee, with 1–10 year warranties depending on the item. Covers manufacturing faults, not misuse. Claims require proof of purchase.

🚚 Delivery: Delivery fees vary. Standard metro delivery is usually around $79. Some areas offer next-day or express options. Click & Collect is free.