Need to contact

BP

and make sure they reply?

BP Australia offers customer support through a few clear channels: a national 1300 hotline, email support, and in-person help at BP service stations. For most issues (fuel station complaints, billing concerns, BP Plus account queries, or general feedback) the BP Customer Service Centre can help you log the issue and guide you to a resolution.

Many customers find local station staff helpful for simple, on-the-spot problems (like a faulty car wash or a payment hiccup). For more complex issues (like account cancellations, suspected fuel contamination, or missing BP Rewards points) BP’s central support team is the best place to start so your complaint is formally recorded and tracked.

BP customers most often report issues in these areas:

• Billing and account problems (BP Plus / fees / cancellations)
  Unexpected fees, account closure friction, and delays getting refunds are common themes, especially for BP Plus fuel card users.
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• Service station experience complaints
  Service varies by location. Some customers report rude staff or poor handling of concerns, while others praise staff who go out of their way to help.
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• Pump, car wash, and equipment malfunctions
  Problems like paying for a service (car wash/vacuum/air) that doesn’t work properly, then struggling to get a quick remedy.
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• Fuel quality concerns (rare, but serious)
  Occasional reports of suspected contaminated fuel leading to vehicle issues. These usually require a formal claim process with receipts and supporting documentation.
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• BPme app and BP Rewards issues
  App crashes, missing points, login problems, and trouble using digital loyalty cards are commonly reported - sometimes requiring support involvement.
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• Pricing and discount discrepancies
  Complaints about high convenience store prices and frustration when advertised discounts or app offers aren’t applied correctly at checkout.

1) Call BP Customer Service (fastest for most issues)

For general enquiries, complaints, refunds, station issues, or BP Plus support, call: 1300 130 027 (business hours, Monday–Friday)

Have ready:

• receipt and transaction details
• station location (suburb/site)
• BP Plus account/card details (if relevant)
• a clear description of what went wrong and what outcome you want

2) Email BP Customer Care (best for non-urgent or detailed cases)

Email: AUcustcare@bp.com‍

Include your contact details, the station location/date/time, and attach photos or receipts if relevant.

3) Use BP’s online contact options

BP provides an official “Contact Us” section on its website where you can submit enquiries in writing (helpful if you prefer not to call).

4) In-person at the BP service station

If the problem is local (e.g., car wash charged but didn’t work, pricing error, staff issue), speak to the station manager first. For anything unresolved, follow up with BP customer care so it’s formally logged.

5) BP Rewards / BPme app support

For BP Rewards and BPme app issues, use the dedicated support line: 1300 277 392 (Monday–Friday, 9am–5pm AEST)

6) Social media (backup channel)

BP Australia’s social accounts can sometimes point you to the right support route, but for account or billing matters, it’s best to move to phone/email quickly.

Tip: If you don’t get a response to an email within a few business days, follow up by phone - billing and account issues usually resolve faster that way.

Refunds and returns (in-store purchases)

BP service stations generally follow Australian Consumer Law principles. If a product you bought in-store is faulty or not fit for purpose, you’re entitled to a remedy (refund or replacement depending on the situation). “Change of mind” refunds aren’t usually offered, unless a station chooses to as a courtesy.

Fuel quality issues and claims

If you suspect fuel quality caused damage, BP can investigate. This typically requires:

• proof of purchase (receipt)
• details of the station, date/time
• a mechanic’s report and repair documentation

These cases are treated seriously but can take time due to investigation requirements.

Cancellations (BP Plus / BP Rewards)

• BP Plus fuel card: cancellation requests are typically handled via 1300 130 027. You may need to settle any final balance or fees.
• BP Rewards / BPme: membership or account deletion requests are handled via BP Rewards support channels.

Price match and fuel pricing

BP doesn’t offer a formal fuel price match. However, if a station charges incorrectly (signage/pump mismatch) or an advertised discount didn’t apply, it’s reasonable to raise it immediately with staff and/or customer support.

Warranty-style expectations

Fuel and products must meet acceptable quality standards. If something is defective and it’s verified, BP or the product manufacturer should provide an appropriate remedy.

Shipping (limited)

BP doesn’t typically “ship” fuel to consumers. Some items like gift cards or promotional redemptions may be delivered, with timelines and support handled through BP’s customer care channels.