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Edited by:

Ajust Content Team

Last updated:

October 9, 2025

Can you get a refund from
Repco
? Check eligibility first

Change of Mind:
- 30-day refund/exchange window.
- Product must be unused, in original packaging, and in saleable condition.
- Proof of purchase required (receipt, tax invoice, order confirmation).
- No receipt? You may be offered an exchange or store credit instead.
Exclusions:
- Special orders (custom/non-stock items).
- Modified/used items against manufacturer’s instructions.
Faulty or Not as Described:
- Covered by Australian Consumer Law.
- Major failures = refund or replacement.
- Minor issues = repair, replacement, or partial remedy.

In-Store Returns
- Take the item + proof of purchase to any Repco store.
- Staff will check condition and process a refund or exchange.
- Refunds are processed to your original payment method (card, cash, PayPal, Afterpay, etc.).
Online Orders
- Cancel before dispatch by calling your store or Repco’s support.
- Refund issued to the same payment method (card or PayPal).
- Click & Collect orders can be cancelled anytime before pickup.
Faulty Items
- Take item in-store for inspection.
- May be sent to manufacturer for assessment.
- If deemed faulty: choose refund, repair, or replacement.
Exchanges
- In-store, you can swap for a different item.
- Pay the difference if higher, refunded the balance if lower.

In-store refunds:
- Processed instantly.
- Cash refunds: same day.
- Card refunds: 1–5 business days to appear in your bank.
Online refunds:
- Cancelled orders are refunded immediately.
- Time to appear in account = 3–5 business days.
Delays:
- Occasionally refunds take longer (some reviews mention >1 week).
- If >10 business days, contact Repco support or ask for store manager follow-up.

Original payment method – fastest and default.
Cash refund – if you paid with cash in-store.
Gift card/credit – may be issued if no receipt is provided.
Exchange – swap item directly in-store.
Afterpay/BNPL refunds – processed via platform. A refund is applied to your payment plan (paid installments returned, future ones cancelled).

No proof of purchase → usually only exchange/store credit offered.
Returns after 30 days → declined unless faulty.
Used/damaged items → not refundable unless manufacturer fault.
Special orders/electrical parts → excluded from change-of-mind returns.
Online order returns → some customers find being asked to return in-store inconvenient.
Refund delays → rare but reported. Follow up with receipts and contact support.
Staff miscommunication → if refused unfairly, escalate politely to manager or head office.

Positive: A wrong part was refunded + the correct replacement was offered at discount. The customer praised staff for going “above and beyond.”

Frustration: A refund was promised “next day” but delayed for over a week, with ignored follow-ups.

Repco vs Supercheap Auto:
- Repco offers 30 days, Supercheap 28 days.
- Both exclude custom/electrical items.
- Supercheap adds perks for club members, but Repco gives slightly more time.
Repco vs Autobarn:
- Autobarn = 14 days only for change-of-mind returns.
- Repco’s 30 days is far more customer-friendly.
Repco vs Bunnings:
- Bunnings is more generous with open-ended returns, but they don’t specialise in car parts.
- For auto retailers, Repco’s 30-day policy is among the most lenient.