

Bought something from Dyson that broke too soon?
What does Dyson's warranty cover?
Dyson provides comprehensive warranty coverage, including:
- Standard Guarantee:
- 2-year warranty on all new Dyson machines in Australia.
- 1-year warranty on refurbished Dyson products.
- Up to 5-year warranties on specific items like corded upright vacuums and lighting products.
- 2-year warranty on all new Dyson machines in Australia.
- What's Covered:
- Defects in materials or workmanship under normal domestic use.
- All parts and labor required to repair or replace the faulty machine.
- Free genuine Dyson replacement parts and authorised service.
- Defects in materials or workmanship under normal domestic use.
- Australian Consumer Law (ACL):
- Dyson warranties complement your statutory rights.
- Protection for items not of acceptable quality or durability, even outside the formal warranty period.
- Dyson warranties complement your statutory rights.
How to claim a warranty with Dyson
To successfully claim your warranty with Dyson Australia, follow these simple steps:
- Contact Dyson Customer Care:
- Phone: 1800 239 766 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST).
- Live Chat or Messenger available via Dyson’s website.
- Phone: 1800 239 766 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST).
- Provide Proof of Purchase:
- Prepare your original receipt, invoice, or order confirmation email.
- Registration with Dyson helps but is not mandatory.
- Prepare your original receipt, invoice, or order confirmation email.
- Initial Troubleshooting:
- Dyson support will guide you through basic troubleshooting over the phone or chat.
- Dyson support will guide you through basic troubleshooting over the phone or chat.
- Return/Inspection Process:
- Dyson may arrange free shipping or instruct you to visit a Dyson Service Centre.
- Use provided prepaid shipping labels if sending your device in.
- Dyson may arrange free shipping or instruct you to visit a Dyson Service Centre.
- Assessment & Resolution:
- Dyson will examine your product, confirm warranty validity, and repair or replace as appropriate.
- Repairs performed using genuine Dyson parts.
- Dyson will examine your product, confirm warranty validity, and repair or replace as appropriate.
- Final Follow-Up:
- Receive your repaired or replacement unit.
- Warranty remains valid for the remaining original period.
- Receive your repaired or replacement unit.
Exclusions & limitations - when Dyson's warranty doesn't apply
Dyson’s warranty does not cover:
- Accidental Damage & Misuse:
- Breakage due to dropping, improper use, neglect, or not following user instructions.
- Commercial use of domestic devices or unauthorised repairs.
- Breakage due to dropping, improper use, neglect, or not following user instructions.
- Maintenance & Wear and Tear:
- Regular maintenance issues, such as filter cleaning or blockages.
- Consumable parts deterioration (filters, batteries, seals) unless defective from manufacturing.
- Cosmetic issues such as fading or scratches from normal use.
- Regular maintenance issues, such as filter cleaning or blockages.
- Country & Repair Authorisation:
- Warranty applicable only to machines purchased in Australia.
- Repairs must be conducted by Dyson or authorised service agents.
- Warranty applicable only to machines purchased in Australia.
- Warranty Period Limitations:
- Warranty strictly limited to stated coverage periods (2 years for most new products).
- Replacements or repairs don’t extend original warranty duration, except warranty pauses during repair time.
- Warranty strictly limited to stated coverage periods (2 years for most new products).
Required documentation for Dyson warranty claims
Ensure you have the following documents ready for a smooth warranty claim with Dyson:
- Proof of Purchase:
- Receipt, invoice, or order confirmation clearly showing purchase date and product details.
- Receipt, invoice, or order confirmation clearly showing purchase date and product details.
- Product Details:
- Dyson product model number and serial number (located on the rating plate).
- Dyson product model number and serial number (located on the rating plate).
- Photos or Videos (optional but helpful):
- Visual evidence of faults can expedite diagnosis, particularly for visible damage.
- Visual evidence of faults can expedite diagnosis, particularly for visible damage.
