Bought something from

Hisense

that broke too soon?

Hisense Australia provides a 3-year standard manufacturer’s warranty on TVs and major appliances (fridges, washing machines, dishwashers, etc.), covering defects in materials and workmanship.

Key warranty terms at a glance:

• 3 Years: TVs, refrigerators, washing machines, and large appliances.
  
  
• 11 Years (parts only): Inverter motors in selected washing machines and fridges (beyond the standard 3-year coverage).
  
  
• 12 Months: Smaller items and accessories (e.g., remote controls, 3D glasses).
  
  
• Repairs or Replacements: Hisense may repair the faulty unit or replace it with a new/refurbished product of equivalent quality.
  
  

Warranty benefits apply in addition to your rights under Australian Consumer Law (ACL), which protects you if a product is not of acceptable quality, even outside the stated period.

Making a claim is straightforward:

1. Gather Documents: Keep your receipt/tax invoice, product serial number, and installation proof (if relevant, e.g., plumbed appliances).
   
   
2. Contact Customer Care: Call 1800 447 367 (7 days a week) or email service.au@hisense.com with product details, serial number, purchase date, and fault description.
   
   
3. Receive Job Number: Hisense logs your case and gives you a reference number.
   
   
4. Provide Proof: You may need to email a copy of your purchase receipt (and installation certificate if applicable).
   
   
5. Repair or Replacement: An authorised technician may visit your home to assess and repair, or Hisense may arrange a replacement unit.
   
   

Tip: Have your model number, serial number, and retailer details ready when calling to speed up verification.

The warranty does not cover:

• Misuse, abuse, accidents, liquid damage, neglect, or external events (e.g., power surges, natural disasters).
  
  
• Normal wear and tear (scratches, cosmetic damage, worn filters, remote batteries).
  
  
• Commercial use (coverage often limited to 12 months if product used in business settings).
  
  
• Incorrect installation (e.g., unlicensed plumbing for water-dispensing fridges).
  
  
• Unauthorized repairs or modifications.
  
  
• Removal/tampering of the product’s serial number (voids warranty).
  
  
• Transfer of ownership (warranty is non-transferable).
  

If an issue arises from excluded causes, Hisense may still offer service, but at your cost.

To process your warranty smoothly, you’ll need:

• Proof of Purchase: Sales receipt or tax invoice (essential).
  
  
• Serial Number: Sticker must be intact and match records.
  
  
• Installation Certificate: Required for plumbed appliances (e.g., fridges, dishwashers).
  
  
• Description of the Issue: Be ready to explain the fault clearly (photos or videos help).
  
  
• Warranty Job Number: Provided by Hisense support for tracking.
  

Without proof of purchase or valid serial number, Hisense may charge an inspection fee (approx. $125).

• Initial response: Job number issued immediately upon claim lodgement.
  
  
• Technician visit: Typically within 3–7 days (metro areas).
  
  
• On-site repair: Minor issues may be resolved on the first visit.
  
  
• Replacement/parts ordered: 1–2 weeks, longer if parts must be shipped from overseas.
  
  
• Full resolution: Often within 1–3 weeks, depending on complexity.
  
  
• Refunds: Offered if repair/replacement isn’t feasible.
  

Note: Hisense does not provide loan units while products are under repair.