Had an issue with

Wise

? Get a real response.

• In-App / Online (preferred): Log into the Wise app or website, go to Help → Contact Us, and raise your complaint via chat, email, or callback. This links your account details automatically.
  
  
• Complaint Form: Use Wise’s online complaint form to lodge directly with their complaints team.
  
  
• Email (via form): Wise doesn’t list a public email, but form submissions generate an email conversation. Attach screenshots or transaction IDs for clarity.
  
  
• Phone Support: Call +44 808 175 1506 (UK toll-free, 24/7) or +32 26203420 (EU). From Australia, use the in-app callback option to avoid international charges.
  
  
• Account Deactivation Appeal: If your account is suspended, Wise offers an in-app appeal process in the Help Centre to request reinstatement.
  
  
• In-App & Web Chat: Instant responses during business hours (saves a written transcript).
  
  
• Social Media (backup only): Tweet @Wise or DM on Facebook if other channels fail. They will redirect you to official support.
  

💡 Tip: Always include transaction ID, dates, amounts, and screenshots. This speeds up Wise’s review and resolution.

• Acknowledgment: Wise aims to confirm complaints within 24 hours via email.
  
  
• Investigation: Case assigned to Wise’s complaints team. They review logs, compliance checks, and may request documents (e.g., proof of funds).
  
  
• Timeline: Most complaints resolved within 15 calendar days. Complex issues may extend to 30 days (you’ll be notified).
  
  
• Resolution Outcome: Refunds, transfers completed, or explanations provided.
  
  
• Final Response: Sent via email, outlining what was done and next steps.
  
  
• Your Right to Reply: If unsatisfied, you can escalate to AFCA (Wise includes this info in their response).
  

• Account closures/frozen funds: Accounts deactivated suddenly during compliance reviews, with money temporarily inaccessible.
  
  
• Delayed or missing transfers: Payments taking weeks instead of seconds, occasional “lost” transfers stuck between banks.
  
  
• Customer service frustrations: Long waits, canned replies, or rude agents reported in some cases.
  
  
• Technical glitches: Debit card activation errors, faulty PayID setup, app log-in problems.
  
  
• Fee/rate disputes: Confusion when rates change during delayed transfers.
  
  
• Verification/document requests: Repeated requests for ID or source-of-funds documents.