Had an issue with Hyundai? Get a real response.
How to submit a complaint with Hyundai
Check FAQs first: Start at Hyundai’s Customer Care FAQs for warranty, recalls, and known issues. If that doesn’t solve it, use the channels below.
1) Contact your dealership (vehicle issues): For mechanical faults, warranty repairs, or service complaints, speak to the Service Department at your Hyundai dealer. Ask for the Service Manager or Dealer Principal if it’s not resolved. Dealers can often authorise warranty/ACL remedies on the spot.
2) Hyundai Customer Care – Phone: Call 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST). Have your VIN, rego, dealer name, dates, and invoices ready.
3) Hyundai Customer Care – Online form / Email: Submit via the Contact Us form or email customercare@hyundai.com.au. Include model, VIN, timeline, dealer visits, photos, reports and the resolution you seek.
4) myHyundai (owner portal/app): Useful for service bookings and messaging. You can reference case details or request follow-up.
5) Postal complaint: Send a formal letter to Hyundai Motor Company Australia (Customer Care). Include evidence and your contact details. (Check Hyundai’s site for the latest postal address.)
6) In-person: For hands-on diagnosis or quick action, visit your dealer. Keep receipts and work orders.
Acknowledgement: Immediate on calls. Written confirmation (with reference number) for web/email cases.
Timeline & updates: You’ll be given an indicative timeframe. Hyundai will update you if delays arise.
Case management: Complex issues are assigned a Case Manager who becomes your point of contact.
Investigation: Hyundai reviews your details, service history, dealer reports and may request an inspection or additional evidence (photos, diagnostics, logs).
Assessment: Considered under warranty and Australian Consumer Law (ACL). Hyundai says ACL rights are considered even if the factory warranty has lapsed.
Outcome: Written reasons plus remedy (e.g., repair, part/vehicle replacement, refund/compensation, goodwill gestures like extended warranty or free servicing).
Delivery: Dealer/booked repairs, or payment processing if a financial remedy is offered.
Common complaints against Hyundai
- Peeling paint (i30/Accent & others): Bonnet/roof/trunk delamination reported by many owners. Disputes often arise when outside warranty.
- Engine problems/failures: Knocking, oil consumption, or failures (some models/engines). Outcomes range from goodwill repairs to denials without persistence.
- ABS recall/parts delays: Safety recalls fixed free. Frustrations occur when parts are back-ordered.
- DCT/transmission behaviour: Jerky/hesitant shifts on some DCT models, software updates or component replacement used as remedies.
- Dealer service issues: Poor communication, delays, unresolved faults, unexpected charges or upsells.
- Warranty & goodwill disputes: Failures just outside warranty. Customers seek ACL remedies for defects not due to wear and tear.
- Known technical niggles: DPF concerns, infotainment glitches, rattles - often addressed via TSBs or revised parts.
💡 Use it smartly: If your issue matches a known trend, say so - Hyundai may already have a fix or policy path.
Hyundai complaints submitted through Ajust
I contacted Hyundai expecting support about my vehicle, but the customer service I received left me feeling dismissed and unheard. My questions were met with vague answers and little effort to actually help. It was frustrating to walk away without clarity or resolution, especially from a brand I expected better from. The experience seriously impacted my trust and made a simple issue far more stressful than it needed to be. - Esterina
I raised a warranty issue with my air conditioning and waited weeks just to get an inspection, only to be told I’d need to keep waiting again for approval and parts. As a long-time Hyundai owner, the lack of urgency was disappointing. Being without clear timelines or support made the situation feel ignored, even though the problem was under warranty and affecting my daily life. - Carris
I booked my car in promptly after receiving an urgent recall notice, only to find the required parts weren’t available when I arrived. Months later, I was still waiting for approval to complete the recall repair. The delays were confusing and frustrating, especially given the safety nature of the issue. I expected better coordination and clearer communication around something this important. - Stewart
The paint on my Hyundai started peeling, and despite it being a warranty issue, Hyundai refused to cover the repair. It was incredibly disheartening to see visible damage on a relatively new car and feel dismissed when asking for help. The lack of accountability left me stressed and disappointed, especially after trusting the brand to stand by its warranty and product quality. - Cameron
How other consumers Hyundai complaints got resolved
Engine failure just out of warranty = partial coverage: The owner cited ACL “major failure,” escalated to Customer Care. Hyundai contributed significantly to repair costs as a goodwill gesture.
