Not sure if you're eligible for

HP

's return policy?

HP Australia offers a convenient 14-day change-of-mind return policy, applicable from the day your order is delivered. Ensure your return meets these criteria:

• Within 14 Days: Submit your return request within 14 days of receiving your order.
  
  
• As-New Condition: Items must be unused, undamaged, and in original condition.
  
  
• Original Packaging & Accessories: All original items, packaging, manuals, and bonus items must be returned.
  
  
• Proof of Purchase: Provide your HP order confirmation or receipt.
  
  
• Exclusions: Custom-built/configured PCs and opened consumables (printer ink/toner) cannot be returned under this policy.
  

🔖 Note: Faulty or damaged items are covered separately under Australian Consumer Law, entitling you to a repair, replacement, or refund outside the 14-day window.

Returning your HP purchase is easy and hassle-free, just follow these steps:

1. Contact HP’s Returns Team:
   
   
   • Call 1300 635 787 (Mon–Fri, 9am–7pm AEST) or email hpstoreaustralia@customerservice.team. Have your order number handy.
     
     
2. Receive Return Instructions:
   
   
   • HP confirms eligibility, provides return details, and typically arranges a free courier pickup at your convenience. You’ll get a return reference number (RMA) or shipping label.
     
     
3. Prepare Your Product for Return:
   
   
   • Remove personal data, reset devices, and include all original packaging, accessories, and paperwork. Attach provided shipping labels securely.
     
     
4. Ship and Keep Proof:
   
   
   • Hand over the product to the arranged courier or drop it off as instructed. Retain your shipping receipt and tracking information.
     
     
5. Receive Refund Confirmation:
   
   
   • HP notifies you via email once your returned item is verified and your refund is processed (usually within 5–21 days).
     
     

🔖 Tip: Contact HP’s friendly post-sales support team anytime during this process for assistance.

Understand these essential conditions for successful returns to HP:

• Return Window: You have exactly 14 days from delivery to initiate a change-of-mind return.
  
  
• Product Condition: Returned items must be undamaged and in resaleable condition, including original packaging and accessories.
  
  
• Missing Items or Damage: HP may reduce refunds if any original items or bonus gifts aren’t returned or if items show excessive wear.
  
  
• Proof of Purchase: Always provide your HP order confirmation or invoice for smooth processing.
  

🔖 Important: The 14-day policy applies strictly to change-of-mind returns. Faulty items remain eligible for returns beyond this period under consumer guarantees.

HP’s written policy states customers cover return shipping costs for change-of-mind returns. However, in practice:

• HP typically arranges a free courier pickup for most returns as a courtesy, saving you costs and effort.
  
  
• For faulty or incorrectly delivered items, HP always covers return shipping.
  

Once HP receives and verifies your returned item, your refund is issued smoothly:

• Refund Method: Refunds return to your original payment method (credit card, PayPal, etc.).
  
  
• Processing Timeline: Expect refunds within approximately 5–21 days after HP receives your return. Most refunds occur faster, often within a week.
  
  
• No Restocking Fees: HP does not charge restocking fees for eligible returns. Full refunds are standard unless items are missing or damaged.
  
  
• Cancellation Before Shipment: Cancelled orders pre-shipment typically result in payment authorisations dropping automatically without charges.
  

🔖 Tip: Monitor your payment account and contact HP promptly if you experience delays beyond typical timelines.