Had an issue with Hyundai? Get a real response.
Hyundai offers Australians an array of vehicles, from sedans and hatchbacks to 4WDs and SUVs. If you have a complaint regarding your vehicle purchase or service from Hyundai you have a few options to let them know.
If your issue is regarding vehicle faults, service issues, or warranty, direct your enquiry directly to your dealership either by calling or visiting in person. Hyundai also offers a customer care line via phone or online through email and webform. When contacting Hyundai, make sure to have your VIN, registration, dealer name, dates, and any receipts or invoices at the ready.
Customers may contact Hyundai regarding faulty parts, engine issues, problems with their car service, or warranty disputes. Hyundai will consider warranty claims in line with Australian Consumer Law, even if the warranty period has lapsed. Where solutions are possible you may receive a repair, compensation, or offers of extended warranty or free servicing.
Hyundai aims to resolve issues quickly, but scheduling repairs or waiting for replacement parts can sometimes stretch cases out for weeks.
If you're issue is unable to be resolved by frontline Hyundai staff, request it be escalated to management or write to head office. Escalating your case to the ACCC or State/Territory Fair Trading bodies are available as a last resort if you feel your complaint hasn't been handled fairly. Ajust's AI agent can also walk you through the process and lay out your option if you don't know what to do next.
How to submit a complaint with Hyundai
Start at Hyundai’s Customer Care FAQs for warranty, recalls, and known issues. If that doesn’t solve it, use the channels below.
1) Contact your dealership: For mechanical faults, warranty repairs, or service complaints, speak to the Service Department at your Hyundai dealer. Ask for the service manager or dealer principal if it’s not resolved. Dealers can often authorise warranty remedies on the spot. For hands-on diagnosis or quick action, visit your dealer. Keep receipts and work orders.
2) Hyundai Customer Care – Phone: Call 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST). Have your VIN, rego, dealer name, dates, and invoices ready.
3) Hyundai Customer Care – Online form / Email: Submit via the Contact Us form or email customercare@hyundai.com.au. Include model, VIN, timeline, dealer visits, photos, reports and the resolution you seek.
4) myHyundai (owner portal/app): Useful for service bookings and messaging. You can reference case details or request a follow-up.
Acknowledgement: Takes place immediately on calls. Written confirmation (with a reference number) will be provided for web/email cases.
Timeline & updates: You’ll be given an indicative timeframe. Hyundai will update you if delays arise.
Case management: Complex issues are assigned a case manager who becomes your point of contact.
Investigation: Hyundai reviews your details, service history, dealer reports and may request an inspection or additional evidence (such as photos, diagnostics, logs).
Assessment: Considered under warranty and Australian Consumer Law (ACL). Hyundai says ACL rights are considered even if the factory warranty has lapsed.
Outcome: Written reasons plus remedy (e.g., repair, part/vehicle replacement, refund/compensation, goodwill gestures like extended warranty or free servicing).
Delivery: Dealer/booked repairs, or payment processing if a financial remedy is offered.
Common complaints against Hyundai
- Peeling paint (i30/Accent & others): Bonnet/roof/trunk delamination reported by many owners. Disputes often arise when outside the warranty period.
- Engine problems/failures: Knocking, oil consumption, or failures (some models/engines).
- ABS recall/parts delays: Safety recalls fixed free. Frustrations often occur when parts are back-ordered.
- DCT/transmission behaviour: Jerky/hesitant shifts on some DCT models. Software updates or component replacements are often used as remedies.
- Dealer service issues: Poor communication, delays, unresolved faults, unexpected charges or upsells.
- Warranty & goodwill disputes: Failures just outside warranty. Customers seek ACL remedies for defects not due to wear and tear.
- Known technical niggles: DPF concerns, infotainment glitches, rattles. These are often addressed via TSBs or revised parts.
Hyundai complaints submitted through Ajust
I contacted Hyundai expecting support about my vehicle, but the customer service I received left me feeling dismissed. My questions were met with vague answers and little effort to actually help. It was frustrating to walk away without a resolution, especially from a brand I expected better from. - Esterina
I raised a warranty issue with my air conditioning and waited weeks just to get an inspection, only to be told I’d need to keep waiting again for approval and the parts. As a long-time Hyundai owner, the lack of urgency was disappointing. Being without a deadline or ongoing support made the situation feel less important, even though the problem was under warranty - Carris
I booked my car in promptly after receiving an urgent recall notice, only to find the required parts weren’t available when I arrived. Months later, I was still waiting for approval to complete the recall repair. The delays were confusing and frustrating, especially given the nature of the issue. I expected better coordination and clearer communication around something this important. - Stewart
The paint on my Hyundai started peeling, and despite it being a warranty issue, Hyundai refused to cover the repair. It was incredibly annoying to see visible damage on a relatively new car and feel ignored when asking for help. The lack of accountability left me disappointed, especially after trusting the brand to stand by its warranty and product quality. - Cameron
How other consumers Hyundai complaints got resolved
Engine failure just out of warranty: The owner cited the issue as a “major failure” under ACL. They escalated to Customer Care. Hyundai contributed significantly to repair costs as a goodwill gesture.
