Telstra

 outage and service status resources

1. Visit the Telstra Outages Page

• Go to: Telstra Outages & Service Status.
• Enter your address or sign in to find any service disruptions at your location.

2. Use the My Telstra App

• Open the app and navigate to “Get Help” > “Check for outages”.
• The app provides real-time outage updates and can run tests on your connection.

3. Check Telstra’s Social Media & Service Alerts

• Follow @Telstra on Twitter/X for official outage updates.
• Major outages are also announced on Telstra’s website homepage.

4. Use DownDetector & Third-Party Trackers

• Visit DownDetector Telstra to see user-reported outages.
• Spikes in reports may indicate a broader Telstra service issue.

1. Confirm the Outage Status First

• Before reporting, check the Telstra Outages page to see if your issue is already listed.
• If the outage is listed, Telstra is aware and working on a fix – you do not need to report it.

2. Use the My Telstra App to Report a Fault

• Open My Telstra app and go to Support > Check for outages.
• If no outage is listed but you are having issues, log a fault ticket directly in the app.

3. Contact Telstra Support

• Call 13 22 00 (Telstra Customer Support) and report the issue.
• Business customers call 13 24 00.
• For emergency network damage (e.g., fallen power cables), call Telstra’s damage report line at 1800 811 213.

4. Get a Reference Number & Track Updates

• After reporting an outage, ask for a reference number to track your case.
• Telstra will send updates via SMS, email, or through the My Telstra app.

1. Minor Outages (Local Service Disruptions)

• Resolution time: Typically 2-6 hours.
• Examples: Single mobile tower failure, localized NBN issues.

2. Major Outages (Widespread Service Disruptions)

• Resolution time: 12-24 hours (may extend if repairs require major fixes).
• Examples: Nationwide network failures, infrastructure damage.

3. Planned Maintenance

• Scheduled during low-traffic hours (typically late night/early morning).
• Customers will be notified in advance.

• Telstra Outages & Live Status: Check Current Outages
• My Telstra App (Outage Tracking & Reports): Download the App
• Telstra Customer Support (Report Faults): Contact Support
• DownDetector (User-Reported Outages): View Reports
• NBN Co Outage Checker (For NBN Issues): Check NBN Status
• Telstra Twitter/X Updates: Follow @Telstra