Trying to cancel

Foot Locker

? Avoid the runaround.

Foot Locker Australia offers one of the most generous cancellation windows in Australian retail — a formal 14-day right of withdrawal for online purchases.

There are two types of cancellations:

✔ Cancel Before Dispatch (Instant Cancellation)

If your order hasn’t shipped yet, you can cancel:

• Directly through your Foot Locker online account, using the “Return Complete Order” button for unshipped orders
  
  
• By contacting Customer Care immediately
  
  

There are no restrictions — any order can be cancelled at this stage.

✔ Cancel After Dispatch or Delivery (14-Day Withdrawal Right)

If the order has already shipped, you still have the right to cancel for any reason within 14 days of receiving it.

Conditions apply:

• Items must be unused, unworn, and in original packaging (shoebox included)
  
  
• You must inform Foot Locker within 14 days
  
  
• You then have another 14 days to send the items back
  
  

This covers change of mind, wrong size, wrong colour — anything.

❌ What Cannot Be Cancelled

• Items worn or used
  
  
• Items returned without original shoebox or tags
  
  
• Returns outside the cancellation window
  
  
• Hype/raffle entries typically cannot be cancelled once entered
  
  

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Foot Locker doesn’t offer paid subscriptions, so cancellations solely relate to orders.

Here’s exactly how to cancel pre- or post-dispatch.

1. Cancel Before Shipment (Fastest Method)

Option A: Cancel Online

If your order hasn’t shipped:

1. Log into your Foot Locker account
   
   
2. Go to Order Status / Order History
   
   
3. Select the order
   
   
4. Click “Return Complete Order” (Foot Locker uses return terminology for early cancellations)
   
   

If available, cancellation is immediate and triggers a full refund.

Option B: Cancel via Customer Support

If the button isn’t available or you checked out as a guest:

• Phone: +61 7 4243 4655 (9am–6pm AEST, 7 days)
  
  
• Chat / WhatsApp: Via Foot Locker Help Centre
  
  
• Online Contact Form: https://help.footlocker.com.au/hc/en-us/requests/new
  
  

Provide your:

• Order number
  
  
• Full name
  
  
• Clear request to cancel the order before shipment
  
  

2. Cancel After Shipment (Return Instead)

If the order has shipped, you must follow the return/cancellation process:

Option A: Ready Returns Portal

Access via Foot Locker website and:

• Enter your order number
  
  
• Select the items you’re returning
  
  
• Choose courier drop-off or pickup
  
  
• Generate the return label
  
  

Option B: Return In-Store (Fast & Free)

You can take the product to any Foot Locker store with:

• The item
  
  
• Original shoebox
  
  
• Order invoice
  
  

In-store returns avoid the $10 mail-in return fee.

3. Cancel Click & Collect Orders

If you no longer want a Click & Collect order:

• Call Customer Care or the store directly
  
  
• Request cancellation before pickup
  
  

If you simply don’t collect the order, Foot Locker will eventually cancel and refund it — but it can take up to 2 weeks, so it’s better to cancel proactively.

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✔ Before Shipment

Cancel until the moment the order is dispatched.
Ships usually within 1–2 business days, so act fast.

✔ Post-Delivery (Legal Withdrawal Period)

You have:

• 14 days to notify Foot Locker you’re cancelling
  
  
• Another 14 days to return the product
  
  

Total potential window: up to 28 days from delivery.

✔ Partial Returns

You may cancel/return part of an order — refund applies to items returned.

✔ Holiday Extensions

Foot Locker occasional extends return windows during holidays, but rely on the standard 14-day cancellation period for refunds to original payment.

✔ Pre-Dispatch Cancellation

• Free
  
  
• Involves immediate refund
  
  
• No penalties or admin charges
  
  

✔ Mail-In Returns (Post-Dispatch)

If returning by mail:

• $10 Return Handling Fee applies
  
  
• Deducted from your refund
  
  
• Applies only to change-of-mind returns
  
  
• Waived entirely if Foot Locker made a mistake (faulty item, wrong item, etc.)
  
  

✔ Returns In-Store

• Free — no $10 fee
  
  
• Strongly recommended for fast refund and no deductions
  
  

✔ Shipping Refund Eligibility

If you cancel the entire order:

• Outbound shipping is refunded (up to standard shipping value)
  
  

If you return part of an order:

• Shipping costs are not refunded
  
  

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