Not sure if you can return your Temple & Webster purchase?
Can you return an item to Temple & Webster? Check eligibility first
- 30-Day Change of Mind: Return items within 30 days if unused, undamaged, and in original packaging.
- Store Credit Refund: Typically, refunds for change-of-mind returns are given as store credit, minus original shipping costs. If you purchased Temple & Webster’s Purchase Protection, you can choose between a full refund to your original payment method or a 110% store credit.
- Exclusions: Not eligible for change-of-mind returns are:
- Made-to-order/custom items
- Mattresses, bedding, pillows, sofa covers
- Clearance/sale items
- Personalised products
- Gift cards
- Commercial use orders
- Made-to-order/custom items
- Faulty or Damaged Items: Even excluded products can be returned if they arrive faulty or damaged.
How to return an item to Temple & Webster
Step-by-step process for returns:
- Log into your account on Temple & Webster and visit the “Help Centre” or “My Orders” section.
- Initiate Return: Select your order, click “Return Item,” specify the reason (e.g., changed mind), and confirm your return meets conditions (original packaging, unused).
- Receive Instructions: Temple & Webster will contact you to coordinate shipping or courier pickup.
- Pack & Ship: Securely repack the item exactly as it arrived. You pay return postage costs unless item is faulty.
- Receive Confirmation: Upon arrival and inspection at Temple & Webster, you’ll receive email confirmation of your refund/store credit.
Temple & Webster return timeframes and item conditions
- Return Window: Must initiate returns within 30 days from delivery date. After approval, promptly ship the item back (usually within 2 weeks).
- Item Condition Required: Items must be:
- Unused and undamaged
- In resaleable condition
- Complete with original packaging, accessories, tags, and instructions
- Furniture or large items must be disassembled if delivered that way.
- Unused and undamaged
- Original Packaging: Essential for returns. Preserve boxes and packing materials carefully upon opening.
- Non-Returnable Items: Made-to-order, personalised, clearance, and specific bedding or upholstery items (unless faulty/damaged).
Who pays for Temple & Webster return shipping?
- Change-of-Mind Returns: You are responsible for return postage. Temple & Webster deducts original shipping cost and return freight from your refund/store credit.
- Example: If you paid $10 shipping, plus $15 return shipping, $25 total is deducted from your refund.
- Example: If you paid $10 shipping, plus $15 return shipping, $25 total is deducted from your refund.
- Original Free Shipping: If your order had free delivery, Temple & Webster may deduct a shipping fee from your refund for their initial outbound cost.
- Provided Return Label: Temple & Webster can provide a prepaid return label. The cost is deducted from your refund, making return easier without upfront payments.
- Faulty Item Exception: For damaged or defective products, Temple & Webster typically covers all return shipping expenses.
- Large Items: Courier pickup service is available for bulky returns. Cost of pickup will be deducted from your refund unless the item is faulty.
Temple & Webster refunds after a return - how and when you’ll get your money back
- Store Credit: Standard refund method for change-of-mind returns. Credit issued equals the purchase price minus shipping fees. Usually valid for 90 days in your account.
- Refund to Original Payment: Available if you purchased Purchase Protection or if explicitly agreed. Refunds processed to your card or PayPal within a few business days after approval.
- Processing Time: Generally 5–10 business days from the time the returned item reaches Temple & Webster, including inspection.
- Refund Notification: Temple & Webster sends an email confirming your store credit or refund amount. Allow an additional 3–5 days for refunds to reflect on your bank/card statement.
- Faulty Item Refunds: Immediate processing once verified. You may receive a replacement item or a direct refund without returning small, defective items.
Temple & Webster cases submitted through Ajust
I ordered a burgundy quilt cover set, but what arrived was a bright red-completely different to the website image. When I asked for a refund, Temple & Webster only offered store credit and made me pay return shipping. It felt unfair for a product that didn’t match the listing. - Liz
I returned an item that was misdescribed and not what I expected, only to receive store credit instead of my money back. I’m struggling financially, and credit at a store I won’t shop at again doesn’t help. I just want the refund I’m owed. - Victoria
After returning an item that wasn’t as described, I was shocked to only receive store credit. I didn’t agree to that-I wanted my money back. It’s frustrating and makes me not want to buy from them again. - Barbara
I bought two bedside lamps, but they were much smaller than described. I had to ask how to return them and get a refund. It really delayed my home setup and I just wanted clear steps to fix it. - Wendy
Customer experiences with Temple & Webster returns
Positive Experience – Quick Resolution & Replacement: A Sydney customer said: “We’ve bought several items; two arrived damaged. Temple & Webster quickly sent free replacements—excellent, hassle-free service.”
Negative Experience – Delays and Missing Parts: Another buyer shared: “Wrong parts arrived, taking another week to resolve. It took multiple contacts over five weeks before receiving a refund. Extremely frustrating experience.”
Official Temple & Webster Returns Resources & Links
- Temple & Webster Returns Policy – Official details on return eligibility, conditions, and exclusions.
- Temple & Webster Help Centre – Initiate returns or report issues quickly through your account.
- Temple & Webster Faults & Damages Policy – Guide for handling defective or damaged product returns.
- Customer Support Availability: Reach out via Help Centre form or live chat, 7 days a week, 8am–8pm AEST.
Temple & Webster Return FAQs
Can I return an item to Temple & Webster for a refund?
Yes, you can return most items to Temple & Webster within 30 days for a store credit refund. To be eligible, the item must be unused, undamaged, and in original packaging. If you purchased Purchase Protection, you can choose between a full refund or 110% store credit. Be aware that some items-like made-to-order products, bedding, and clearance goods-are excluded from change-of-mind returns.
What does Temple & Webster’s return policy exclude?
Temple & Webster does not accept returns for made-to-order items, mattresses, bedding, personalised goods, clearance items, or products bought for commercial use-unless they arrive faulty or damaged. These exclusions help manage hygiene and customisation risks, so always check item eligibility before initiating a return.
Who pays for return shipping when I change my mind?
For change-of-mind returns, you cover the return shipping and the original delivery cost is deducted from your refund or store credit. If Temple & Webster provided free shipping initially, they may still deduct their outbound delivery fee. They can offer a prepaid return label for convenience, with the label’s cost also deducted from your refund.
How long does it take to get a refund from Temple & Webster?
Refunds or store credits are usually issued within 5-10 business days after Temple & Webster receives and inspects your returned item. You’ll get an email confirmation once processed. If you opted for a refund to your original payment method, allow another 3-5 days for it to reflect in your account.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.