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Edited by:
Ajust Content Team
Last updated:
March 24, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

Table of Contents

Table of Contents

BP
customer support overview

BP Australia offers customer support through a few clear channels: a national 1300 hotline, email support, and in-person help at BP service stations. For most issues (fuel station complaints, billing concerns, BP Plus account queries, or general feedback) the BP Customer Service Centre can help you log the issue and guide you to a resolution.

Many customers find local station staff helpful for simple, on-the-spot problems (like a faulty car wash or a payment hiccup). For more complex issues (like account cancellations, suspected fuel contamination, or missing BP Rewards points) BP’s central support team is the best place to start so your complaint is formally recorded and tracked.

Common
BP
 customer issues and complaints

BP customers most often report issues in these areas:

  • Billing and account problems (BP Plus / fees / cancellations)
    Unexpected fees, account closure friction, and delays getting refunds are common themes, especially for BP Plus fuel card users.
    ‍
  • Service station experience complaints
    Service varies by location. Some customers report rude staff or poor handling of concerns, while others praise staff who go out of their way to help.
    ‍
  • Pump, car wash, and equipment malfunctions
    Problems like paying for a service (car wash/vacuum/air) that doesn’t work properly, then struggling to get a quick remedy.
    ‍
  • Fuel quality concerns (rare, but serious)
    Occasional reports of suspected contaminated fuel leading to vehicle issues. These usually require a formal claim process with receipts and supporting documentation.
    ‍
  • BPme app and BP Rewards issues
    App crashes, missing points, login problems, and trouble using digital loyalty cards are commonly reported - sometimes requiring support involvement.
    ‍
  • Pricing and discount discrepancies
    Complaints about high convenience store prices and frustration when advertised discounts or app offers aren’t applied correctly at checkout.

How to contact
BP
customer support

1) Call BP Customer Service (fastest for most issues)

For general enquiries, complaints, refunds, station issues, or BP Plus support, call: 1300 130 027 (business hours, Monday–Friday)

Have ready:

  • receipt and transaction details
  • station location (suburb/site)
  • BP Plus account/card details (if relevant)
  • a clear description of what went wrong and what outcome you want

2) Email BP Customer Care (best for non-urgent or detailed cases)

Email: AUcustcare@bp.com‍

Include your contact details, the station location/date/time, and attach photos or receipts if relevant.

3) Use BP’s online contact options

BP provides an official “Contact Us” section on its website where you can submit enquiries in writing (helpful if you prefer not to call).

4) In-person at the BP service station

If the problem is local (e.g., car wash charged but didn’t work, pricing error, staff issue), speak to the station manager first. For anything unresolved, follow up with BP customer care so it’s formally logged.

5) BP Rewards / BPme app support

For BP Rewards and BPme app issues, use the dedicated support line: 1300 277 392 (Monday–Friday, 9am–5pm AEST)

6) Social media (backup channel)

BP Australia’s social accounts can sometimes point you to the right support route, but for account or billing matters, it’s best to move to phone/email quickly.

Tip: If you don’t get a response to an email within a few business days, follow up by phone - billing and account issues usually resolve faster that way.

BP
key customer policies: refunds, returns, cancellations and more

Refunds and returns (in-store purchases)

BP service stations generally follow Australian Consumer Law principles. If a product you bought in-store is faulty or not fit for purpose, you’re entitled to a remedy (refund or replacement depending on the situation). “Change of mind” refunds aren’t usually offered, unless a station chooses to as a courtesy.

Fuel quality issues and claims

If you suspect fuel quality caused damage, BP can investigate. This typically requires:

  • proof of purchase (receipt)
  • details of the station, date/time
  • a mechanic’s report and repair documentation

These cases are treated seriously but can take time due to investigation requirements.

Cancellations (BP Plus / BP Rewards)

  • BP Plus fuel card: cancellation requests are typically handled via 1300 130 027. You may need to settle any final balance or fees.
  • BP Rewards / BPme: membership or account deletion requests are handled via BP Rewards support channels.

