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Telstra
outages? You’re not alone.

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Telstra
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
July 25, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Telstra
 Right Now?

How to check
Telstra
 outage status

1. Visit the Telstra Outages Page

2. Use the My Telstra App

  • Open the app and navigate to “Get Help” > “Check for outages”.
  • The app provides real-time outage updates and can run tests on your connection.

3. Check Telstra’s Social Media & Service Alerts

  • Follow @Telstra on Twitter/X for official outage updates.
  • Major outages are also announced on Telstra’s website homepage.

4. Use DownDetector & Third-Party Trackers

  • Visit DownDetector Telstra to see user-reported outages.
  • Spikes in reports may indicate a broader Telstra service issue.

How to report a
Telstra
outage

1. Confirm the Outage Status First

  • Before reporting, check the Telstra Outages page to see if your issue is already listed.
  • If the outage is listed, Telstra is aware and working on a fix – you do not need to report it.

2. Use the My Telstra App to Report a Fault

  • Open My Telstra app and go to Support > Check for outages.
  • If no outage is listed but you are having issues, log a fault ticket directly in the app.

3. Contact Telstra Support

  • Call 13 22 00 (Telstra Customer Support) and report the issue.
  • Business customers call 13 24 00.
  • For emergency network damage (e.g., fallen power cables), call Telstra’s damage report line at 1800 811 213.

4. Get a Reference Number & Track Updates

  • After reporting an outage, ask for a reference number to track your case.
  • Telstra will send updates via SMS, email, or through the My Telstra app.

Recent
Telstra
Outages & Causes

How long does it take for
Telstra
 to fix an outage?

1. Minor Outages (Local Service Disruptions)

  • Resolution time: Typically 2-6 hours.
  • Examples: Single mobile tower failure, localized NBN issues.

2. Major Outages (Widespread Service Disruptions)

  • Resolution time: 12-24 hours (may extend if repairs require major fixes).
  • Examples: Nationwide network failures, infrastructure damage.

3. Planned Maintenance

  • Scheduled during low-traffic hours (typically late night/early morning).
  • Customers will be notified in advance.

Official
Telstra
 Outage Resources & Links

Real
Telstra
 reports submitted through Ajust

I live in a remote town and we’ve been without mobile coverage for weeks. No calls, no internet, nothing. Telstra’s the only option here, so we’ve had to just wait-and it’s affecting safety, not just convenience. - Dominika

We’ve had 17 separate internet outages since November and all Telstra offered was a tiny credit. That’s three months of disruption to our lives and work. We just want real compensation for all the times the connection failed. - Robert

We had no internet for six days straight and not a single update from Telstra. I run a home business and lost orders because I couldn’t even log in. They just said there was maintenance-no warning, no ETA. - Natalie

The internet’s been barely functional since December. I’m in a tourist-heavy area and it seems like Telstra can’t handle the extra demand. It’s patchy, slow, or just not there at all. - Barry

Telstra
Outage FAQs

How do I check if Telstra is having an outage in my area?

To check for a Telstra outage, visit Telstra’s Outages & Service Status page or use the My Telstra app. Both tools provide location-specific outage updates. For real-time alerts, Telstra also posts updates on X (Twitter) and their homepage. Tools like DownDetector can help spot broader service issues through user reports, especially useful if Telstra hasn’t posted official confirmation yet.

What’s the fastest way to report a Telstra outage?

Use the My Telstra app to check and report outages quickly if nothing is listed. If still unresolved, call Telstra’s support line for personal or business customers. Always ask for a reference number so you can track the issue. This ensures you don’t get stuck in a loop and can follow up efficiently if needed.

How long does Telstra take to fix outages?

Most local outages are fixed within 2-6 hours; major ones may take 12-24 hours or longer if major repairs are needed. Planned maintenance is usually done overnight. If it's taking too long, tools like Ajust can help escalate your issue and push for faster resolution without waiting on hold.

Can I use Ajust to help with a Telstra outage complaint?

Yes, Ajust can help you skip the runaround and push Telstra for answers or compensation if you’re impacted by an outage. Instead of waiting on hold or chasing support, Ajust gives you instant steps or handles it on your behalf-ideal for time-poor consumers who want results fast.

Telstra
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

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