Terms of Use

Last Update: July 2025

Thanks for visiting Ajust! Here are the rules for using our website.

Ajust is a platform that helps consumers resolve issues and complaints with businesses. This page explains the rules for using our website at ajust.com.au. These rules are called our “Terms of Use”. By using our website, you agree to our Terms of Use.

Most businesses have Terms of Use that take a long time to read and are hard to understand. Ajust is committed to making things easier for consumers. We want you to read and understand our rules. If you have any questions, just let us know at contact@ajust.com.au.

First things first: using Ajust is at your own risk.

Ajust makes its website available free of charge, including our free tools for consumers. But, like all companies, we also need to protect ourselves by managing the legal risk of our website. Unlike other companies, we want to be upfront about how we manage that risk.

Here’s how we manage our risk, as much as is allowed by the law:

• You use our website at your own risk and we make no representations or warranties about the content on the website, the security of the website or your ability to access the website.
• You have rights under the Australian Consumer Law. Apart from that, we're not responsible for any loss that happens to you in connection with our website.
• You are responsible for any loss that happens to us in connection with your use of the website or a breach of these rules by you.

The laws of New South Wales apply to these rules. It’s unlikely we’ll have a legal disagreement about these rules and need to go to court. But if that happens, you agree to use the courts of New South Wales.

What you need to know when browsing our website.

You can use our website to browse content and information, including about consumer rights and consumer complaints. Here’s what you need to know:

• At the moment, our website is intended only for visitors based in Australia.
• The information on our website is general and you shouldn’t rely on it as advice for a specific situation.
• We regularly add and update content on our website, but some information might not be accurate or up-to-date.
• We own our website and the content on it. You can’t copy or reuse our content without clear permission from us.
• Our website may contain links to websites operated by others. We’re not responsible for the content on those websites.
• Just because a business is included on our website, doesn’t mean Ajust has a relationship with that business. We always aim to let you know if we are affiliated with or endorsed by a business.
• Our Privacy Policy explains how Ajust may use the information you provide on our website.

We own our website.

• We own or have the right to use all the content and intellectual property on the site. You are allowed to access and use the website for personal, non-commercial purposes.
• You must not use the website or its content for your own business activities or in a way that competes with our business.
• Your use of the website and its content does not give you any ownership or rights over it. You can share our content on your social media or blog if you comply with our rules, but you can't claim ownership or endorsement and you can't damage our reputation.
• If we use the name or logo of a business on our website, we're not using them “as trade marks”. We use names and logos of businesses to explain that Ajust can help consumers with issues relating to those businesses.

We don't accept some conduct here.

You must not do anything illegal or inappropriate on the website, like:

(a) violating someone's privacy or legal rights;
(b) using the website to harm, threaten or offend anyone;
(c) using the website for unlawful activities;
(d) disrupting other users;
(e) tampering with the website or spreading viruses;
(f) sending unwanted electronic messages;
(g) using automated tools to extract data from the website; or
(h) helping others to do any of these things.

We link to other websites sometimes.

The website has links to third-party websites. We don't control or endorse the content on those sites. You should check if those websites are suitable for you. If you buy something from a linked third-party site, they provide it and not us. We always aim to let you know if we get a benefit from you visiting another site (like a referral fee).‍

We might change these rules, so come back and check them.

We might need to change our Terms of Use. We can do that at any time. If we make changes, we’ll update the content on this page. You should check this page regularly, particularly before doing anything important on our website, like making a complaint about a business.

Thanks for reading! Contact us if you want to learn more.

If you want more information about these rules, you can contact us at contact@ajust.com.au.

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