JB Hi-Fi covers almost every product it sells, whether you buy in-store or online, with warranties that align closely with Australian Consumer Law (ACL). That means every product is guaranteed to be free from defects and fit for purpose for a reasonable lifespan.

Most electronics come with at least a 12-month manufacturer warranty, but JB Hi-Fi’s own Minimum Voluntary Warranty Policy goes further. For instance, premium laptops or high-end TVs may be supported for 2 years or more, depending on their price and expected longevity - even beyond what the manufacturer states.

Warranties apply to manufacturing faults and failures that occur under normal consumer use. Whether it’s a phone, TV, fridge, laptop, or appliance, JB will arrange a repair, replacement, or refund if the product doesn’t perform as it should.

Note: Warranty coverage only applies to products sold directly by JB Hi-Fi. Purchases through third-party Marketplace sellers fall under the seller’s own policy, though ACL still protects you in those cases too.

JB Hi-Fi offers three ways to claim a warranty:

1. Contact the Manufacturer Directly
   JB encourages contacting the brand’s customer support. Many major brands (e.g. Apple, Samsung, Sony) resolve faults quickly via their own service teams. You’ll find a Manufacturer Contact List on JB’s website.
   
   
2. Visit a JB Hi-Fi Store
   Bring the faulty product and your receipt to any JB store. Staff will assess the issue and offer a solution (repair, refund, or replacement) on the spot or after a short inspection.
   
   
3. Request an In-Home Assessment (For Large Items)
   For appliances or large TVs, JB can arrange an in-home technician visit or pick-up for repair or replacement.
   
   
4. Submit Online Support Request
   Use JB Hi-Fi’s “Submit a faulty goods request” form to start the process online. A support rep will guide you through the next steps.
   
   

Regardless of the method, have your proof of purchase ready. JB’s team will verify the issue and offer a resolution - typically a repair first, and if that’s not viable, a replacement or refund.

JB Hi-Fi’s warranty doesn’t cover everything. Common exclusions include:

• Accidental damage (e.g. drops, water exposure)
  
  
• Misuse or neglect
  
  
• Commercial use when the product is sold for home use
  
  
• Consumables (e.g. batteries, filters, printer ink)
  
  
• Third-party software issues, viruses, or operating system errors
  
  
• Unauthorized repairs or modifications
  
  
• Digital service cards or codes – issues must go through the provider
  
  

Warranty claims must be based on faults that occur under normal usage conditions. If the item has been misused, modified, or physically damaged, JB Hi-Fi can decline to offer a remedy.

JB Hi-Fi also reminds customers that “reasonable use” timelines apply, not strict expiration dates. So even after the manufacturer warranty ends, ACL may still entitle you to a remedy.

Be prepared with the following:

• Proof of purchase: receipt, tax invoice, or order confirmation (digital or printed)
  
  
• Product details: model and serial number (or IMEI for phones)
  
  
• Photos or videos: If applicable, show visible defects or issues
  
  
• Description of the issue: what’s wrong, when it started, and what you’ve tried
  
  
• Contact info: email and phone number for updates
  
  

If you’re submitting online, attach your receipt and upload any images requested. JB Hi-Fi staff will handle forms internally and guide you through any extra steps.

Tip: If the item was a gift, bring the gift-giver’s receipt or have them assist with the claim.

Here’s what to expect:

• In-store swaps: Obvious faults may be resolved same day with a replacement or refund.
  
  
• Repairs via manufacturer: Usually take 2–6 weeks, depending on complexity and parts availability.
  
  
• In-home service: For large items, technician visits are typically scheduled within a week.
  
  
• Extended warranty plans (Extra Care): Offer 10-day repair guarantees, after which JB provides a replacement.
  
  

JB Hi-Fi aims to resolve issues quickly, but manufacturer repairs can take time. If a repair takes too long, ACL allows you to request a replacement or refund. Keep communication open, and don’t hesitate to escalate if your wait becomes unreasonable.