- Previous Warranty Correspondence:
- Any case numbers or references from prior Dyson customer support communications.
- Any case numbers or references from prior Dyson customer support communications.
Having these documents ready streamlines the warranty process significantly.
How long does the warranty claim process take with Dyson?
Dyson’s warranty processing timeline typically follows these standards:
- Repair via Shipping:
- Average turnaround: 2–3 weeks (including shipping).
- Dyson usually quotes approximately 14–21 business days from receipt to return.
- Average turnaround: 2–3 weeks (including shipping).
- In-Store or Service Centre Repairs:
- Often resolved same-day or within 1–2 days if parts are available.
- More complex issues might require 5–10 business days.
- Often resolved same-day or within 1–2 days if parts are available.
- Customer Communication:
- Dyson maintains proactive communication via email or phone updates.
- Tracking numbers provided for shipped repairs, status updates regularly communicated.
- Dyson maintains proactive communication via email or phone updates.
- Typical Total Resolution Time:
- Most claims fully resolved within 1–3 weeks.
- Simpler cases (replacement parts dispatched) often handled in a few days.
- Most claims fully resolved within 1–3 weeks.
Dyson prioritises swift, clear resolutions to keep customer inconvenience minimal.
Dyson cases submitted through Ajust
Recent Dyson customer warranty experiences
Quick Replacement: “When a replacement part was out of stock, Dyson replaced my entire vacuum free of charge. I received a brand-new machine in under two weeks. Exceptional service.”
Extended Delays: “My vacuum was lost by Dyson during a warranty repair. It took two months and repeated follow-ups to receive a replacement unit. While it was resolved eventually, it was frustrating, especially since it used up my original warranty.”

Official Dyson Warranty Policies & Support Links
Access official Dyson warranty resources directly here:
- Dyson Guarantee Terms & Conditions (AU)
Full warranty policy details, coverage, terms, and exclusions. - Dyson Australia Customer Support
Reach Dyson customer care via phone (1800 239 766), live chat, Messenger, or email. - Dyson Service Centres Locator
Find your nearest Dyson Service Centre for walk-in repairs or advice. - Australian Consumer Law Information (ACCC)
Understand your statutory rights alongside Dyson’s warranty policy.
Dyson Warranty FAQs
What does Dyson's standard warranty cover in Australia?
Dyson’s standard warranty in Australia covers defects in materials and workmanship under normal domestic use. This includes free repairs or replacement with genuine Dyson parts, covering all labour and components. It applies for 2 years on new products and 1 year on refurbished ones, with some items like upright vacuums and lighting offering up to 5 years. The coverage complements your rights under Australian Consumer Law, giving you extra protection beyond the formal period if the product is not of acceptable quality.
How do I make a Dyson warranty claim step by step?
To claim a Dyson warranty in Australia, contact Dyson Customer Care and provide proof of purchase. They’ll guide you through troubleshooting, offer prepaid return options, and inspect your machine to verify coverage. If valid, they’ll repair or replace it using genuine parts. The process is streamlined with free support via phone, chat or Messenger. Registration helps but isn’t required-having your receipt and serial number ready makes it faster.
What isn’t covered by Dyson’s warranty?
Dyson’s warranty doesn’t cover accidental damage, misuse, normal wear and tear, or unauthorised repairs. This includes things like cracked parts from dropping, battery degradation, clogged filters from lack of maintenance, or cosmetic issues like fading. The warranty is valid only for Australian purchases and must be serviced by authorised Dyson repairers. It’s also limited to the original duration, even if a product is replaced.
How long does a typical Dyson warranty claim take?
Most Dyson warranty claims are resolved within 1-3 weeks depending on the issue and repair method. Repairs via shipping take around 14–21 business days, while service centre visits can be faster, often same-day if parts are available. Dyson provides tracking updates and stays in touch throughout the process. If your claim is simple, like a parts replacement, it may be completed in just a few days.
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.