Experiencing BankSA outages? You’re not alone.
Is There an Outage with BankSA Right Now?
How to check BankSA outage status
If you suspect a service problem, here’s how to confirm quickly:
- BankSA Service Status Page: Check for official outage notices, including EFTPOS network status.
- Official Updates: Look for alerts on BankSA’s website or social media (Twitter/X, Facebook).
- Outage Trackers: Visit Downdetector’s BankSA page to see real-time user reports.
- Try Logging In: Error messages like “service unavailable” often confirm a live issue.
- Call Support: BankSA’s 13 13 76 helpline (24/7) can confirm outages.
By using these channels, you’ll know if the issue is widespread or isolated to your account.
How to report a BankSA outage
Having trouble? Report outages through these official support channels:
- Call Support: Dial 13 13 76 (or +61 2 9155 7850 if overseas) for immediate help.
- Online Form: Use BankSA’s official Feedback & Complaints form.
- Mobile App: Use the secure messaging or “Contact Us” feature (if available).
- Social Media: Message @BankSA on Twitter or DM via Facebook for quick responses (avoid sharing sensitive info).
- Business Customers: For EFTPOS outages, call the Merchant Helpdesk at 1300 130 190 (24/7).
Always note the reference number BankSA gives you for tracking.
Recent BankSA Outages & Causes
- October 2024 – Major Multi-Day Outage: Online and mobile banking across Westpac Group (including BankSA) were disrupted for three days. Suspected DDoS cyber attack caused intermittent access. No customer data or funds were compromised. Services restored after intensive IT response.
- Routine Maintenance & Minor Glitches: BankSA occasionally performs scheduled upgrades (overnight/weekend), leading to short downtime. Minor issues like login failures or ATM glitches are usually resolved within hours.
Common Causes:
- Technical faults (server errors, software bugs).
- Planned maintenance.
- External disruptions (cyber attacks, internet failures).
How long does it take for BankSA to fix an outage?
- Minor Outages: Usually resolved within a few hours.
- Planned Maintenance: Typically 2–6 hours with services restored as scheduled.
- Major Outages: Rare but may last half a day or more. The October 2024 incident lasted several days, though such events are exceptional.
BankSA’s IT and incident response teams work 24/7, often restoring services before most customers are aware.
BankSA reports submitted through Ajust
I was locked out of my internet banking while overseas and couldn’t move money onto my travel card. With no phone credit or access to the app, I was left stranded and anxious. The whole experience made me realise how helpless you feel when digital banking just stops working. - Laura
The BankSA app glitched and sent my payment to the wrong person. I contacted the bank within minutes, but they didn’t reverse it. It’s frustrating how one fault in their system can cause such an instant mess and no quick fix. - David
I’ve spent weeks trying to complete a simple Verify ID request, but the system keeps failing. I’ve called multiple times, followed every instruction, and still can’t get it resolved. It feels like a digital dead-end that no one’s fixing. - Ira
BankSA Outage FAQs
How can I check if BankSA is experiencing an outage right now?
You can confirm a BankSA outage by visiting the official BankSA Service Status page for live updates. Check their website or social media for notices, or use outage trackers like Downdetector for real-time reports. If login attempts show “service unavailable,” it’s likely a current issue. For certainty, call BankSA Support on 13 13 76 to verify.
What’s the fastest way to report a BankSA outage or service issue?
The quickest way to report a BankSA outage is to call 13 13 76 for 24/7 support. You can also use the Feedback & Complaints form online or message @BankSA on Twitter or Facebook. Business customers should contact the Merchant Helpdesk at 1300 130 190 for EFTPOS issues. Always record the reference number given for tracking your report.
How long does BankSA usually take to fix an outage?
Most BankSA outages are fixed within a few hours. Planned maintenance typically lasts 2–6 hours, while major disruptions can take longer. For instance, the October 2024 incident lasted several days due to a cyber attack, though such events are rare. BankSA’s IT team works around the clock to restore services as quickly as possible.
What should I do if my BankSA app or online banking isn’t working but no outage is reported?
If no official BankSA outage is listed, try basic troubleshooting like restarting your app, checking internet connectivity, or logging in via another device. If issues persist, it may be an account-specific problem—contact BankSA Support for help. Alternatively, Ajust can track outage reports and help you file a formal complaint if your issue is ignored.
BankSA service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.