What's covered under

Rebel Sport

's warranty?

Claiming a warranty or reporting a faulty product to Rebel Sport is quick and convenient.

Step 1: Notify Rebel of the fault‍

As soon as you notice a problem:

• In-store: Bring the item and proof of purchase to your nearest Rebel store. The team can assess it immediately and, in many cases, issue a refund or exchange on the spot.
  
  
• Online or phone: Contact Customer Care via:
  
  
  • Email: customercare@rebelsport.com.au
    
    
  • Phone: 1300 654 502
    
    
  • Online: Use the Contact Us form or Live Chat on the website.
    

Explain the issue clearly (e.g., “The treadmill display stopped working after two weeks”) and attach photos if possible.

Step 2: Provide proof and product details‍

Have these ready:

• Proof of purchase (receipt, order number, or email confirmation).
  
  
• Product name or model.
  
  
• Description of the issue and when it started.
  
  
• Photos or videos showing the defect (especially for online claims).
  
  

If you’re a Rebel Active member, your purchase may already be recorded under your account, no physical receipt needed.

Step 3: Follow Rebel’s instructions for assessment‍

Depending on the product, Rebel will advise next steps:

• For small or medium items, you may be directed to use their free online returns portal to ship the item back.
  
  
• For large or bulky items (like treadmills or gym equipment), Rebel may arrange a technician visit, pickup, or direct contact with a service partner.
  
  

Step 4: Resolution — repair, replacement, or refund‍

Once the fault is confirmed:

• Minor defects may be repaired at no cost (Rebel works with authorised service agents).
  
  
• Major faults qualify for your choice of a replacement or refund.

Rebel’s policy ensures fair treatment. They’ll act quickly to resolve your claim once verification is complete.

Step 5: Track and follow up‍

You’ll be kept updated via email or phone. If you haven’t heard back within a week or two, contact Customer Care with your case or order number to request an update.

💡 Pro Tip: For a quick resolution, make sure your claim is clear, backed with photos, and submitted as soon as the fault appears.

Rebel’s warranty covers product defects, but not every issue qualifies. The following situations fall outside warranty coverage:

• Misuse or accidental damage: Items damaged by misuse, poor care, or accidents (e.g., dropping a smartwatch, or pets chewing shoes) aren’t covered.
  
  
• Normal wear and tear: Gradual deterioration from regular use isn’t a defect. For example, worn-down soles or faded apparel after long use is expected.
  
  
• Expired warranty period: Manufacturer warranties usually last 12 months. Claims made beyond that time may not be accepted unless consumer law deems the product lifespan unreasonable.
  
  
• No proof of purchase: Without a receipt or membership record, Rebel cannot process a claim.
  
  
• Cosmetic or subjective issues: Aesthetic flaws or personal dissatisfaction (e.g., colour tone, brightness of a screen) don’t qualify as faults.
  
  
• Goods not bought from Rebel: Only products purchased directly from Rebel stores or their website are eligible.
  

Tip: If your product failed outside its warranty but well before a reasonable lifespan, you may still have rights under Australian Consumer Law. Politely referencing this when making your case can help ensure a fair outcome.

To make your Rebel warranty claim smooth and stress-free, prepare the following:

• Proof of purchase: Receipt, e-receipt, order confirmation, or bank statement.
  
  
• Rebel Active membership: Members have e-receipts automatically saved for up to 5 years (no paper receipt needed).
  
  
• Product details: Brand, model, size, serial number (if applicable).
  
  
• Description of defect: Clear explanation of the fault, when it appeared, and how it affects the product’s function.
  
  
• Visual evidence: Photos or videos of the fault (particularly important for online claims).
  
  
• Warranty cards: Some electronics or fitness items may come with a manufacturer’s warranty card. Keep this handy for reference.
  

Rebel won’t process claims without proof of purchase, so ensure you can verify the transaction. For members, simply provide your registered phone number or email and staff can retrieve your purchase record instantly.

The time to resolve a warranty claim with Rebel depends on the product and the fault:

Fast-track resolution (1–3 days):

• For small, straightforward items (like apparel or shoes) with clear faults, in-store exchanges or refunds can happen on the spot.
  
  
• For online claims with photo proof, approvals can happen within 24–48 hours.
  

Assessment period (1–2 weeks):

• If the product needs inspection or manufacturer evaluation, expect about 1–2 weeks.
  
  
• Shipping time (for returns) adds a few days, depending on your location.
  

Repairs or large equipment claims (2–4 weeks):

• When repairs or replacement parts are required, it may take up to a month to complete. Rebel’s service partners handle these efficiently, and you’ll be updated along the way.
  

Most customers see full resolution (replacement, refund, or repair) within 1–3 weeks of lodging a claim.

If your claim takes longer than expected, contact Customer Care with your case number. Rebel’s support team can check progress and expedite when possible.