Still waiting on a Sunglass Hut refund?
Can you get a refund from Sunglass Hut? Check eligibility first
- 30-day change-of-mind: Refunds or exchanges allowed for online purchases returned within 30 days in resalable condition.
- In-store purchases: Change-of-mind refunds not offered. Stores usually provide exchange or store credit only. Faulty products are exceptions – full refunds apply.
- Condition requirements: Items must be unworn, undamaged, and returned with original case, cloth, tags, and packaging.
- Proof of purchase: Receipt, order confirmation, or gift receipt required.
- Exclusions: Customised/engraved sunglasses, Ray-Ban Remix items, “final sale” products, and gift cards.
- Faulty or wrong items: Refund, exchange, or replacement guaranteed under 2-year manufacturer warranty and Australian Consumer Law.
- Sun Love Protection Plan: Covers accidental damage for discounted replacement, but doesn’t extend refund eligibility.
How to get a refund from Sunglass Hut
- Online orders:
– Go to Sunglass Hut’s return portal.
– Print the prepaid Australia Post return label.
– Pack securely with all parts, attach the label, and lodge at a post office.
– Or return in-store with your order slip for processing. - In-store purchases: Visit a Sunglass Hut store within 30 days with receipt and items. Expect an exchange or gift card unless faulty.
- Refund confirmation: In-store refunds for online orders are initiated at the register. For mail returns, expect an email confirmation once processed.
- Escalation: If refused unfairly, contact Sunglass Hut customer service on 1800 556 926 or via online chat to escalate.
Sunglass Hut’s refund timeframe - how long it takes
- In-store returns (online purchases): Refund initiated immediately. Usually visible on your account in 1-3 business days.
- Mail returns: Add 2–7 days for transit plus ~3 days for warehouse processing. Refunds typically appear within 5–10 business days.
- BNPL/PayPal: Allow up to 7 days for platforms like Afterpay or PayPal to update records once Sunglass Hut issues refund.
- Delays: Common causes include missing documentation, holiday peaks, or bank processing times.
Sunglass Hut’s refund methods - how you'll get your money back
- Card payments: Refunded to the same credit/debit card.
- PayPal: Funds return to your PayPal balance or linked card.
- Afterpay/Klarna/Openpay: Refunds adjust your installment plan (paid installments refunded, future ones canceled).
- Gift card purchases: Refunded as a new Sunglass Hut gift card (sent via email).
- Cash: Rare, only for in-store faulty purchases paid by cash.
- Note: Sunglass Hut refunds the full product price including GST. Paid express shipping is non-refundable for change-of-mind but refunded if product is faulty.
Common refund issues with Sunglass Hut
- Missed 30-day window: Refunds denied beyond the timeframe unless faulty.
- In-store confusion: Customers surprised by exchange-only policy for store purchases. Refunds only for online orders or defective items.
- Scratched/damaged items: Sunglass Hut often refuses refunds if products show wear.
- Price adjustment requests: Denied – no price-match or refund for post-purchase sales.
- Slow customer service: Emails sometimes go unanswered. Calling often gets faster results.
- Gifts without receipt: May only qualify for exchange or store credit.
Sunglass Hut cases submitted through Ajust
I ordered sunglasses online and a few days later my order was suddenly cancelled, even though the same product was still showing as in stock. My payment had already been held, which made it more frustrating. I tried emailing and calling customer support repeatedly but got nowhere. Being unable to visit a store due to surgery made the lack of a clear refund or resolution even harder to deal with. - Elvira
Customer experiences with Sunglass Hut refund cases
Positive: Customers report smooth online refunds with free return shipping and quick processing.
Exchange solution: A customer unhappy with their fit had frames adjusted in-store, avoiding a refund and leaving satisfied.
Refund denied: An in-store customer was refused a refund for YSL glasses. Only an exchange was offered.
How Sunglass Hut Refund Policy Compares to Competitors
- OPSM: Also 30-day returns, but refunds available for in-store purchases (unlike Sunglass Hut’s exchange-only stance).
- VisionDirect: Online-only retailer with 100-day returns – longer than Sunglass Hut.
- Ray-Ban Online Store: Offers 45-day refunds vs Sunglass Hut’s 30 days.
- Myer/David Jones: Department stores generally offer refunds on in-store purchases within 30 days.
- Just Sunnies: 30-day returns but free shipping only on orders over $150. Sunglass Hut covers returns for all orders.
Overall: Sunglass Hut excels with free returns and hybrid online+store options but lags behind competitors on in-store refund flexibility and return timeframe.
Official Sunglass Hut Refund Resources & Links
- Sunglass Hut Returns & Exchanges
- Sunglass Hut Warranty Policy
- FAQ – Returns
- Store Locator
- Phone: 1800 556 926 (Mon–Fri, 9am–5pm AEST)
- ACCC Refunds & Consumer Law
Sunglass Hut Refund FAQs
Can you get a refund from Sunglass Hut for a change of mind in Australia?
Yes, but only for online purchases returned within 30 days in resalable condition. Sunglass Hut allows change-of-mind refunds for online orders if items are unworn and complete. In-store purchases usually don’t qualify for refunds unless the product is faulty. Before returning, check that you have proof of purchase and all original packaging to avoid delays or rejection.
Why does Sunglass Hut refuse refunds for in-store purchases?
Because Sunglass Hut’s policy limits change-of-mind refunds to online orders only. For in-store purchases, they typically offer exchanges or store credit instead. This often surprises customers, but it’s allowed under Australian Consumer Law for non-faulty items. If your sunglasses are faulty or not as described, you’re still entitled to a full refund regardless of where you bought them.
How long does a Sunglass Hut refund take to process?
Most Sunglass Hut refunds appear within 1–10 business days, depending on how you return them. In-store returns for online purchases are usually processed immediately, while mail returns take longer due to shipping and warehouse handling. Payments made with Afterpay, Klarna, or PayPal may take a few extra days to update after the refund is issued.
What should you do if Sunglass Hut refuses your refund unfairly?
If you believe a refund was wrongly denied, you should escalate it with Sunglass Hut customer service. Contact them by phone or online chat and clearly state your rights under Australian Consumer Law, especially for faulty or incorrect items. If the issue drags on, using a consumer support service can help push for a fair outcome faster.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Sunglass Hut
refund request that gets seen.