Had an issue with Repco? Get a real response.
How to submit a complaint with Repco
To lodge a complaint with Repco:
- Phone: Call 1300 725 463 (7 days a week) for immediate help.
- Email: Send details (order number, receipt, issue) to online@repco.com.au. Typical response within 24 hours.
- Online Form: Use the “Feedback” tab or Contact Us page on Repco’s website.
- In-Store: Visit your local Repco store and speak to staff or a manager. Bring proof of purchase for returns/exchanges (30-day window for change-of-mind).
💡 Tip: Clearly explain what went wrong and what resolution you’d like (refund, replacement, apology). This increases your chance of a quick outcome.
- Complaints are handled by Repco’s Customer Care team or referred to the relevant store.
- Acknowledgment: Expect a reply within 1 business day (emails). Phone complaints are addressed immediately.
- Resolution speed: Simple issues (refunds, part exchanges) are often solved on the spot. Complex cases (faulty parts, manufacturer issues) may be escalated to a supervisor or case manager.
- Repco aligns with Australian Consumer Law. If a product fails, you’re entitled to a refund or replacement.
- If a frontline staffer can’t help, you can ask for a supervisor or head office support to step in.
Common complaints against Repco
Based on customer reviews, the most frequent issues are:
- In-store service problems – rude/unhelpful staff, difficulty getting assistance.
- Wrong or faulty parts – incorrect fit or defective products.
- Order & delivery delays – Click & Collect not ready on time, late online deliveries.
- Refund disputes – delays in processing or resistance from staff.
- Pricing & stock errors – charged more than advertised, stock showing available online but missing in-store.
Complaints submitted through Ajust
How other consumers Repco complaints got resolved
Missing receipt refund: A customer was refused a refund in-store due to no receipt. After escalating to head office, Repco emailed the invoice copy, enabling a refund.
Wrong brake pads: Parts didn’t fit despite being listed as compatible. Store initially resisted providing a refund, but the customer invoked consumer rights and got their money back.
Damaged tools delivered: An item arrived broken and taped up. The customer received a refund after reporting the issue.
If frontline support doesn’t fix your issue:
- Ask for the Store Manager. Managers can approve refunds, replacements, or goodwill gestures.
- Escalate to Head Office. Call 1300 725 463 or email online@repco.com.au, requesting escalation to a supervisor.
- Corporate Office: As part of GPC Asia Pacific, Repco’s corporate team can handle high-level complaints.
- Written escalation: Submitting a formal complaint email creates a documented case that usually gets dedicated attention.
If Repco doesn’t resolve your issue:
- State Consumer Protection Agency (Fair Trading / Consumer Affairs): Free mediation and advice.
- ACCC (Australian Competition & Consumer Commission): Report systemic issues or breaches of consumer law. Call 1300 302 502 or use their online complaint form.
- Small Claims Tribunal (NCAT, VCAT, etc.): Low-cost tribunal process to order refunds, replacements, or compensation.
💡 Mentioning your intent to contact Fair Trading or ACCC often speeds up Repco’s internal resolution.
- Repco Contact Us Page – phone & email options
- Phone: 1300 725 463
- Email: online@repco.com.au
- Online Feedback Form – submit complaints online
- Repco Store Locator – find local stores
- Repco Returns Policy – refunds, exchanges, faulty products
- ACCC – If a Business Won’t Fix a Problem – escalation guidance
Repco Complaints FAQs
You’ve done your part, now it’s time to hold Repco accountable.
Take the final step and submit a complaint that gets seen and responded to.