Not sure if you can return your HP purchase?
Can you return an item to HP? Check eligibility first
HP Australia offers a convenient 14-day change-of-mind return policy, applicable from the day your order is delivered. Ensure your return meets these criteria:
- Within 14 Days: Submit your return request within 14 days of receiving your order.
- As-New Condition: Items must be unused, undamaged, and in original condition.
- Original Packaging & Accessories: All original items, packaging, manuals, and bonus items must be returned.
- Proof of Purchase: Provide your HP order confirmation or receipt.
- Exclusions: Custom-built/configured PCs and opened consumables (printer ink/toner) cannot be returned under this policy.
🔖 Note: Faulty or damaged items are covered separately under Australian Consumer Law, entitling you to a repair, replacement, or refund outside the 14-day window.
How to return an item to HP
Returning your HP purchase is easy and hassle-free, just follow these steps:
- Contact HP’s Returns Team:
- Call 1300 635 787 (Mon–Fri, 9am–7pm AEST) or email hpstoreaustralia@customerservice.team. Have your order number handy.
- Call 1300 635 787 (Mon–Fri, 9am–7pm AEST) or email hpstoreaustralia@customerservice.team. Have your order number handy.
- Receive Return Instructions:
- HP confirms eligibility, provides return details, and typically arranges a free courier pickup at your convenience. You’ll get a return reference number (RMA) or shipping label.
- HP confirms eligibility, provides return details, and typically arranges a free courier pickup at your convenience. You’ll get a return reference number (RMA) or shipping label.
- Prepare Your Product for Return:
- Remove personal data, reset devices, and include all original packaging, accessories, and paperwork. Attach provided shipping labels securely.
- Remove personal data, reset devices, and include all original packaging, accessories, and paperwork. Attach provided shipping labels securely.
- Ship and Keep Proof:
- Hand over the product to the arranged courier or drop it off as instructed. Retain your shipping receipt and tracking information.
- Hand over the product to the arranged courier or drop it off as instructed. Retain your shipping receipt and tracking information.
- Receive Refund Confirmation:
- HP notifies you via email once your returned item is verified and your refund is processed (usually within 5–21 days).
- HP notifies you via email once your returned item is verified and your refund is processed (usually within 5–21 days).
🔖 Tip: Contact HP’s friendly post-sales support team anytime during this process for assistance.
HP return timeframes and item conditions
Understand these essential conditions for successful returns to HP:
- Return Window: You have exactly 14 days from delivery to initiate a change-of-mind return.
- Product Condition: Returned items must be undamaged and in resaleable condition, including original packaging and accessories.
- Missing Items or Damage: HP may reduce refunds if any original items or bonus gifts aren’t returned or if items show excessive wear.
- Proof of Purchase: Always provide your HP order confirmation or invoice for smooth processing.
🔖 Important: The 14-day policy applies strictly to change-of-mind returns. Faulty items remain eligible for returns beyond this period under consumer guarantees.
Who pays for HP return shipping?
HP’s written policy states customers cover return shipping costs for change-of-mind returns. However, in practice:
- HP typically arranges a free courier pickup for most returns as a courtesy, saving you costs and effort.
- For faulty or incorrectly delivered items, HP always covers return shipping.
HP refunds after a return - how and when you’ll get your money back
Once HP receives and verifies your returned item, your refund is issued smoothly:
- Refund Method: Refunds return to your original payment method (credit card, PayPal, etc.).
- Processing Timeline: Expect refunds within approximately 5–21 days after HP receives your return. Most refunds occur faster, often within a week.
- No Restocking Fees: HP does not charge restocking fees for eligible returns. Full refunds are standard unless items are missing or damaged.
- Cancellation Before Shipment: Cancelled orders pre-shipment typically result in payment authorisations dropping automatically without charges.
🔖 Tip: Monitor your payment account and contact HP promptly if you experience delays beyond typical timelines.
HP cases submitted through Ajust
I bought an HP printer that kept failing to connect to Wi-Fi, no matter how many fixes I tried. It ended up being more stress than support, especially since I use it for work. When the product didn’t perform as promised, I asked for a refund—it was the only fair outcome after so much wasted time. - Colin
After reaching out to HP about a service issue, I waited weeks for a response that never came. I’d been patient, but with no refund or communication, I felt completely ignored. I just wanted a simple resolution for something that clearly wasn’t delivered. - Brenda
Customer experiences with HP returns
Quick and Proactive Refund: A customer praised HP’s swift response and apology when an incorrect item was delivered, resulting in an immediate refund.
Courier Pickup Challenges: Another user experienced frustration when a scheduled pickup was missed by the courier. Persistence and repeated follow-up with HP eventually resolved the issue.
Knowing Your Consumer Rights: A customer successfully secured a refund by citing Australian Consumer Law when their faulty item’s replacement was delayed.
HP Return FAQs
Can I return an item to HP Australia if I change my mind?
Yes, HP Australia allows change-of-mind returns within 14 days of delivery. Items must be unused, undamaged, and in original packaging with all accessories and proof of purchase. Custom-built PCs and opened ink or toner are excluded. If your item is faulty, you’re still covered under Australian Consumer Law for a repair, replacement, or refund beyond 14 days.
How do I start a return with HP Australia?
Contact HP’s Returns Team by phone or email within 14 days of delivery. HP will confirm eligibility, give you a return reference number, and often arrange a free courier pickup. Prepare your item in its original packaging, attach provided labels, and keep your shipping receipt for tracking until HP confirms your refund.
Who pays for shipping when returning to HP?
Officially, customers cover return shipping for change-of-mind returns. However, HP usually offers free courier pickup as a courtesy. For faulty or incorrectly delivered products, HP always covers shipping costs. Always confirm return arrangements with HP’s support team before sending your item.
When will I get my HP refund after returning an item?
Refunds are processed within 5–21 days after HP receives and verifies your returned product. Most refunds appear faster, often within a week. You’ll be notified by email once processed, and funds return to your original payment method. Keep tracking details handy and contact HP if delays go beyond this window.
Official HP Returns Resources & Links
Access these official HP resources to manage your return efficiently:
- HP Australia Store Returns Policy FAQs – Official returns and refunds policy page.
- HP Australia Contact Post-Sales Support – Start returns or ask questions: Call 1300 635 787 or email hpstoreaustralia@customerservice.team.
- HP Australia Terms & Conditions of Sale – Complete legal details on HP’s sales policies, returns, and consumer rights.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.