Still waiting on a Sunglass Hut refund?
Ajust helps you demand what you’re owed from
Sunglass Hut
with a clear message they can’t ignore.
80% Success
30X Faster
2X Better Results
AI-sourced. Human-edited. Made clear for you.
Can you get a refund from Sunglass Hut? Check eligibility first
- 30-day change-of-mind: Refunds or exchanges allowed for online purchases returned within 30 days in resalable condition.
- In-store purchases: Change-of-mind refunds not offered. Stores usually provide exchange or store credit only. Faulty products are exceptions – full refunds apply.
- Condition requirements: Items must be unworn, undamaged, and returned with original case, cloth, tags, and packaging.
- Proof of purchase: Receipt, order confirmation, or gift receipt required.
- Exclusions: Customised/engraved sunglasses, Ray-Ban Remix items, “final sale” products, and gift cards.
- Faulty or wrong items: Refund, exchange, or replacement guaranteed under 2-year manufacturer warranty and Australian Consumer Law.
- Sun Love Protection Plan: Covers accidental damage for discounted replacement, but doesn’t extend refund eligibility.
How to get a refund from Sunglass Hut
- Online orders:
– Go to Sunglass Hut’s return portal.
– Print the prepaid Australia Post return label.
– Pack securely with all parts, attach the label, and lodge at a post office.
– Or return in-store with your order slip for processing. - In-store purchases: Visit a Sunglass Hut store within 30 days with receipt and items. Expect an exchange or gift card unless faulty.
- Refund confirmation: In-store refunds for online orders are initiated at the register. For mail returns, expect an email confirmation once processed.
- Escalation: If refused unfairly, contact Sunglass Hut customer service on 1800 556 926 or via online chat to escalate.
Sunglass Hut’s refund timeframe - how long it takes
- In-store returns (online purchases): Refund initiated immediately. Usually visible on your account in 1-3 business days.
- Mail returns: Add 2–7 days for transit plus ~3 days for warehouse processing. Refunds typically appear within 5–10 business days.
- BNPL/PayPal: Allow up to 7 days for platforms like Afterpay or PayPal to update records once Sunglass Hut issues refund.
- Delays: Common causes include missing documentation, holiday peaks, or bank processing times.
Sunglass Hut’s refund methods - how you'll get your money back
- Card payments: Refunded to the same credit/debit card.
- PayPal: Funds return to your PayPal balance or linked card.
- Afterpay/Klarna/Openpay: Refunds adjust your installment plan (paid installments refunded, future ones canceled).
- Gift card purchases: Refunded as a new Sunglass Hut gift card (sent via email).
- Cash: Rare, only for in-store faulty purchases paid by cash.
- Note: Sunglass Hut refunds the full product price including GST. Paid express shipping is non-refundable for change-of-mind but refunded if product is faulty.
Common refund issues with Sunglass Hut
- Missed 30-day window: Refunds denied beyond the timeframe unless faulty.
- In-store confusion: Customers surprised by exchange-only policy for store purchases. Refunds only for online orders or defective items.
- Scratched/damaged items: Sunglass Hut often refuses refunds if products show wear.
- Price adjustment requests: Denied – no price-match or refund for post-purchase sales.
- Slow customer service: Emails sometimes go unanswered. Calling often gets faster results.
- Gifts without receipt: May only qualify for exchange or store credit.
Sunglass Hut cases submitted through Ajust
Customer experiences with Sunglass Hut refund cases
Positive: Customers report smooth online refunds with free return shipping and quick processing.
Exchange solution: A customer unhappy with their fit had frames adjusted in-store, avoiding a refund and leaving satisfied.
Refund denied: An in-store customer was refused a refund for YSL glasses. Only an exchange was offered.
How Sunglass Hut Refund Policy Compares to Competitors
- OPSM: Also 30-day returns, but refunds available for in-store purchases (unlike Sunglass Hut’s exchange-only stance).
- VisionDirect: Online-only retailer with 100-day returns – longer than Sunglass Hut.
- Ray-Ban Online Store: Offers 45-day refunds vs Sunglass Hut’s 30 days.
- Myer/David Jones: Department stores generally offer refunds on in-store purchases within 30 days.
- Just Sunnies: 30-day returns but free shipping only on orders over $150. Sunglass Hut covers returns for all orders.
Overall: Sunglass Hut excels with free returns and hybrid online+store options but lags behind competitors on in-store refund flexibility and return timeframe.
Official Sunglass Hut Refund Resources & Links
- Sunglass Hut Returns & Exchanges
- Sunglass Hut Warranty Policy
- FAQ – Returns
- Store Locator
- Phone: 1800 556 926 (Mon–Fri, 9am–5pm AEST)
- ACCC Refunds & Consumer Law
Sunglass Hut Refund FAQs
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Sunglass Hut
refund request that gets seen.