Need to contact

FedEx

and make sure they reply?

FedEx is one of the world’s leading courier services, offering reliable delivery of parcels and freight across Australia and internationally. Since acquiring TNT, FedEx now combines both networks to serve customers with a wide reach and strong infrastructure.

FedEx Australia offers multiple support channels:

• 24/7 hotline (13 26 10) with automated and live agent options
  
  
• Live chat (Mon–Fri, 8:30am–6:30pm AEST)
  
  
• Email/contact form via their support website
  
  
• In-person help at FedEx/TNT locations
  
  

Customers can use these to track parcels, fix delivery issues, manage billing, or file claims. Many Australians praise FedEx for fast deliveries and helpful staff, though some reviews note frustrations with delays or communication. FedEx’s support team provides case numbers for inquiries and works directly with customers to resolve issues.

Based on reviews and consumer forums, the most common complaints include:

• Delivery Delays: Packages sometimes sit at depots for days with no updates.
  
  
• Missed Deliveries: Customers report receiving “missed delivery” cards even when they were home.
  
  
• Lost or Misrouted Parcels: Some shipments are incorrectly marked as delivered or sent to the wrong address.
  
  
• Support Responsiveness: Long hold times on phone support and slow email replies are frequent concerns.
  
  
• Package Handling: A few customers mention parcels arriving damaged or forced into mailboxes.
  
  

Despite these issues, the majority of FedEx deliveries arrive on time, and the company provides structured processes (claims, refunds, escalations) to address problems when they occur.

FedEx provides several ways to get help:

• 📞 Phone: Call 13 26 10 within Australia (24/7 hotline). Say “customer service” at the prompt to reach an agent. If calling internationally, dial +61 13 26 10.
  
  
• 💬 Online Chat: Visit the FedEx Support Page and click “Chat Now”. Available Mon–Fri, 8:30am–6:30pm AEST.
  
  
• 📧 Email / Contact Form: Use the Write to Customer Support form. You’ll receive a case number (C-XXXX) and a reply by email.
  
  
• 🏢 In Person: Find the nearest FedEx/TNT location via the Find Locations tool for parcel pickups, shipping, and basic support.
  
  
• 📱 Social Media: FedEx’s global accounts (Facebook, Twitter) can sometimes help direct inquiries, though formal issues are best handled by official support.
  
  

💡 Tip: Always have your tracking number ready when contacting support.

• Refunds for Late Deliveries: Eligible FedEx Express shipments may qualify for the Money-Back Guarantee if they miss their delivery commitment. Conditions apply, especially during peak or uncontrollable events.
  
  
• Loss or Damage Claims: Must be filed within 21 days (damage/partial loss) or 9 months (non-delivery). Proof (photos, invoices) is often required. Approved claims reimburse up to the declared value or FedEx’s liability limit.
  
  
• Shipment Cancellations: Labels can be voided or pickups cancelled before dispatch. Cancel online via FedEx Ship Manager or by calling support.
  
  
• Returns: FedEx enables returns through its Global Returns service. Otherwise, parcels uncollected after attempts are typically returned to sender. Refunds for goods must be arranged with the merchant, not FedEx.
  
  
• Shipping Terms: Liability is limited unless a higher value is declared. Customs delays are excluded from delivery guarantees. Duties/taxes are billed to the receiver.
  
  
• Complaints & Escalation: Customers can escalate issues with a case number. If unresolved, external routes include the Postal Industry Ombudsman or consumer protection bodies.