Trying to cancel

13cabs

? Avoid the runaround.

 13cabs gives riders complete freedom to cancel a taxi booking at any time, without penalties or fees.
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Whether you’ve booked a ride for now or scheduled one days ahead, you can cancel easily — no lock-in contracts, no hidden costs.
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13cabs’ “No Cancellation Fee” policy applies to all regular bookings made via phone, app, or website.
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You can cancel:

• Anytime before the trip begins — even last minute.
  
  
• Without any financial impact — no charge is made to your card unless the trip is completed.
  
  
• Without needing to contact the driver directly (the system handles notification automatically).

While there’s no penalty, 13cabs encourages customers to cancel as soon as possible so drivers aren’t left waiting.

Option 1: Cancel via the 13cabs App
1️⃣ Open the 13cabs app and navigate to your active booking.
2️⃣ Tap Cancel Booking.
3️⃣ Confirm when prompted (“Are you sure you want to cancel?” → Tap Yes Cancel.
4️⃣ You’ll receive an instant in-app confirmation that your booking was canceled — no further action needed.

Option 2: Cancel by Phone
📞 Call 13 22 27 and either follow the automated prompts or ask to speak to an operator.
Provide your name or booking reference, and the team will confirm the cancellation on the spot.
No forms or waiting required — your cancellation takes effect immediately.

💡 Tip: If you booked through the website or a third-party, you can still call 13 22 27 to cancel. The same no-fee policy applies across all booking types.

There are no fixed deadlines or cut-off times for cancelling a 13cabs ride — you can even cancel just before pickup. However, best practice is to cancel as early as possible, especially for pre-booked rides.

Here’s what to expect:

• Pre-booked rides: Cancel an hour or more ahead if possible, out of courtesy to drivers.
  
  
• Immediate (ASAP) rides: Cancel as soon as your plans change — there’s no penalty even if a driver is already on their way.
  
  
• No-shows: You won’t be charged if you forget to cancel, but it’s polite to do so to free up the driver.
  

Zero cancellation fees guaranteed. 13cabs never charges customers for cancelling a ride, regardless of timing.

Here’s how it works:

• No cancellation or no-show fees: Unlike many rideshare apps, 13cabs doesn’t penalise you for cancelling, even at the last minute.
  
  
• Pre-authorised card payments: If you booked with a card, 13cabs places a temporary hold for the estimated fare. When you cancel, this hold is automatically released — no funds are taken.
  
  
• Cash bookings: No payment is processed at all if you cancel.
  
  

🚖 Important note: Special premium services (like Silver Service or third-party bookings) may have separate terms, but standard 13cabs rides are always fee-free.

💬 Bottom line: Cancel anytime — your cost remains $0.00.