Need to contact

Adidas

and make sure they reply?

Adidas Australia offers multiple customer support channels, including a local phone hotline (+61 2 7256 9046), a dedicated support email (service@onlineshop.adidas.com.au), live chat with their chatbot “Adi,” and in-store assistance. Their online Help Centre provides 24/7 self-service options and can connect you to human agents during business hours.

While the brand is trusted for product quality and its commitment to Australian Consumer Law, some customers have noted slower-than-expected online service responses. Overall, Adidas aims to resolve issues like delivery delays, refunds, and product queries with a generally customer-friendly approach, backed by clear policies and comprehensive FAQs.

Commonly reported Adidas Australia support challenges include:

• Shipping delays – Orders sometimes take weeks to dispatch, occasionally resulting in cancellations due to out-of-stock items.
  
  
• Slow refunds – Refunds are promised within 14 business days after returns but can take longer, prompting follow-ups.
  
  
• Limited proactive communication – Customers often discover delays or cancellations only after checking themselves.
  
  
• Difficulty reaching a human agent – The chatbot handles basic questions, but complex issues can require persistence to reach live support.
  
  
• Product returns – Size and fit exchanges are common, and online orders require postal returns rather than in-store swaps.
  
  

Despite these issues, many shoppers still report positive product experiences when orders and returns proceed smoothly.

• 📞 Phone: Call +61 2 7256 9046 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST) for direct assistance.
  
  
• 💬 Live Chat: Use the “Adi” chatbot on adidas.com.au/help to get instant answers or request a human agent during business hours.
  
  
• 📧 Email: Send detailed inquiries, with your order number, to service@onlineshop.adidas.com.au.
  
  
• 📚 Help Centre: Browse FAQs, track orders, and initiate returns via the Adidas Help portal.
  
  
• 📱 Social Media: Reach out via Facebook or Twitter for escalations if other channels are slow.
  
  
• 🏪 In-store: Store teams can assist with store purchases and guide online returns but cannot refund online transactions in-store.
  
  

💡 Tip: Keep any case ID Adidas provides. This speeds up follow-up communications.

• Returns & Refunds: 30-day return window for most items in unused, resalable condition with tags. Free returns for online orders via prepaid label. Refunds processed to original payment method within 14 business days of receipt.
  
  
• Exchanges: No direct online exchanges. Place a new order and return the original. In-store exchanges possible if stock is available.
  
  
• Cancellations: Must contact support immediately after ordering. Orders process quickly and may not be editable after dispatch begins.
  
  
• Warranty & Faulty Products: Covered under Australian Consumer Law. Adidas will replace or refund faulty items within a reasonable timeframe.
  
  
• Shipping: Free standard shipping over $100. Standard delivery is 3–7 business days, with express options available on select orders.