Telco complaints

Your guide to resolving complaints about mobile retailers and internet providers.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

Start by finding your provider or your issue.

Telco complaints we've resolved

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Telco

Call connectivity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Telco

Internet connection dropped out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ricky
Telco

Recharged without notice

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
HAOYUE
Telco

Account not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jane
Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Telco

Fiji number not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dipti
Telco

No internet connection until fibre upgrade

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Telco

Caller id disconnected

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Telco

Intermittent connection, low speeds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hamd
Telco

Cable hanging down

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerald
Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janice
Telco

Cut cable

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Telco

Call and text not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madad
Telco

Unable to log in

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stanley
Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Malcolm
Telco

Not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shruti
Telco

Pathetic dialling

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raymond
Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cheryl
Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Akashdeep
Telco

Out of service

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My complaint was closed by Ajust.
Huiyu
Telco

Faulty equipment

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My complaint was closed by Ajust.
Lucy
Telco

Missing modem return

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hellenia
Telco

Appointment cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Telco

Cancel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Telco

Sim activation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Srut
Telco

Connection problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Suzanne
Telco

Adding to ipad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harry
Telco

Cancellation delay

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My complaint was closed by Ajust.
Joe
Telco

Outrage

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My complaint was closed by Ajust.
Mustafa
Telco

No internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tamara
Telco

Opticom box not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mahir
Telco

Slow speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MC
Telco

Upgrade

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeleine
Telco

Internet not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Telco

Prepaid expiring notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Telco

Wrong email

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackie
Telco

I paid mobile plan but can not use

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jenny
Telco

Not receiving on fetch box

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Telco

Dead phone line

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stewart
Telco

Can not make phone calls

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cindy
Telco

Bad 4g mobile signal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
Telco

5g not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rowan
Telco

Lost wifi

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Collette
Telco

Kogan has not send E SIM card

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Telco

Slow internet speed and random dropouts

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ted
Telco

Dropped low

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Telco

Waiting time for calls

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith
Telco

Account not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Telco

Not accepting payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jean
Telco

Bin not paid for

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Terry
Telco

No internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pete
Telco

Phone charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William
Telco

Long waiting times

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jtbrooker@hotmail.com
Telco

No internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Telco

Internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ross
Telco

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maan
Telco

Disconnected

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Edward
Telco

Technician response time

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandeep kaur
Telco

No bars

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Telco

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ranmeet
Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elaine
Telco

Slow mobile data

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yoko
Telco

Compatibility with hearing aids

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Telco

Connection issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Telco

No signal from exchange

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kieron
Telco

Faulty phone line

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rosalind
Telco

Charging non debit fee

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alcinda
Telco

Coverage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nadia
Telco

No service provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Assal
Telco

Connection issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James
Telco

Local content not being supplied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dale
Telco

Disconnected without authorisation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Louise
Telco

Cancel mobile plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tayane
Telco

Issue with phone calls

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rae
Telco

Flashing blue connecting light

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nathan
Telco

Job not closed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cameron
Telco

Issue not specified

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sakshi
Telco

No service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carmel
Telco

Charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Telco

Scam

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Noor
Telco

Internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rick
Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Johanna
Telco

Bad service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Telco

No lights

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Telco

Bill doesn't add up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lisa
Telco

No connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rhyl
Telco

Offline for 4 days

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Don
Telco

Refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stefan
Telco

Service issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Telco

Cancellation error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Steven
Telco

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rowan
Telco

Exceeded plan limit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tim
Telco

Long wait times

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fabienne
Telco

Network outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Telco

Account access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andelie
Telco

No internet access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Telco

Stopped

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fouad
Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Margaret
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Optus
Optus
Southern Phone
Southern Phone
TPG
TPG
Telstra
Telstra
Vodafone
Vodafone
iiNet
iiNet
AGL (Telco)
AGL (Telco)
AT&T
AT&T
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Telco

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

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