Had an issue with Repco? Get a real response.
How to submit a complaint with Repco
To lodge a complaint with Repco:
- Phone: Call 1300 725 463 (7 days a week) for immediate help.
- Email: Send details (order number, receipt, issue) to online@repco.com.au. Typical response within 24 hours.
- Online Form: Use the “Feedback” tab or Contact Us page on Repco’s website.
- In-Store: Visit your local Repco store and speak to staff or a manager. Bring proof of purchase for returns/exchanges (30-day window for change-of-mind).
💡 Tip: Clearly explain what went wrong and what resolution you’d like (refund, replacement, apology). This increases your chance of a quick outcome.
- Complaints are handled by Repco’s Customer Care team or referred to the relevant store.
- Acknowledgment: Expect a reply within 1 business day (emails). Phone complaints are addressed immediately.
- Resolution speed: Simple issues (refunds, part exchanges) are often solved on the spot. Complex cases (faulty parts, manufacturer issues) may be escalated to a supervisor or case manager.
- Repco aligns with Australian Consumer Law. If a product fails, you’re entitled to a refund or replacement.
- If a frontline staffer can’t help, you can ask for a supervisor or head office support to step in.
Common complaints against Repco
Based on customer reviews, the most frequent issues are:
- In-store service problems – rude/unhelpful staff, difficulty getting assistance.
- Wrong or faulty parts – incorrect fit or defective products.
- Order & delivery delays – Click & Collect not ready on time, late online deliveries.
- Refund disputes – delays in processing or resistance from staff.
- Pricing & stock errors – charged more than advertised, stock showing available online but missing in-store.
Repco complaints submitted through Ajust
I went into a Repco store expecting basic help, but instead I was met with rudeness and told to leave when I raised concerns about the service. It was upsetting and completely unexpected, especially as a loyal customer. Rather than feeling heard, I felt dismissed and unwelcome. All I wanted was some respect and a simple acknowledgment that the way I was treated wasn’t okay. - John
I was sent to another Repco store for a warranty battery replacement and immediately ran into resistance. One staff member was dismissive and rude, refused to help, and acted like I was a burden, even though the store wasn’t busy. Thankfully another staff member stepped in and helped, but the inconsistency and attitude left me frustrated and disappointed. - Gursharan
I visited my local Repco to view a toolbox advertised in their catalogue, but the staff refused to unpack one so I could see it. When I questioned this, I was told that’s just how it is. As a long-time customer, the lack of effort and care was disappointing, especially when a competitor next door was more than willing to help. - John
I called Repco to follow up on a part I’d ordered and was spoken to rudely, interrupted repeatedly, and eventually hung up on. The staff member showed no interest in helping or understanding the issue, which only added to the delay and stress. It was frustrating to be treated that way when I was simply trying to get clarity on an order I needed. - Danielle
How other consumers Repco complaints got resolved
Missing receipt refund: A customer was refused a refund in-store due to no receipt. After escalating to head office, Repco emailed the invoice copy, enabling a refund.
Wrong brake pads: Parts didn’t fit despite being listed as compatible. Store initially resisted providing a refund, but the customer invoked consumer rights and got their money back.
Damaged tools delivered: An item arrived broken and taped up. The customer received a refund after reporting the issue.
If frontline support doesn’t fix your issue:
- Ask for the Store Manager. Managers can approve refunds, replacements, or goodwill gestures.
- Escalate to Head Office. Call 1300 725 463 or email online@repco.com.au, requesting escalation to a supervisor.
- Corporate Office: As part of GPC Asia Pacific, Repco’s corporate team can handle high-level complaints.
- Written escalation: Submitting a formal complaint email creates a documented case that usually gets dedicated attention.
If Repco doesn’t resolve your issue:
- State Consumer Protection Agency (Fair Trading / Consumer Affairs): Free mediation and advice.
- ACCC (Australian Competition & Consumer Commission): Report systemic issues or breaches of consumer law. Call 1300 302 502 or use their online complaint form.
- Small Claims Tribunal (NCAT, VCAT, etc.): Low-cost tribunal process to order refunds, replacements, or compensation.
💡 Mentioning your intent to contact Fair Trading or ACCC often speeds up Repco’s internal resolution.
- Repco Contact Us Page – phone & email options
- Phone: 1300 725 463
- Email: online@repco.com.au
- Online Feedback Form – submit complaints online
- Repco Store Locator – find local stores
- Repco Returns Policy – refunds, exchanges, faulty products
- ACCC – If a Business Won’t Fix a Problem – escalation guidance
Repco Complaints FAQs
How do I submit a complaint to Repco and which option works fastest?
You can submit a Repco complaint by phone, email, online form, or in-store, with phone support usually resolving issues fastest. Calling 1300 725 463 gives immediate assistance, while email and online forms create a written record. For returns or exchanges, visiting a store with proof of purchase is often quickest. Choosing the right channel depends on urgency and whether you want instant action or documented follow-up.
What should I include in my Repco complaint to avoid delays?
Include your order number, receipt, product details, and the outcome you want to speed up a Repco complaint. Clear information helps staff assess refunds, replacements, or repairs without back-and-forth. Explaining what went wrong and stating your preferred resolution sets expectations early. This approach reduces delays and increases the chance your issue is resolved on first contact.
How long does Repco take to respond after a complaint is lodged?
Repco usually acknowledges email complaints within one business day, while phone complaints are handled immediately. Simple issues like refunds or exchanges may be resolved on the spot. More complex cases involving faulty parts or suppliers can take longer and may be escalated to a supervisor or case manager. Response times depend on issue complexity and supporting evidence provided.
What can I do if Repco refuses a refund or doesn’t resolve my complaint?
If Repco doesn’t resolve your complaint, ask for a store manager or escalate to head office for review. Repco follows Australian Consumer Law, which protects your right to a refund or replacement for faulty products. If internal escalation fails, you can contact Fair Trading, the ACCC, or a small claims tribunal. Mentioning external escalation often encourages faster internal resolution.
You’ve done your part, now it’s time to hold Repco accountable.
Take the final step and submit a complaint that gets seen and responded to.