• 30-Day Change of Mind: Return items within 30 days if unused, undamaged, and in original packaging.
  
  
• Store Credit Refund: Typically, refunds for change-of-mind returns are given as store credit, minus original shipping costs. If you purchased Temple & Webster’s Purchase Protection, you can choose between a full refund to your original payment method or a 110% store credit.
  
  
• Exclusions: Not eligible for change-of-mind returns are:
  
  
  • Made-to-order/custom items
    
    
  • Mattresses, bedding, pillows, sofa covers
    
    
  • Clearance/sale items
    
    
  • Personalised products
    
    
  • Gift cards
    
    
  • Commercial use orders
    
    
• Faulty or Damaged Items: Even excluded products can be returned if they arrive faulty or damaged.
  

Step-by-step process for returns:

1. Log into your account on Temple & Webster and visit the “Help Centre” or “My Orders” section.
   
   
2. Initiate Return: Select your order, click “Return Item,” specify the reason (e.g., changed mind), and confirm your return meets conditions (original packaging, unused).
   
   
3. Receive Instructions: Temple & Webster will contact you to coordinate shipping or courier pickup.
   
   
4. Pack & Ship: Securely repack the item exactly as it arrived. You pay return postage costs unless item is faulty.
   
   
5. Receive Confirmation: Upon arrival and inspection at Temple & Webster, you’ll receive email confirmation of your refund/store credit.
   

• Return Window: Must initiate returns within 30 days from delivery date. After approval, promptly ship the item back (usually within 2 weeks).
  
  
• Item Condition Required: Items must be:
  
  
  • Unused and undamaged
    
    
  • In resaleable condition
    
    
  • Complete with original packaging, accessories, tags, and instructions
    
    
  • Furniture or large items must be disassembled if delivered that way.
    
    
• Original Packaging: Essential for returns. Preserve boxes and packing materials carefully upon opening.
  
  
• Non-Returnable Items: Made-to-order, personalised, clearance, and specific bedding or upholstery items (unless faulty/damaged).
  

• Change-of-Mind Returns: You are responsible for return postage. Temple & Webster deducts original shipping cost and return freight from your refund/store credit.
  
  
  • Example: If you paid $10 shipping, plus $15 return shipping, $25 total is deducted from your refund.
    
    
• Original Free Shipping: If your order had free delivery, Temple & Webster may deduct a shipping fee from your refund for their initial outbound cost.
  
  
• Provided Return Label: Temple & Webster can provide a prepaid return label. The cost is deducted from your refund, making return easier without upfront payments.
  
  
• Faulty Item Exception: For damaged or defective products, Temple & Webster typically covers all return shipping expenses.
  
  
• Large Items: Courier pickup service is available for bulky returns. Cost of pickup will be deducted from your refund unless the item is faulty.
  

• Store Credit: Standard refund method for change-of-mind returns. Credit issued equals the purchase price minus shipping fees. Usually valid for 90 days in your account.
  
  
• Refund to Original Payment: Available if you purchased Purchase Protection or if explicitly agreed. Refunds processed to your card or PayPal within a few business days after approval.
  
  
• Processing Time: Generally 5–10 business days from the time the returned item reaches Temple & Webster, including inspection.
  
  
• Refund Notification: Temple & Webster sends an email confirming your store credit or refund amount. Allow an additional 3–5 days for refunds to reflect on your bank/card statement.
  
  
• Faulty Item Refunds: Immediate processing once verified. You may receive a replacement item or a direct refund without returning small, defective items.