Had an issue with Repco? Get a real response.
Repco is an Australian retailer selling automobile parts and accessories, with a large array of stores across the country. Calling, emailing, or visiting a Repco store in person are all quick and easy ways to lodge a complaint.
Customers will typically go to Repco with complaints about faulty or wrong parts, order delays, pricing errors, stock queries, or issues with staff behaviour. Repco is typically very responsive to complaints, with an initial response expected within 24 hours, or instantly via phone or in-store. There is also a feedback form available on Repco's website for less urgent complaints. Most issues can be resolved on the spot or within a matter of days.
When submitting a complaint, be sure to have your receipt or proof or purchase handy, and clearly outline what you hope the fix will be. Adding extra details like images, or physically bringing a faulty item into the store (where possible) can all speed up the process.
If your complaint is going nowhere, you can always request escalation to a manager or head office. Otherwise the ACCC and State/Territory Fair Trading bodies have your back, offering advice or support for breaches of consumer law.
How to submit a complaint with Repco
To lodge a complaint with Repco:
- Phone: Call 1300 725 463 (7 days a week) for immediate assistance.
- Email: Send details (order number, receipt, issue) to online@repco.com.au. The typical response time is within 24 hours.
- Online Form: Use the “Feedback” tab or Contact Us page on Repco’s website.
- In-Store: Visit your local Repco store and speak to staff or a manager. Bring your proof of purchase for returns/exchanges (30-day window for change-of-mind).
Tip: Clearly explain what went wrong and what resolution you’d like (refund, replacement, etc).
- Complaints are handled by Repco’s customer care team or staff at the relevant store.
- Expect a reply within 1 business day (for emails). Phone complaints are addressed while on the line.
- Simple issues (refunds, part exchanges) are often solved on the spot. Complex cases (faulty parts, manufacturer issues) may be escalated to a supervisor or case manager.
- Repco aligns with Australian Consumer Law. If a product fails, you’re entitled to a refund or replacement.
- If a staff can’t help, you can ask for a supervisor or head office support to step in.
Common complaints against Repco
Based on customer reviews, the most frequent issues at Repco are:
- In-store service problems – rude/unhelpful staff, difficulty getting assistance.
- Wrong or faulty parts – incorrect fit or defective products.
- Order & delivery delays – Click & Collect not ready on time, late online deliveries.
- Refund disputes – delays in processing or hesitancy from staff.
- Pricing & stock errors – charged more than advertised, stock showing available online but missing in-store.
Repco complaints submitted through Ajust
I went into a Repco store expecting help, but instead I was met with rudeness and was told to leave when I raised concerns about the service. It was upsetting and completely unexpected, especially as a loyal customer. Rather than feeling heard, I felt dismissed and unwelcome. - John
I was sent to another Repco store for a warranty battery replacement and immediately ran into problems. One staff member was dismissive and rude and refused to help. They acted like I was a burden, even though the store wasn’t busy. Thankfully another staff member stepped in and helped, but the inconsistency and attitude left me frustrated. - Gursharan
I visited my local Repco to view a toolbox advertised in their catalogue, but the staff refused to unpack one so I could see it. When I questioned this, I was told that’s just how it is. As a long-time customer, the lack of effort and care was disappointing, especially when a competitor next door was more than willing to help. - John
I called Repco to follow up on a part I’d ordered and was spoken to rudely by their staff. The staff member showed no interest in helping or understanding the issue, which only added to the delay. It was frustrating to be treated that way when I was simply trying to get clarity on an order I needed. - Danielle
How other consumers Repco complaints got resolved
Missing receipt refund: A customer was refused a refund in-store due to no receipt. After escalating to head office, Repco emailed the invoice copy, enabling a refund.
Wrong brake pads: Parts didn’t fit despite being listed as compatible. The store initially resisted providing a refund, but the customer invoked their consumer rights and got their money back.
Damaged tools delivered: An item arrived broken and taped up. The customer received a refund after reporting the issue.
If frontline support doesn’t fix your issue:
- Ask for the Store Manager. Managers can approve refunds, replacements, or goodwill gestures.
- Escalate to Head Office. Call 1300 725 463 or email online@repco.com.au, requesting escalation to a supervisor.
- Corporate Office: As part of GPC Asia Pacific, Repco’s corporate team can handle high-level complaints.
- Written escalation: Submitting a formal complaint email creates a documented case that usually gets dedicated attention.
If Repco doesn’t resolve your issue:
- State Consumer Protection Agency (Fair Trading / Consumer Affairs): Free mediation and advice.
- ACCC (Australian Competition & Consumer Commission): Report systemic issues or breaches of consumer law. Call 1300 302 502 or use their online complaint form.
- Small Claims Tribunal (NCAT, VCAT, etc.): Low-cost tribunal process to order refunds, replacements, or compensation.
- Repco Contact Us Page – phone & email options
- Phone: 1300 725 463
- Email: online@repco.com.au
- Online Feedback Form – submit complaints online
- Repco Store Locator – find local stores
- Repco Returns Policy – refunds, exchanges, faulty products
- ACCC – If a Business Won’t Fix a Problem – escalation guidance
Repco Complaints FAQs
How do I submit a complaint to Repco and which option works fastest?
You can submit a Repco complaint by phone, email, online form, or in-store, with phone support usually resolving issues the fastest. Calling 1300 725 463 gives you access to immediate assistance, while email and online forms give you a written record. For returns or exchanges, visiting a store with your proof of purchase is often the quickest option.
What should I include in my Repco complaint to avoid delays?
Include your order number, receipt, product details, and the outcome you want to speed up a Repco complaint. Clear information helps staff assess refunds, replacements, or repairs without back-and-forth. Explaining what went wrong and stating your preferred resolution sets expectations early. This approach reduces delays and increases the chance your issue is resolved on first contact.
How long does Repco take to respond after a complaint is lodged?
Repco usually acknowledges email complaints within one business day, while phone complaints are handled immediately. Simple issues like refunds or exchanges may be resolved on the spot. More complex cases involving faulty parts or suppliers can take longer and may be escalated to a supervisor or case manager. Response times depend on issue complexity and supporting evidence provided.
What can I do if Repco refuses a refund or doesn’t resolve my complaint?
If Repco doesn’t fix your complaint, ask for a store manager or escalate to head office for review. Repco complies with Australian Consumer Law, which protects your right to a refund or replacement for faulty products. If internal escalation fails, you can contact Fair Trading, the ACCC, or a small claims tribunal. Mentioning external escalation often encourages a faster resolution from Repco.
You’ve done your part, now it’s time to hold Repco accountable.
Take the final step and submit a complaint that gets seen and responded to.