Still waiting on a Repco refund?
Can you get a refund from Repco? Check eligibility first
- Change of Mind:
- 30-day refund/exchange window.
- Product must be unused, in original packaging, and in saleable condition.
- Proof of purchase required (receipt, tax invoice, order confirmation).
- No receipt? You may be offered an exchange or store credit instead.
- 30-day refund/exchange window.
- Exclusions:
- Special orders (custom/non-stock items).
- Modified/used items against manufacturer’s instructions.
- Special orders (custom/non-stock items).
- Faulty or Not as Described:
- Covered by Australian Consumer Law.
- Major failures = refund or replacement.
- Minor issues = repair, replacement, or partial remedy.
- Covered by Australian Consumer Law.
How to get a refund from Repco
- In-Store Returns
- Take the item + proof of purchase to any Repco store.
- Staff will check condition and process a refund or exchange.
- Refunds are processed to your original payment method (card, cash, PayPal, Afterpay, etc.).
- Take the item + proof of purchase to any Repco store.
- Online Orders
- Cancel before dispatch by calling your store or Repco’s support.
- Refund issued to the same payment method (card or PayPal).
- Click & Collect orders can be cancelled anytime before pickup.
- Cancel before dispatch by calling your store or Repco’s support.
- Faulty Items
- Take item in-store for inspection.
- May be sent to manufacturer for assessment.
- If deemed faulty: choose refund, repair, or replacement.
- Take item in-store for inspection.
- Exchanges
- In-store, you can swap for a different item.
- Pay the difference if higher, refunded the balance if lower.
- In-store, you can swap for a different item.
Repco’s refund timeframe - how long it takes
- In-store refunds:
- Processed instantly.
- Cash refunds: same day.
- Card refunds: 1–5 business days to appear in your bank.
- Processed instantly.
- Online refunds:
- Cancelled orders are refunded immediately.
- Time to appear in account = 3–5 business days.
- Cancelled orders are refunded immediately.
- Delays:
- Occasionally refunds take longer (some reviews mention >1 week).
- If >10 business days, contact Repco support or ask for store manager follow-up.
- Occasionally refunds take longer (some reviews mention >1 week).
Repco’s refund methods - how you'll get your money back
- Original payment method – fastest and default.
- Cash refund – if you paid with cash in-store.
- Gift card/credit – may be issued if no receipt is provided.
- Exchange – swap item directly in-store.
- Afterpay/BNPL refunds – processed via platform. A refund is applied to your payment plan (paid installments returned, future ones cancelled).
Common refund issues with Repco
- No proof of purchase → usually only exchange/store credit offered.
- Returns after 30 days → declined unless faulty.
- Used/damaged items → not refundable unless manufacturer fault.
- Special orders/electrical parts → excluded from change-of-mind returns.
- Online order returns → some customers find being asked to return in-store inconvenient.
- Refund delays → rare but reported. Follow up with receipts and contact support.
- Staff miscommunication → if refused unfairly, escalate politely to manager or head office.
Repco cases submitted through Ajust
I asked Repco for a refund on 20 December after being told it would be processed electronically within five days. Weeks passed and nothing arrived. I kept getting bounced between Repco and my bank, with no one taking ownership. It was exhausting chasing my own money and left me feeling completely stuck and ignored. - Taylor
I bought a knock sensor from Repco that turned out to be faulty and caused extra time and cost just to diagnose the issue. It was a critical part, so when it failed, everything stopped. I asked for a full refund because the product simply didn’t work, and I shouldn’t be out of pocket for a defective item. - Peter
We were told our alternator refund had been processed, but after nearly a week there was still no sign of the money. There was no update or clear explanation, just silence. It’s frustrating when you’re told a refund is done, but you’re left waiting and wondering if it will actually arrive. - Claire
Customer experiences with Repco refund cases
Positive: A wrong part was refunded + the correct replacement was offered at discount. The customer praised staff for going “above and beyond.”
Frustration: A refund was promised “next day” but delayed for over a week, with ignored follow-ups.
How Repco Refund Policy Compares to Competitors
- Repco vs Supercheap Auto:
- Repco offers 30 days, Supercheap 28 days.
- Both exclude custom/electrical items.
- Supercheap adds perks for club members, but Repco gives slightly more time.
- Repco offers 30 days, Supercheap 28 days.
- Repco vs Autobarn:
- Autobarn = 14 days only for change-of-mind returns.
- Repco’s 30 days is far more customer-friendly.
- Autobarn = 14 days only for change-of-mind returns.
- Repco vs Bunnings:
- Bunnings is more generous with open-ended returns, but they don’t specialise in car parts.
- For auto retailers, Repco’s 30-day policy is among the most lenient.
- Bunnings is more generous with open-ended returns, but they don’t specialise in car parts.
Official Repco Refund Resources & Links
Repco Refund FAQs
Can you get a refund from Repco if you change your mind?
Yes, Repco offers a 30-day change-of-mind refund or exchange on most items. The product must be unused, in original packaging, and in saleable condition. You’ll also need proof of purchase like a receipt or order confirmation. If you don’t have a receipt, Repco may still offer an exchange or store credit at their discretion. Special orders and used or modified items are usually excluded.
What are my rights if a Repco product is faulty or not as described?
Faulty or misdescribed Repco products are covered by Australian Consumer Law, regardless of age or receipt. If the issue is a major failure, you’re entitled to a refund or replacement. For minor faults, Repco can offer a repair, replacement, or partial refund. The item may need to be inspected in-store or assessed by the manufacturer before a final outcome is confirmed.
How long does a Repco refund take to process?
In-store refunds are processed immediately, with cash refunds given the same day. Card refunds usually appear in your bank within one to five business days. Online order refunds typically show within three to five business days after cancellation or approval. Delays are uncommon, but if it’s been more than ten business days, it’s reasonable to follow up with Repco support or a store manager.
What should I do if Repco refuses or delays my refund?
If a Repco refund is refused or delayed, first confirm you meet the return conditions and have proof of purchase. Politely ask for a manager review if the decision feels incorrect. For faulty items, reference your rights under Australian Consumer Law. If the issue still isn’t resolved, escalating through Repco Customer Care can help ensure your case is properly reviewed and responded to.
You deserve your money back, don’t let it slip away.
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