Bought something from Temple & Webster that broke too soon?
What does Temple & Webster's warranty cover?
Temple & Webster provides warranties ranging from 1 to 10 years on selected furniture and homewares, covering manufacturing defects in materials and workmanship. These warranties begin from the delivery date and apply specifically to products explicitly advertised with a Temple & Webster warranty (e.g., a 5-Year Structural Warranty on furniture frames and legs).
✅ Key Warranty Coverage:
- Structural Integrity: Covers faults in the frame and legs of eligible furniture.
- Manufacturing Defects: Protection against defects arising from faulty materials or workmanship.
- Duration: Clearly stated as 1-year, 3-year, 5-year, or 10-year coverage on eligible items.
⚠️ Note: If no explicit Temple & Webster warranty is listed, your purchase is still protected under Australian Consumer Law (ACL) for faulty goods.
How to claim a warranty with Temple & Webster
Filing a warranty claim with Temple & Webster is straightforward:
- Log in and Report Issue:
- Visit the Temple & Webster Help Centre or Report a Problem section within your account.
- Visit the Temple & Webster Help Centre or Report a Problem section within your account.
- Provide Details & Evidence:
- Clearly describe the defect, the issue date, and provide proof of purchase.
- Upload clear photos or videos showing the defect.
- Clearly describe the defect, the issue date, and provide proof of purchase.
- Follow Return Instructions:
- Temple & Webster will guide you on returns or inspections, potentially arranging prepaid labels or pickups.
- Temple & Webster will guide you on returns or inspections, potentially arranging prepaid labels or pickups.
- Await Assessment:
- Your claim will be assessed based on provided information and product inspection (if required).
- Your claim will be assessed based on provided information and product inspection (if required).
- Receive a Resolution:
- Approved claims result in replacement parts, full replacements, repairs, or refunds. Temple & Webster will confirm the outcome via email.
- Approved claims result in replacement parts, full replacements, repairs, or refunds. Temple & Webster will confirm the outcome via email.
📞 Need Assistance?
Contact Temple & Webster’s customer service at 1300 900 675 (8am–8pm daily) or via email at service@templeandwebster.com.au.
Exclusions & limitations - when Temple & Webster's warranty doesn't apply
Temple & Webster's warranty covers genuine defects but excludes certain scenarios:
🚫 Exclusions Include:
- Normal Wear & Tear: Fading, cushion softening, or minor cosmetic changes from regular use.
- Improper Assembly: Faults arising from incorrect assembly (unless professionally assembled by Temple & Webster).
- Abuse or Misuse: Damage from abnormal use, improper maintenance, or outdoor use of indoor-only products.
- Cosmetic Imperfections: Minor variations like wood grain or slight blemishes.
- Incidental Damages: Damage occurring from customer transport or handling after delivery.
⚖️ Your ACL Rights:
Temple & Webster's warranties complement, but do not limit, your rights under Australian Consumer Law, ensuring protection against major faults even beyond stated warranty periods.
Required documentation for Temple & Webster warranty claims
To smoothly process your warranty claim, prepare the following:
- Proof of Purchase: Your Temple & Webster order number or invoice.
- Photographic/Video Evidence: Clear visuals showcasing the defect or issue.
- Detailed Description: Information on when the defect was noticed, product name/SKU, and any assembly details.
- Serial Numbers (if applicable): For electronics or appliances sold by Temple & Webster.
Providing comprehensive documentation upfront helps expedite the claim resolution process.
How long does the warranty claim process take with Temple & Webster?
Temple & Webster prioritises efficient resolutions, typically addressing claims promptly:
- Day 1: Claim submitted online; immediate acknowledgment received.
- Days 1–3: Initial review; staff may request additional information or product return.
- Days 3–7: Product inspection (if needed), including potential return arrangements.
- 1–2 Weeks: Final assessment completed; remedies such as refunds or replacements issued.
⏰ Typical Resolution Time:
Most straightforward claims are resolved within 1–2 weeks, with simpler issues often fixed even sooner.
Temple & Webster cases submitted through Ajust
The mirror I ordered looked fine online but arrived with defects that affected both its look and function. I expected better quality for the price, especially from a brand I trusted. I had to ask for a replacement just to get what I paid for. - Tom
I bought a sofa set that started losing stuffing way too fast. It became uncomfortable almost immediately, which wasn’t what I expected from something meant for daily use. I asked for a refund because I don’t think furniture should break down this quickly. - Shaun
My bamboo mattress topper actually made my legs go numb. I have a chronic back condition, and this made things worse, not better. I didn’t expect something marketed for comfort to cause more pain. - Leon
We bought a dining set and the seat cushions started sinking fast-you can feel the timber frame when sitting. It’s not just uncomfortable, it’s bad quality. We barely use them now because they’re that unpleasant. - Sarah
Recent Temple & Webster customer warranty experiences
Swift Replacement: “Received a replacement immediately after reporting a faulty product. Very impressed with the quick turnaround!”
Flexible Solutions: “Temple & Webster resolved my issue quickly with a refund when a major furniture fault occurred. No hassle at all.”
Proactive Communication: “Customer service kept me informed every step of the way during my warranty claim process.”
Official Temple & Webster Warranty Policies & Support Links
- Temple & Webster Official Warranties Page – Detailed warranty coverage and terms.
- Temple & Webster Help Centre – Lodge a Warranty Claim – Start your claim online here.
- Temple & Webster Customer Support – Contact details for warranty inquiries.
- Australian Consumer Law – ACCC Guidelines – Understand your legal rights beyond warranty terms.
Temple & Webster Warranty FAQs
What does Temple & Webster’s warranty actually cover?
Temple & Webster warranties cover manufacturing defects in materials and workmanship on eligible items. Coverage includes faults in furniture frames and legs. Warranties are offered for 1 to 10 years, depending on the product and start from the delivery date. If no warranty is listed, you’re still protected under Australian Consumer Law. Always check if the item is marked with a Temple & Webster warranty before purchase.
How do I make a warranty claim with Temple & Webster?
You can claim your warranty by logging into your Temple & Webster account and submitting an issue through their Help Centre. You'll need to describe the problem, include proof of purchase, and upload photos or videos of the defect. Once submitted, their team will assess your claim and advise on the next steps, including returns or resolutions like repairs or refunds.
What’s not covered under Temple & Webster’s warranty?
Temple & Webster’s warranty doesn’t cover normal wear and tear, damage from misuse, incorrect assembly, or cosmetic imperfections like wood grain variations. Outdoor damage to indoor-only items and any faults from consumer handling post-delivery are also excluded. These exclusions are standard, but your rights under Australian Consumer Law still apply.
How long does a Temple & Webster warranty claim take to resolve?
Most Temple & Webster warranty claims are resolved within 1 to 2 weeks. Simple cases can be sorted even faster. After you submit your claim with all required details and evidence, the team may request more info or a product return before making a final assessment and issuing your resolution.
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.