Price match and fuel pricing

BP doesn’t offer a formal fuel price match. However, if a station charges incorrectly (signage/pump mismatch) or an advertised discount didn’t apply, it’s reasonable to raise it immediately with staff and/or customer support.

Warranty-style expectations

Fuel and products must meet acceptable quality standards. If something is defective and it’s verified, BP or the product manufacturer should provide an appropriate remedy.

Shipping (limited)

BP doesn’t typically “ship” fuel to consumers. Some items like gift cards or promotional redemptions may be delivered, with timelines and support handled through BP’s customer care channels.

Table of Contents

BP
 complaints submitted through Ajust

I’ve had a BP Plus Business Account for about 18 years, so when our fuel card was suddenly put on a temporary lock on 23 June 2025, I expected clear help fast. Instead, I spent most of the day trying to contact BP, got disconnected twice, and had to repeat everything. Even after making the payment, I still couldn’t get a straight answer on reactivation. - Cate

I asked BP to cancel my account back at the beginning of November, but after that it became a loop of chasing. I’ve sent multiple emails, left messages asking for a callback, and even contacted head office, only to be pushed back to the same steps with no confirmation or resolution. I’m contacting BP because I just want the cancellation actioned and confirmed in writing. - Ralph

I contacted BP four separate times about the Adelaide Vailo 500 BP Pavilion competition because winners still weren’t announced as promised. Each time I was told it was handled by an external agency and that emails were sent, but nothing came back to me. On 30 October 2024 I was even transferred to the wrong department and left on hold for 30 minutes. - Desire'e

After BP double-charged me for diesel on 16 August 2024, I called the station straight away and then kept contacting them over the following days trying to speak to the manager. When I finally reached him, he insisted I had to come in person, refused any other option, and then hung up on me. The hardest part wasn’t the mistake, it was not being heard. - Faiyaz

Recent experiences with
BP
customer service

Great outcomes from helpful station staff: Some customers report staff going above and beyond, helping recover lost items or assisting during vehicle trouble at a station.

Frustration when support is slow: Others describe delays when trying to resolve billing issues, account problems, or duplicate charges - especially when relying on online forms or automated systems.

Refund and dispute situations: In cases like double-charging or equipment failures, customers often get better outcomes when they call and provide receipts, rather than waiting on email alone.

Official
BP
Customer Service Links & Contact Information

BP
Contact FAQs

What’s the fastest way to contact BP Australia customer support about a service station problem or refund?

BP Australia customer support is usually fastest by calling the BP Customer Service Centre on 1300 130 027 during business hours (Monday–Friday). This is the best channel for complaints, refunds, station issues, and BP Plus account help because your case is formally logged and tracked. Before you call, gather your receipt, transaction details, and the station location (suburb/site) so the team can find the purchase quickly and move you to a clear outcome.

How do I fix missing BP Rewards points or BPme app problems like crashes, login issues, or offers not applying?

BP Rewards and BPme app issues are best handled via the dedicated BP Rewards support line on 1300 277 392 (Monday–Friday, 9am–5pm AEST). Missing points, app crashes, login problems, and offer or discount errors are common and often need support to correct your account activity. When you reach out, include the date/time, station location, and screenshots if possible so the issue can be verified and resolved faster.

If BP fuel might be contaminated and my car is having issues, what evidence do I need to make a claim?

BP fuel quality claims typically require a receipt plus a mechanic’s report and repair documentation to support an investigation. You’ll also need the station details and the exact date/time of purchase so BP can trace the fuel batch and site records. Keep all paperwork and avoid disposing of key evidence (like invoices and inspection notes), because these cases are treated seriously but can take longer due to investigation requirements.

Does BP offer price matching on fuel, and what should I do if the pump price or discount doesn’t match what was advertised?

BP doesn’t offer a formal fuel price match, but you can dispute incorrect pricing or discounts that didn’t apply as advertised. If signage, the BPme offer, or the shelf/pump price doesn’t match what you were charged, raise it immediately with station staff or the station manager first. If it isn’t fixed on the spot, contact BP Customer Care with your receipt, station location, and a clear description of the mismatch so it can be formally recorded.

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