Had an issue with

Hyundai

? Get a real response.

Check FAQs first: Start at Hyundai’s Customer Care FAQs for warranty, recalls, and known issues. If that doesn’t solve it, use the channels below.

1) Contact your dealership (vehicle issues): For mechanical faults, warranty repairs, or service complaints, speak to the Service Department at your Hyundai dealer. Ask for the Service Manager or Dealer Principal if it’s not resolved. Dealers can often authorise warranty/ACL remedies on the spot.

2) Hyundai Customer Care – Phone: Call 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST). Have your VIN, rego, dealer name, dates, and invoices ready.

3) Hyundai Customer Care – Online form / Email: Submit via the Contact Us form or email customercare@hyundai.com.au. Include model, VIN, timeline, dealer visits, photos, reports and the resolution you seek.

4) myHyundai (owner portal/app): Useful for service bookings and messaging. You can reference case details or request follow-up.

5) Postal complaint: Send a formal letter to Hyundai Motor Company Australia (Customer Care). Include evidence and your contact details. (Check Hyundai’s site for the latest postal address.)

6) In-person: For hands-on diagnosis or quick action, visit your dealer. Keep receipts and work orders.

Acknowledgement: Immediate on calls. Written confirmation (with reference number) for web/email cases.

Timeline & updates: You’ll be given an indicative timeframe. Hyundai will update you if delays arise.

Case management: Complex issues are assigned a Case Manager who becomes your point of contact.

Investigation: Hyundai reviews your details, service history, dealer reports and may request an inspection or additional evidence (photos, diagnostics, logs).

Assessment: Considered under warranty and Australian Consumer Law (ACL). Hyundai says ACL rights are considered even if the factory warranty has lapsed.

Outcome: Written reasons plus remedy (e.g., repair, part/vehicle replacement, refund/compensation, goodwill gestures like extended warranty or free servicing).

Delivery: Dealer/booked repairs, or payment processing if a financial remedy is offered.

• Peeling paint (i30/Accent & others): Bonnet/roof/trunk delamination reported by many owners. Disputes often arise when outside warranty.
  
  
• Engine problems/failures: Knocking, oil consumption, or failures (some models/engines). Outcomes range from goodwill repairs to denials without persistence.
  
  
• ABS recall/parts delays: Safety recalls fixed free. Frustrations occur when parts are back-ordered.
  
  
• DCT/transmission behaviour: Jerky/hesitant shifts on some DCT models, software updates or component replacement used as remedies.
  
  
• Dealer service issues: Poor communication, delays, unresolved faults, unexpected charges or upsells.
  
  
• Warranty & goodwill disputes: Failures just outside warranty. Customers seek ACL remedies for defects not due to wear and tear.
  
  
• Known technical niggles: DPF concerns, infotainment glitches, rattles - often addressed via TSBs or revised parts.
  

💡 Use it smartly: If your issue matches a known trend, say so - Hyundai may already have a fix or policy path.