Bought something from

Officeworks

that broke too soon?

Officeworks backs every product it sells with comprehensive warranty protection and full compliance with Australian Consumer Law (ACL). Whether you’re buying stationery, furniture, or high-value electronics, your purchase is covered for defects, faults, or failures.

✅ Key points of coverage:

• 30-Day Change-of-Mind Guarantee: Return most unused products within 30 days for a refund or exchange (must be in resellable condition).
  
  
• OnePass Members: Enjoy up to 365-day returns for eligible products - one of Australia’s most flexible return windows.
  
  
• Faulty Products: No fixed time limit; Officeworks will refund, replace, or repair any item that fails within a reasonable lifespan under ACL.
  
  
• Manufacturer Warranties: Officeworks honours all manufacturer warranties and facilitates claims. Tech products typically include at least a 12-month warranty.
  
  
• Officeworks Extra Cover: Optional extended warranty that provides repair or replacement coverage beyond the manufacturer period.
  
  
• Rescue Crew Service: Officeworks’ in-house tech team assists with troubleshooting, repairs, and warranty processing for electronics.
  
  

💬 In short: Officeworks ensures your purchases meet expectations for quality and durability. If they don’t, you’ll get a repair, replacement, or refund.

Officeworks keeps the claims process quick and straightforward:

1️⃣ Bring your item in-store:
Take the faulty item (plus all parts and accessories) to any Officeworks store. Visit the Returns or Customer Service Desk (usually near the entrance or Print & Copy section).

2️⃣ Provide proof of purchase:
Show your receipt or invoice. If you purchased online, present the emailed tax invoice or your account order history.

3️⃣ Explain the issue:
Describe what’s wrong (e.g., “The monitor flickers,” or “The chair’s base has collapsed”). Staff may perform a quick inspection or basic troubleshooting to confirm the fault.

4️⃣ Assessment & resolution:
Officeworks will assess if the issue is a product defect or misuse. Once verified, they’ll offer one of:

• Refund (processed immediately)
  
  
• Replacement (if item in stock)
  
  
• Repair (if the fault is minor or within manufacturer warranty period)
  
  

5️⃣ Large or heavy items:
Call 1300 633 423 (1300 OFFICE) for assistance. Officeworks can sometimes arrange pickup or courier returns.

6️⃣ Extra Cover claims:
If you purchased extended warranty, contact the Rescue Crew (1800 465 713) or submit via owec.assurant.com.au.

💬 Tip: For technology products, bring all cables, chargers, and the original box if possible. The more complete the package, the faster your claim.

While generous, Officeworks’ policy includes some fair-use exclusions:

🚫 Change-of-Mind Returns:

• Must be within 30 days (or 365 for OnePass members).
  
  
• Products must be unused and in original packaging.
  
  
• Opened software, activated tech, and custom print jobs cannot be returned unless faulty.
  
  

🚫 Misuse or Neglect:
Faults caused by improper use, damage, or poor maintenance (e.g., liquid spills, incorrect assembly) are excluded.

🚫 Proof of Purchase Required:
Warranty and refunds require evidence of purchase. Without proof, Officeworks may offer exchange or store credit at its discretion.

🚫 Out-of-Warranty Period:
If a product fails long after its expected life, Officeworks may initially decline - though ACL may still protect you for expensive or durable items.

🚫 Business Purchases:
Business-to-business sales generally follow the same ACL rights, but extremely high-value or specialist equipment may involve manufacturer servicing.

🚫 Non-returnable Categories:
Gift cards, prepaid cards, opened consumables (unless faulty), and assembled furniture cannot be returned for change-of-mind.

💬 Note: These exclusions do not affect your ACL rights. You’re still entitled to a remedy for any genuine fault, defect, or failure.

To make your claim smooth and fast, bring:

📜 Proof of Purchase:

• Printed or digital receipt (preferred).
  
  
• Online invoice or order confirmation.
  
  
• Bank statement (as supporting evidence, if receipt lost).
  
  

🧾 Warranty or Extended Cover Documents:

• If you purchased Extra Cover, bring your claim confirmation or reference number.
  
  

📦 Product Details:

• Include all parts, accessories, and (if possible) the original packaging.
  
  
• Provide the serial number (especially for tech products).
  
  

🪪 Photo ID:
Required occasionally for no-receipt returns or large cash refunds.

📸 Evidence of the Fault:

• Bring the defective product itself.
  
  
• For remote claims, photos or videos of the fault may be requested.
  
  

💬 Tip: Always keep your receipts digitally (Officeworks can email them). For online purchases, print or show the order email to speed up processing.

Officeworks aims to resolve warranty claims quickly:

⏱ Instant In-Store Resolution:

• Most refunds or exchanges are completed within 10–15 minutes of visiting a store.
  
  
• Faulty products within 30 days are usually refunded or swapped immediately.
  
  

💳 Refund Timing:

• Card refunds: 2–5 business days.
  
  
• PayPal refunds: 1–2 days.
  
  
• Cash or store credit: immediate.
  
  

🔧 Repairs:

• Minor fixes: 1–2 weeks.
  
  
• Complex repairs via manufacturer: up to 3–4 weeks.
  
  
• If a repair takes longer than a “reasonable time,” you can request a replacement or refund under ACL.
  
  

📦 Replacements:

• In-stock replacements are given on the spot.
  
  
• Out-of-stock items are typically reordered within 2–5 days.
  
  

💬 Tip: If you’re waiting longer than 3 weeks for a repair, contact Officeworks.