Trying to cancel 13cabs? Avoid the runaround.
Can you cancel your 13cabs subscription? Check eligibility and conditions
13cabs gives riders complete freedom to cancel a taxi booking at any time, without penalties or fees.
Whether you’ve booked a ride for now or scheduled one days ahead, you can cancel easily — no lock-in contracts, no hidden costs.
13cabs’ “No Cancellation Fee” policy applies to all regular bookings made via phone, app, or website.
You can cancel:
- Anytime before the trip begins — even last minute.
- Without any financial impact — no charge is made to your card unless the trip is completed.
- Without needing to contact the driver directly (the system handles notification automatically).
While there’s no penalty, 13cabs encourages customers to cancel as soon as possible so drivers aren’t left waiting.
How to cancel a 13cabs subscription, service or order
Option 1: Cancel via the 13cabs App
1️⃣ Open the 13cabs app and navigate to your active booking.
2️⃣ Tap Cancel Booking.
3️⃣ Confirm when prompted (“Are you sure you want to cancel?” → Tap Yes Cancel.
4️⃣ You’ll receive an instant in-app confirmation that your booking was canceled — no further action needed.
Option 2: Cancel by Phone
📞 Call 13 22 27 and either follow the automated prompts or ask to speak to an operator.
Provide your name or booking reference, and the team will confirm the cancellation on the spot.
No forms or waiting required — your cancellation takes effect immediately.
💡 Tip: If you booked through the website or a third-party, you can still call 13 22 27 to cancel. The same no-fee policy applies across all booking types.
How long does a 13cabs cancellation take?
There are no fixed deadlines or cut-off times for cancelling a 13cabs ride — you can even cancel just before pickup. However, best practice is to cancel as early as possible, especially for pre-booked rides.
Here’s what to expect:
- Pre-booked rides: Cancel an hour or more ahead if possible, out of courtesy to drivers.
- Immediate (ASAP) rides: Cancel as soon as your plans change — there’s no penalty even if a driver is already on their way.
- No-shows: You won’t be charged if you forget to cancel, but it’s polite to do so to free up the driver.
13cabs cancellation fees and final charges – what to expect
Zero cancellation fees guaranteed. 13cabs never charges customers for cancelling a ride, regardless of timing.
Here’s how it works:
- No cancellation or no-show fees: Unlike many rideshare apps, 13cabs doesn’t penalise you for cancelling, even at the last minute.
- Pre-authorised card payments: If you booked with a card, 13cabs places a temporary hold for the estimated fare. When you cancel, this hold is automatically released — no funds are taken.
- Cash bookings: No payment is processed at all if you cancel.
🚖 Important note: Special premium services (like Silver Service or third-party bookings) may have separate terms, but standard 13cabs rides are always fee-free.
💬 Bottom line: Cancel anytime — your cost remains $0.00.
13cabs cases submitted through Ajust
My booking (ref 220139765) on 23 January 2025 was cancelled repeatedly by drivers, which ruined my plans and left me stranded. When I called customer service for help the officer hung up on me, adding insult to injury. I want an explanation, an apology, and assurance this unreliability will be fixed. - James
I prebooked a taxi for 25 December at 4:15 AM (ref 133181579) and it never arrived. I had to drive myself to the airport and paid $221 for parking as a result. The no-show on Christmas Day caused real stress and unexpected cost; I’m asking for compensation for the parking expense less the estimated cab fare. - Leonie
I booked a pickup (ref 218247712) for 9:15 AM on 2 January 2025 and the driver did not arrive, leaving me stranded and forced into last-minute arrangements. The missed pickup disrupted my day and caused unnecessary stress; I want a refund for the failed service and reassurance that prebooked trips will be honoured. - Charlene
On 1 January 2025 I was charged $68.56 for a trip that wasn’t completed. Being billed for an incomplete journey left me out of pocket and inconvenienced, as I had to arrange alternative transport. I’m requesting a full refund for the fare and confirmation of how you’ll prevent incomplete trip charges going forward. - Greg
Consumer experiences with 13cabs cancellations
Smooth app cancellations: Most users say cancelling through the app takes seconds. No calls, no fees, and any card holds disappear within days.
Refund hold delays: A few riders noted the pending hold took up to a week to clear, but they confirmed funds were returned in full.
Last-minute cancellations: Riders cancelling just before pickup confirmed 13cabs processed them instantly with zero fees, even when the driver was nearly there.
13cabs Cancellation FAQs
Does 13cabs ever charge a cancellation fee, even for last-minute cancellations?
No, 13cabs does not charge cancellation fees for any standard booking, even if you cancel at the last minute. Their “No Cancellation Fee” policy applies across app, phone, and web bookings, so you won’t be charged unless the trip is completed. This gives consumers cost certainty and protects household budgets, which matters for time-poor or fairness-focused riders. If you’ve used a premium service, just check its separate terms to be sure.
How long does it take for a 13cabs card hold to be released after cancelling a ride?
When you cancel a 13cabs ride, any pre-authorised card hold is released automatically, but it may take a few days to disappear from your bank. This delay comes from the bank, not 13cabs, and riders have reported holds clearing within a week. If you’re watching your budget closely or managing family expenses, knowing this timing can help avoid unnecessary stress.
What’s the fastest way to cancel a 13cabs booking if I’m in a hurry?
The quickest way to cancel a 13cabs ride is through the app, where it takes just a few taps and confirms instantly. This avoids waiting on hold or explaining details over the phone, making it ideal when plans change suddenly. If you booked through the website or another platform, you can still cancel by calling 13 22 27, but the app remains the fastest, most efficient option.
Are there any situations where a 13cabs cancellation might still cause issues for the driver?
Cancelling a 13cabs ride never results in a fee, but cancelling late can still inconvenience the driver if they’re already nearby. 13cabs encourages cancelling as early as possible so drivers aren’t left waiting with no fare. This helps keep the system fair for both riders and drivers while still protecting consumers from penalties or surprise charges.
Tried to cancel but 13cabs made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.