Bought something from

Dyson

that broke too soon?

Dyson provides comprehensive warranty coverage, including:

• Standard Guarantee:
  
  
  • 2-year warranty on all new Dyson machines in Australia.
    
    
  • 1-year warranty on refurbished Dyson products.
    
    
  • Up to 5-year warranties on specific items like corded upright vacuums and lighting products.
    
    
• What's Covered:
  
  
  • Defects in materials or workmanship under normal domestic use.
    
    
  • All parts and labor required to repair or replace the faulty machine.
    
    
  • Free genuine Dyson replacement parts and authorised service.
    
    
• Australian Consumer Law (ACL):
  
  
  • Dyson warranties complement your statutory rights.
    
    
  • Protection for items not of acceptable quality or durability, even outside the formal warranty period.
    

To successfully claim your warranty with Dyson Australia, follow these simple steps:

1. Contact Dyson Customer Care:
   
   
   • Phone: 1800 239 766 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST).
     
     
   • Live Chat or Messenger available via Dyson’s website.
     
     
2. Provide Proof of Purchase:
   
   
   • Prepare your original receipt, invoice, or order confirmation email.
     
     
   • Registration with Dyson helps but is not mandatory.
     
     
3. Initial Troubleshooting:
   
   
   • Dyson support will guide you through basic troubleshooting over the phone or chat.
     
     
4. Return/Inspection Process:
   
   
   • Dyson may arrange free shipping or instruct you to visit a Dyson Service Centre.
     
     
   • Use provided prepaid shipping labels if sending your device in.
     
     
5. Assessment & Resolution:
   
   
   • Dyson will examine your product, confirm warranty validity, and repair or replace as appropriate.
     
     
   • Repairs performed using genuine Dyson parts.
     
     
6. Final Follow-Up:
   
   
   • Receive your repaired or replacement unit.
     
     
   • Warranty remains valid for the remaining original period.
     

Dyson’s warranty does not cover:

• Accidental Damage & Misuse:
  
  
  • Breakage due to dropping, improper use, neglect, or not following user instructions.
    
    
  • Commercial use of domestic devices or unauthorised repairs.
    
    
• Maintenance & Wear and Tear:
  
  
  • Regular maintenance issues, such as filter cleaning or blockages.
    
    
  • Consumable parts deterioration (filters, batteries, seals) unless defective from manufacturing.
    
    
  • Cosmetic issues such as fading or scratches from normal use.
    
    
• Country & Repair Authorisation:
  
  
  • Warranty applicable only to machines purchased in Australia.
    
    
  • Repairs must be conducted by Dyson or authorised service agents.
    
    
• Warranty Period Limitations:
  
  
  • Warranty strictly limited to stated coverage periods (2 years for most new products).
    
    
  • Replacements or repairs don’t extend original warranty duration, except warranty pauses during repair time.
    

Ensure you have the following documents ready for a smooth warranty claim with Dyson:

• Proof of Purchase:
  
  
  • Receipt, invoice, or order confirmation clearly showing purchase date and product details.
    
    
• Product Details:
  
  
  • Dyson product model number and serial number (located on the rating plate).
    
    
• Photos or Videos (optional but helpful):
  
  
  • Visual evidence of faults can expedite diagnosis, particularly for visible damage.
    
    
• Previous Warranty Correspondence:
  
  
  • Any case numbers or references from prior Dyson customer support communications.
    

Having these documents ready streamlines the warranty process significantly.

Dyson’s warranty processing timeline typically follows these standards:

• Repair via Shipping:
  
  
  • Average turnaround: 2–3 weeks (including shipping).
    
    
  • Dyson usually quotes approximately 14–21 business days from receipt to return.
    
    
• In-Store or Service Centre Repairs:
  
  
  • Often resolved same-day or within 1–2 days if parts are available.
    
    
  • More complex issues might require 5–10 business days.
    
    
• Customer Communication:
  
  
  • Dyson maintains proactive communication via email or phone updates.
    
    
  • Tracking numbers provided for shipped repairs, status updates regularly communicated.
    
    
• Typical Total Resolution Time:
  
  
  • Most claims fully resolved within 1–3 weeks.
    
    
  • Simpler cases (replacement parts dispatched) often handled in a few days.
    
    

Dyson prioritises swift, clear resolutions to keep customer inconvenience minimal.