Peeling paint + external pressure: Hyundai declined to fix outside of warranty. The owners lodged Fair Trading complaints and explored class action.
Dealer fitted wrong tyres = corrected & apology: Corporate intervened and the dealer replaced tyres with the correct spec and apologised.
- Ask for a manager / secondary review within Hyundai Customer Care and request a fresh assessment.
- Write to higher management (National Customer Experience/Executive Relations) with a concise, evidence-rich summary.
- External escalation: Advise Hyundai you’ll contact regulators; then proceed if needed (see below).
- Mediation/tribunal: Seek Fair Trading mediation; if unresolved, lodge at NCAT/VCAT/QCAT etc. for a binding decision.
- Legal route (last resort): Prepare a clear timeline and evidence pack.
📎 Keep a log: who you spoke to, when, and what was promised; save emails, invoices, photos, diagnostics.
- ACCC: Report patterns where ACL rights may be ignored; fuels industry-wide compliance (not for single-case resolution).
- State/Territory Fair Trading/Consumer Affairs: Mediation for individual disputes (NSW Fair Trading, Consumer Affairs Victoria, QLD OFT, SA CBS, WA Consumer Protection, TAS/ACT/NT equivalents).
- Civil & Administrative Tribunals: NCAT/VCAT/QCAT etc. can order repair, refund, or compensation under ACL.
- AFCA (finance only): If the dispute is about Hyundai Finance/insurance, lodge with the Australian Financial Complaints Authority.
- Customer Care (phone): 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST)
- Customer Care (email): customercare@hyundai.com.au
- Contact form / Customer Care hub: hyundai.com.au › Customer Care › Contact Us
- Customer Charter & Complaints Handling: hyundai.com.au › Customer Charter
- Warranty information: hyundai.com.au › Warranty
- Roadside & Service: hyundai.com.au › Roadside Assist • hyundai.com.au › Service (Lifetime Service Plan)
- Dealer & recall lookup: hyundai.com.au › Find a Dealer • hyundai.com.au › Recalls
- State consumer regulators: NSW Fair Trading • Consumer Affairs Victoria • QLD OFT • SA CBS • WA Consumer Protection • TAS/ACT/NT equivalents
- AFCA (finance disputes): afca.org.au
Hyundai Complaints FAQs
What’s the fastest way to get Hyundai Australia to respond to a customer support issue?
Calling Hyundai Customer Care on 1800 186 306 is usually the fastest way to get a response. Follow up by email or the online contact form to create a written record. Having your VIN, service history and receipts ready helps avoid delays. If a dealer is involved, asking directly for the Service Manager often speeds up accountability and next steps.
How do I know if my Hyundai issue qualifies for a refund or replacement under Australian Consumer Law?
A refund or replacement may apply if your Hyundai has a major failure under Australian Consumer Law. This can include serious mechanical defects, repeated unsuccessful repairs, or safety-related problems. Hyundai does not offer change-of-mind returns, so documentation matters. Keeping records that show the fault’s impact on safety or usability strengthens your position when escalating the issue.
Why do Hyundai warranty repairs and recalls sometimes take so long to resolve?
Delays often happen because dealers need approval from Hyundai or are waiting on parts, especially for recalls. Communication gaps can also slow things down, leaving customers without updates. Asking for a case number, written timelines, and regular progress updates helps keep the repair moving. Persistent follow-up is often needed for complex or high-demand repairs.
What should I do if my Hyundai dealer says a problem is “wear and tear” but I disagree?
If you disagree with a wear and tear decision, escalate the issue to Hyundai Customer Care with evidence. Service records, photos, and technician notes can help show the fault isn’t due to normal use. Warranty disputes are common, and clear documentation improves review outcomes. If it remains unresolved, you can escalate externally through Fair Trading for independent assessment.
You’ve done your part, now it’s time to hold Hyundai accountable.
Take the final step and submit a complaint that gets seen and responded to.