Bought something from

Dan Murphy's

that broke too soon?

Dan Murphy’s warranty and returns policy aligns with Australian Consumer Law (ACL), ensuring customers are protected if products are faulty, damaged, misrepresented, or unfit for purpose.

Under this policy, Dan Murphy’s will refund, repair, or replace any defective product with no arbitrary time limit for faults, plus offers an extended 90-Day Change of Mind Guarantee.

✅ Key coverage details:

• Faulty or damaged products: Covered for a full refund, replacement, or repair.
  
  
• Incorrect or misdescribed items: Entitled to a free exchange or refund.
  
  
• Change of Mind Guarantee: You can return unopened, re-saleable items within 90 days of purchase.
  
  
• Proof of purchase required: Receipts, online order confirmations, or My Dan’s purchase history accepted.
  
  
• Timeframes: No strict cutoff for faults. ACL applies for a “reasonable product lifespan.”
  
  

💬 Example: If a wine bottle is spoiled, a spirit bottle leaks, or bar equipment arrives damaged, Dan Murphy’s will happily replace or refund it.

Dan Murphy’s makes warranty claims and returns easy, whether online or in-store.

🏪 In-store (fastest option):

1. Bring the product and proof of purchase to any Dan Murphy’s store.
   
   
2. Head to the Customer Service Desk or ask a team member for help.
   
   
3. Explain the issue: Mention if it’s faulty, damaged, or a change-of-mind return.
   
   
4. Staff will inspect and resolve immediately — most refunds or exchanges are completed on the spot.
   
   
   • Refunds go to your original payment method (card, PayPal, etc.).
     
     
   • Bank refunds usually appear within 1–3 business days.
     
     

💻 Online purchases:

1. Contact Customer Care:
   
   
   • Use the Contact Form or call 1300 723 388.
     
     
   • Provide your order number, description of the issue, and photos if damaged.
2. Follow instructions:
   
   
   • Dan Murphy’s may send a prepaid return label for faulty or incorrect items.
     
     
   • Change-of-mind returns by post are allowed (you cover postage).
     
     
3. Send the item back:
   
   
   • Pack securely in the original packaging.
     
     
   • Include your receipt or order confirmation.
     
     
4. Refund or replacement:
   
   
   • Once received, Dan Murphy’s processes refunds within 2–3 business days.
     
     
   • You’ll receive an email when the refund or replacement is issued.
     
     

💬 Tip: For faulty or incorrect orders, Dan Murphy’s will refund your original delivery fee and return shipping costs. For change-of-mind returns, delivery charges are not refundable.

While Dan Murphy’s has one of the most generous return policies in Australia, a few exclusions and conditions apply:

🚫 Opened or consumed products: Opened beverages or items can’t be returned unless they’re faulty (e.g., corked wine, flat beer, spoiled product).

🚫 Temperature-compromised products: Products exposed to extreme heat or cold post-purchase may not qualify for returns (e.g., wine left in a hot car).

🚫 Expired items: Products past their best-before or use-by date aren’t eligible for return.

🚫 Gift cards and vouchers: Non-refundable unless required by law.

🚫 Bulk orders: Large event purchases may have limited refund eligibility (typically up to 10% of bulk quantities, subject to store discretion).

🚫 Misuse or intentional damage: Items damaged through neglect, improper use, or tampering are not covered.

🚫 Proof of purchase: Receipts or purchase verification are mandatory. No proof = no return.

🚫 Marketplace orders: Marketplace (third-party seller) items must be returned via Customer Care, not in-store. Policies may vary per seller.

Having proper documentation ensures your warranty claim or return is processed smoothly.

📜 Proof of Purchase (required):

• Original receipt, tax invoice, or email confirmation.
  
  
• My Dan’s purchase history (if loyalty account used).
  
  
• Bank statement showing the Dan Murphy’s transaction (backup option).
  
  

📸 Evidence (for damaged items):

• Photos of product defects, packaging, or delivery damage (for online orders).
  
  

🪪 Photo ID:
Sometimes requested for in-store refunds or large transactions.

📦 Product packaging:
Include original packaging and any accessories, especially for non-consumable products.

💬 Tip: If you received a Dan Murphy’s gift, ask for a gift receipt. Returns without proof can’t be processed.

Dan Murphy’s aims to make all warranty resolutions fast and easy:

⏱ In-store:

• Instant resolution. Refunds or replacements are typically done during your visit.
  
  
• Refunds appear in your bank within 1–3 business days.
  
  

💻 Online / Mail returns:

• 2–3 business days to process once item is received.
  
  
• Allow an extra 2–5 business days for bank processing.
  
  
• Total typical timeline: 5–7 business days.

🔧 Assessment cases (rare):

• For high-value or specialty items, assessment may take up to 14 days.
  
  
• If delays occur, contact Customer Care. ACL ensures you can request a replacement or refund if repair takes too long.
  
  

💬 Communication: You’ll receive email updates when your return is initiated, received, and refunded.

Average resolution time:

• Same-day (in-store).
  
  
• 5–7 business days (mail/online).