Kmart

 returns policy – how to return items easily

Kmart offers generous return options for most products, but there are rules you’ll want to know before you pack your item. Here's what makes an item return-eligible:

✅ Change of Mind Returns:

• Standard customers: Return within 60 days of purchase.
  
  
• OnePass members: Get a 365-day return window (must show active membership).
  
  
• Returns after 60 days for OnePass are exchange voucher only.
  
  

📄 Proof of Purchase Required:

• Receipt or invoice (digital or printed) is mandatory.
  
  
• No returns accepted without proof, as of August 2024.
  
  
• Accepted formats include physical receipts, Kmart app receipts, or order confirmation emails.
  
  

🔄 Item Condition:

• Item must be unused, unworn, and in original packaging with tags, manuals, and accessories intact.
  
  
• Sealed items (like electronics) must remain sealed.
  
  

🚫 Excluded Items:

• No change-of-mind returns for:
  
  
  • Opened cosmetics, perfumes, bedding, or tents.
    
    
  • Underwear (except bras), hosiery, swimwear, pierced jewellery, food, gift cards.
    
    
  • Assembled furniture or personalised items.
    
    

🛠 Faulty or Misdescribed Items:

• Always eligible for return under Australian Consumer Law, even if excluded from change-of-mind.
  
  
• Kmart offers refund, repair, or replacement. Proof of purchase usually required.
  
  

🏪 Where to Return:

Return the item to the store you bought from. Kmart-branded items go to Kmart (not Target).

Returning your Kmart item is simple. Just follow these steps:

1. Check Eligibility:
   
   
   • Confirm you're within 60/365 days and have your receipt.
     
     
   • Make sure the product is in resalable condition.
     
     
2. Prepare the Item:
   
   
   • Leave tags on, don’t assemble it, and repack it with all accessories and packaging.
     
     
3. Return In-Store (Fastest):
   
   
   • Go to any Kmart store—no need to return to original location.
     
     
   • Show proof of purchase and get your refund or exchange on the spot.
     
     
4. Return via Customer Service (if no store nearby):
   
   
   • Use Kmart's online contact form or call 1800 124 125.
     
     
   • Attach order number and photos if item is faulty or damaged.
     
     
   • Kmart will guide you with next steps (e.g., post office drop-off, pick-up, or refund).
     
     
5. Follow Up:
   
   
   • Keep any email or in-store confirmation.
     
     

Online responses usually come within 2 business days.

Here’s how long you’ve got and the condition your item needs to be in:

🕒 60-Day Returns:

• Applies to all customers, online or in-store purchases.
  
  
• Starts from purchase or delivery date.
  
  

📆 365-Day OnePass Returns:

• Show proof of OnePass membership.
  
  
• After 60 days, refunds are given as exchange vouchers.
  
  

📦 Item Condition Requirements:

• Unopened, unused, and in original packaging.
• Clothing: Tags must be attached.
  
  
• Electronics: Seals must be intact.
  
  

🧾 Proof of Purchase Needed:

• Paper or digital receipts, Kmart app history, order emails.
  
  
• No returns without it (policy is now strict).
  
  
• Faulty items may be eligible even without a receipt (Kmart can sometimes verify the transaction).
  
  

🚫 Excluded Items Reminder:

• No change-of-mind returns for personal-use, hygiene-sensitive, or opened items (e.g., makeup, undies, mattresses).
  
  

⚖️ Consumer Guarantee:

• No time limit for returning faulty items. Kmart will assist if the product fails within a reasonable lifespan.
  
  

📦 Large Items:

• May incur a collection fee for change-of-mind returns.
  
  

Faulty large items are serviced or collected by Kmart at no cost.

🏬 Free In-Store Returns:

• Bring it back to any Kmart store = free return, instant refund.
  
  

📦 Mail-In Returns (Change of Mind):

• Kmart doesn’t cover postage for change-of-mind mail returns.
  
  
• Contact Kmart if store return isn’t possible. Postage is your responsibility.
  
  

🚚 Original Shipping Fees:

• Not refunded unless Kmart made an error (e.g., wrong item or partial fulfilment).
  
  
• Click & Collect fees also not refunded for change-of-mind returns.
  
  

📮 Faulty/Damaged Items:

• Kmart pays return postage.
  
  
• Options: prepaid label, pick-up, or full refund without return (depends on case).
  
  

📏 Large/Bulky Returns:

• Change-of-mind returns may incur a collection fee.
  

Here’s how refunds work with Kmart:

💳 Refund Method:

• Goes back to original payment method: card, PayPal, Afterpay/Zip.
  
  
• If the payment method is unavailable, Kmart may offer store credit.
  
  

🎁 Gift Card Purchases:

• Refunded onto a new gift card or exchange voucher.
  
  
• Not eligible for cash refund.
  
  

⏱ Refund Timelines:

• In-store: Immediate refund.
  
  
• Online/mail: Up to 3–5 business days to appear in your account.
  
  

💸 Buy Now, Pay Later (BNPL):

• Refunds go through Afterpay, Zip, Klarna, etc.
  
  
• Adjustments made to payment plans or credited to linked account.
  
  

🚫 No Refund on Shipping Fees:

• Delivery fees not refunded unless there was a fulfilment error.
  
  

↔️ Exchanges:

• Processed as return + new purchase.
  
  
• Price difference is refunded or paid by you.
  
  

✅ Confirmation:

• You’ll receive an email (online returns) or paper receipt (in-store) confirming refund.
  
  

⚠️ Delays:

• If no refund after 5 days, contact Kmart support with your return details.

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