Not sure if you can return your
Hisense
purchase?

Ajust breaks down
Hisense
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
October 3, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Hisense
? Check eligibility first

  • Change of mind: Online store purchases can be returned within 15 days of delivery if unused, in resalable condition, with original packaging, accessories, and bonus items. Missing promotional items may have their value deducted.

  • Faulty or damaged products: Covered by Australian Consumer Law (ACL). You’re entitled to a repair, replacement, or refund for major faults at any time within a reasonable period.

  • Exclusions: Items showing misuse, damage not caused by delivery, or outside the 15-day change-of-mind window (unless faulty) are ineligible.

  • Proof of purchase: Receipt or order number required. Products bought through retailers (e.g. JB Hi-Fi, Harvey Norman) must be returned via those stores.

How to return an item to
Hisense

  1. Contact Hisense Customer Care: Call 1800 447 367 or use the online form/email. Provide your order details and reason for return.

  2. Get instructions: Support will confirm eligibility and issue a Return Merchandise Authorisation (RMA) or organise a technician/courier for faulty items.

  3. Pack securely: Use the original box and include all parts, manuals, and accessories. Pack carefully to prevent transit damage.

  4. Ship or hand over:
     – For change-of-mind, send via courier/post (at your cost unless Hisense provides a prepaid label).
    – For faults, Hisense may arrange pickup or technician visit at no charge.

  5. Refund/exchange: Once inspected, Hisense will process your refund to the original payment method or send a replacement.

Hisense
return timeframes and item conditions

  • Change of mind: Must initiate within 15 days of delivery.

  • Warranty defects: Covered for the product’s warranty period (typically 3–5 years depending on model).

  • Condition requirements: Items must be “as new,” undamaged, with all packaging and accessories. Missing items (e.g. bonus gifts) may reduce refund value.

  • Consumer Law: Even beyond warranty, ACL entitles you to a remedy if a product fails to meet acceptable quality.

  • No restocking fees: Generally, full purchase price refunded if conditions are met.

Who pays for
Hisense
return shipping?

  • Change of mind: Customers usually pay return shipping unless Hisense provides a prepaid label. Always confirm with Hisense support before sending.

  • Faulty/DOA products: Hisense covers costs. Large appliances may qualify for free in-home service or courier pickup.

  • Delivery charges: Original delivery fees are typically non-refundable for change-of-mind returns, but should be refunded if the product was faulty or incorrectly supplied.

  • Packaging: Customers must pack items safely; transit damage due to poor packing may affect eligibility.

Hisense
refunds after a return - how and when you’ll get your money back

  • Refund method: Returned to the original payment method (credit card, PayPal, etc.).

  • Processing time: Allow 2–3 weeks from sending the product back. Warehouse inspection may take up to 14 business days, banks can take an additional 3–7 days to clear funds.

  • Notification: Email confirmation sent once refund is processed.

  • Partial refunds: If items are missing (e.g. accessories, bonus gifts), their value may be deducted from the refund.

  • Warranty refunds: If repairs/replacements aren’t possible, Hisense will issue a full refund under ACL.

Hisense
 cases submitted through Ajust

Customer experiences with
Hisense
returns

Smooth process: A customer reported lodging a TV warranty claim and receiving a replacement quickly with “excellent customer service.”

Retailer challenges: Another buyer tried returning a faulty TV to The Good Guys but was pushed into repair only. Multiple failures later, they escalated under ACL for a refund.

Consumer law escalation: One customer cited ACL rights and threatened tribunal action after repeated repair failures. Hisense then offered a refund.

Official
Hisense
Returns Resources & Links

Hisense
Return FAQs

Every day you wait, your refund gets harder.

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