Peeling paint: Hyundai declined to fix degrading paint on a customer's car that was outside of warranty. The owners lodged Fair Trading complaints and explored class action.
Dealer fitted wrong tyres: Hyundair Corporate intervened on a customer's case and the dealer replaced tyres with the correct spec and apologised.
- Ask for a manager / secondary review within Hyundai Customer Care and request a fresh assessment.
- Write to higher management (National Customer Experience/Executive Relations) with a concise summary and your evidence.
- External escalation: Advise Hyundai you’ll contact regulators, then proceed if needed (see details below).
- Mediation/tribunal: Seek Fair Trading mediation. If unresolved, lodge at NCAT/VCAT/QCAT etc. for a binding decision.
- Legal route (last resort): Prepare a clear timeline and evidence pack.
Keep a log of who you spoke to, when, and what was promised. Save emails, invoices, photos, diagnostics.
- ACCC: Report patterns where ACL rights may be ignored. This promotes industry-wide compliance rather than individual case resolution.
- State/Territory Fair Trading/Consumer Affairs: Mediation for individual disputes (NSW Fair Trading, Consumer Affairs Victoria, QLD OFT, SA CBS, WA Consumer Protection, TAS/ACT/NT equivalents).
- Civil & Administrative Tribunals: NCAT/VCAT/QCAT etc. can order repair, refund, or compensation under ACL.
- AFCA (finance only): If the dispute is about Hyundai Finance/insurance, lodge with the Australian Financial Complaints Authority.
- Customer Care (phone): 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST)
- Customer Care (email): customercare@hyundai.com.au
- Contact form / Customer Care hub: hyundai.com.au › Customer Care › Contact Us
- Customer Charter & Complaints Handling: hyundai.com.au › Customer Charter
- Warranty information: hyundai.com.au › Warranty
- Roadside & Service: hyundai.com.au › Roadside Assist • hyundai.com.au › Service (Lifetime Service Plan)
- Dealer & recall lookup: hyundai.com.au › Find a Dealer • hyundai.com.au › Recalls
- State consumer regulators: NSW Fair Trading • Consumer Affairs Victoria • QLD OFT • SA CBS • WA Consumer Protection • TAS/ACT/NT equivalents
- AFCA (finance disputes): afca.org.au
Hyundai Complaints FAQs
What’s the fastest way to get Hyundai Australia to respond to a customer support issue?
Calling Hyundai Customer Care on 1800 186 306 is usually the fastest way to get a response. Follow up by email or the online contact form to create a written record. Having your VIN, service history and receipts ready helps avoid delays. If a dealer is involved, asking directly for the Service Manager often speeds up accountability and next steps.
How do I know if my Hyundai issue qualifies for a refund or replacement under Australian Consumer Law?
A refund or replacement may apply if your Hyundai has a major failure under Australian Consumer Law. This can include serious mechanical defects, repeated unsuccessful repairs, or safety-related problems. Hyundai does not offer change-of-mind returns, so having documentation is important. Keeping records that show the fault’s impact on safety or usability strengthens your position when escalating the issue.
Why do Hyundai warranty repairs and recalls sometimes take so long to resolve?
Delays often happen because dealers need approval from Hyundai or are waiting on parts, especially for recalls. Communication can also slow things down, leaving customers without updates. Asking for a case number, written timelines, and regular progress updates helps keep the repair moving. Persistent follow-up is often needed for complex or high-demand repairs.
What should I do if my Hyundai dealer says a problem is “wear and tear” but I disagree?
If you disagree with a wear and tear decision, escalate the issue to Hyundai Customer Care with evidence. Service records, photos, and technician notes can help show the fault isn’t due to normal use. Warranty disputes are common, and clear documentation improves review outcomes. If it remains unresolved, you can escalate externally through Fair Trading for independent assessment.
You’ve done your part, now it’s time to hold Hyundai accountable.
Take the final step and submit a complaint that gets seen and responded to.