Bought something from Hisense that broke too soon?
What does Hisense's warranty cover?
Hisense Australia provides a 3-year standard manufacturer’s warranty on TVs and major appliances (fridges, washing machines, dishwashers, etc.), covering defects in materials and workmanship.
Key warranty terms at a glance:
- 3 Years: TVs, refrigerators, washing machines, and large appliances.
- 11 Years (parts only): Inverter motors in selected washing machines and fridges (beyond the standard 3-year coverage).
- 12 Months: Smaller items and accessories (e.g., remote controls, 3D glasses).
- Repairs or Replacements: Hisense may repair the faulty unit or replace it with a new/refurbished product of equivalent quality.
Warranty benefits apply in addition to your rights under Australian Consumer Law (ACL), which protects you if a product is not of acceptable quality, even outside the stated period.
How to claim a warranty with Hisense
Making a claim is straightforward:
- Gather Documents: Keep your receipt/tax invoice, product serial number, and installation proof (if relevant, e.g., plumbed appliances).
- Contact Customer Care: Call 1800 447 367 (7 days a week) or email service.au@hisense.com with product details, serial number, purchase date, and fault description.
- Receive Job Number: Hisense logs your case and gives you a reference number.
- Provide Proof: You may need to email a copy of your purchase receipt (and installation certificate if applicable).
- Repair or Replacement: An authorised technician may visit your home to assess and repair, or Hisense may arrange a replacement unit.
Tip: Have your model number, serial number, and retailer details ready when calling to speed up verification.
Exclusions & limitations - when Hisense's warranty doesn't apply
The warranty does not cover:
- Misuse, abuse, accidents, liquid damage, neglect, or external events (e.g., power surges, natural disasters).
- Normal wear and tear (scratches, cosmetic damage, worn filters, remote batteries).
- Commercial use (coverage often limited to 12 months if product used in business settings).
- Incorrect installation (e.g., unlicensed plumbing for water-dispensing fridges).
- Unauthorized repairs or modifications.
- Removal/tampering of the product’s serial number (voids warranty).
- Transfer of ownership (warranty is non-transferable).
If an issue arises from excluded causes, Hisense may still offer service, but at your cost.
Required documentation for Hisense warranty claims
To process your warranty smoothly, you’ll need:
- Proof of Purchase: Sales receipt or tax invoice (essential).
- Serial Number: Sticker must be intact and match records.
- Installation Certificate: Required for plumbed appliances (e.g., fridges, dishwashers).
- Description of the Issue: Be ready to explain the fault clearly (photos or videos help).
- Warranty Job Number: Provided by Hisense support for tracking.
Without proof of purchase or valid serial number, Hisense may charge an inspection fee (approx. $125).
How long does the warranty claim process take with Hisense?
- Initial response: Job number issued immediately upon claim lodgement.
- Technician visit: Typically within 3–7 days (metro areas).
- On-site repair: Minor issues may be resolved on the first visit.
- Replacement/parts ordered: 1–2 weeks, longer if parts must be shipped from overseas.
- Full resolution: Often within 1–3 weeks, depending on complexity.
- Refunds: Offered if repair/replacement isn’t feasible.
Note: Hisense does not provide loan units while products are under repair.
Hisense cases submitted through Ajust
My Hisense TV stopped working just weeks after I bought it. Support promised an email, then delayed for days, then sent me a USB fix that didn’t work. I even paid $150 for a technician who said the part was unavailable. It’s been exhausting chasing answers for what should’ve been a simple warranty claim. – Cheryl
When my Hisense fridge broke down in August, I filed a warranty claim right away. The tech said it was fixed, but it failed again the next day. I was told it’d be replaced, yet weeks later I’m still without a fridge. The back-and-forth between Hisense and the retailer has been incredibly frustrating. – Jennifer
I noticed the plastic holders on my Hisense fridge door starting to crack. It’s disappointing for something under warranty and barely used. I expected better durability from the brand and a straightforward fix, not another round of customer service calls. – Ash
Recent Hisense customer warranty experiences
Fast resolutions: Some customers report same-day fixes or goodwill replacements, even slightly outside warranty.
Positive support: Many highlight helpful reps and quick fridge/TV resolutions.
Denied claims: Issues sometimes blamed on “user damage” (e.g., cracked TV screens, water damage), leading to disputes.
Official Hisense Warranty Policies & Support Links
- Hisense Australia Warranty Policy – Full terms and conditions.
- Hisense Customer Care – Call 1800 447 367 or email service.au@hisense.com.
- Warranty Claims Procedure – Step-by-step claim guidance in product manuals.
- Australian Consumer Law – Consumer Guarantees – Your legal rights under ACL.
Hisense Warranty FAQs
What does the Hisense Australia warranty include for TVs and appliances?
Hisense offers a 3-year manufacturer’s warranty covering defects in materials and workmanship for TVs, fridges, and large appliances. Certain inverter motors receive up to 11 years of parts-only coverage, while small accessories are covered for 12 months. This warranty ensures repair or replacement of faulty items, complementing your Australian Consumer Law rights for fair and reliable product performance.
How can I make a warranty claim with Hisense Australia?
To claim under warranty, contact Hisense Customer Care at 1800 447 367 or service.au@hisense.com. Provide your receipt, serial number, and fault details. You’ll receive a job number and may be asked for proof of purchase before repair or replacement is arranged. Having your model number and retailer details ready speeds up verification and service.
What situations void or limit a Hisense warranty?
Hisense’s warranty excludes damage from misuse, neglect, accidents, incorrect installation, or unauthorized repairs. Normal wear and tear, commercial use, or tampering with the serial number also void coverage. If your issue stems from these exclusions, Hisense may still offer paid service. Always follow installation instructions and keep proof of purchase to stay eligible.
How long does it take to resolve a Hisense warranty claim?
Most Hisense warranty claims are resolved within 1–3 weeks. You’ll receive a job number immediately, with technician visits usually scheduled within 3–7 days. Minor issues may be fixed on the first visit, while replacements or parts orders can take 1–2 weeks. Hisense does not offer loan products during repair, so plan accordingly for any downtime.
If you don’t act now, you might lose your rights.
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