Think
eBay
should've price matched? Let's find out.

Ajust checks
eBay
’s price match policy and helps you request a refund or store credit if you’re eligible.

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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

eBay
price match eligibility criteria - what qualifies for a match?

Best Price Guarantee: eBay Australia’s guarantee applies after your purchase. If you buy a new, fixed-price item and then find the same product cheaper on an approved retailer's website within 48 hours, eBay will beat that price by 5% via voucher.

✅ Eligible Criteria:

  • Identical Items: Same brand, model, specifications; must be new and unopened.

  • Post-Purchase Claim: Claim after buying, not before.

  • Within 48 Hours: Cheaper price must be found within 48 hours after your eBay purchase.

  • Approved Retailers Only: Over 120 Australian online stores including Amazon AU, JB Hi-Fi, Harvey Norman, Myer, Target, Big W, Temple & Webster, and THE ICONIC.

  • Total Price Calculation: Competitor's item price plus shipping must be lower than your eBay purchase total.

  • Same Currency & Country: Competitor’s price in AUD, Australian shipping address required.

  • One Claim Per Day: Maximum 1 claim per day, 10 per month, capped at $150 voucher per claim.

❌ Not Eligible:

  • Auctions, used items, eBay Motors listings.

  • Competitors not on the approved list.

  • Prices found after the 48-hour window.

  • Pricing errors or temporarily unavailable items.

How to request a price match at
eBay

Step-by-Step Claim Process:

  1. Buy First on eBay

    • Note the eBay Item ID from your confirmation email or purchase history.

  2. Find Cheaper Price

    • Within 48 hours, identify a lower price from an approved retailer.

  3. Prepare Evidence

    • Take a screenshot showing competitor's product page, price, stock status, and URL.

  4. Contact eBay Customer Service

    • Use eBay's Live Chat or call customer support.

    • Clearly state: "I want to make a Best Price Guarantee claim."

  5. Provide Details to eBay

    • Give eBay rep your Item ID and competitor link. Share the screenshot if requested.

  6. Verification & Approval

    • eBay verifies item and price details.

  7. Receive Your Voucher

    • Upon approval, receive a voucher worth 110% of the price difference (difference + 5% bonus).

  8. Using Your Voucher

    • Voucher valid for 90 days for future eBay purchases.

    • Single-use, cannot combine with other promo codes.

Example: If your eBay price was $100 and competitor’s price is $90, your voucher will be $10 (difference) + $4.50 (5% of $90), totaling $14.50.

eBay
accepted competitors & required proof

✅ Accepted Competitors:

  • Major Australian retailers: Amazon AU, JB Hi-Fi, Harvey Norman, Myer, David Jones, Officeworks, Kmart, Target, Big W, Bunnings.

  • Fashion & Lifestyle: THE ICONIC, Temple & Webster, Adairs.

  • Electronics & Tech: Bing Lee, Appliances Online, Mwave, CameraHouse.

  • Sports & Outdoors: Rebel Sport, Anaconda, 99 Bikes.

  • Beauty & Pharmacy: Chemist Warehouse, Priceline.

  • Marketplaces & Deals: Catch.com.au, Kogan, Ozsale.

📄 Required Proof:

  • Competitor's URL link clearly displaying product, price, shipping.

  • Screenshot of competitor’s item page (recommended backup evidence).

  • eBay Item ID (transaction details).

Exclusions & limitations - when price matches are not allowed at
eBay

🚫 Exclusions:

  • Claims after 48-hour period.

  • Used items, auctions, Best Offers, vehicles.

  • Competitors not on the approved retailer list.

  • Pricing errors or expired competitor prices.

  • Competitor prices requiring exclusive coupon codes.

⚠️ Voucher Limitations:

  • Maximum voucher amount capped at $150 per claim.

  • Voucher valid for 90 days only.

  • Cannot combine voucher with other promotions or transfer to another person.

  • If the item is returned, voucher value may be deducted from the refund or cancelled.

🚩 Usage Limits:

  • Limited to 1 claim per day, 10 claims per month per account.

  • Claims must be genuine. eBay reserves the right to deny suspected fraudulent or abusive claims.

Think
eBay
should’ve matched a lower price?

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eBay
 requests sent through Ajust

I bought a Disney blanket set for $99, but only received a $30 blanket with no pillows. eBay told me to return it or work it out with the seller, even though I explained I’m a pensioner with spinal injuries. It felt like no one cared that I’d clearly overpaid for something I didn’t get. - Verity

I ordered a 32TB external hard drive for $90. When it arrived, it was just a 4GB stick inside a metal case with weights. Turns out the seller does this constantly, and eBay lets it slide. I felt scammed and powerless. - Peter

I ordered a silver bullion bar and suddenly eBay started adding GST and giving bad exchange rates, even though investment-grade bullion shouldn’t be taxed. It was confusing, costly, and felt completely unfair-like they’re sneaking in charges that shouldn’t exist. - Corby

Recent
eBay
price match experiences

Success story: “Bought headphones for $350, saw them for $320 elsewhere. eBay gave me a $31.50 voucher in under 15 mins. It was a great experience!”

Price Match difficulties: Occasional confusion or incorrect denials from eBay support agents regarding competitor sales. Additional difficulty if competitor price changes or goes out-of-stock quickly.

Official
eBay
Price Match Policies & Support Links

eBay
Price Match FAQs

What items qualify for an eBay Australia price match?

Only brand-new, unopened, fixed-price items from approved Aussie retailers qualify. The product must be identical in brand, model, and specs. Price matches are post-purchase and only valid within 48 hours of buying on eBay. The cheaper item must be available from a listed retailer and show a lower total (item plus shipping) in AUD, shipping to an Australian address.

How do I successfully claim eBay’s Best Price Guarantee?

After purchase, find a lower price from an approved retailer within 48 hours. Gather a screenshot showing the item, price, stock status, and URL. Contact eBay support and say, “I want to make a Best Price Guarantee claim.” Provide the eBay Item ID and competitor link. Once verified, eBay will issue a voucher worth 110% of the price difference.

What limitations should I know before requesting a price match on eBay?

You can't claim on used items, auctions, or if the lower price appears after 48 hours. The cheaper item must be in stock and from an approved Aussie retailer. Vouchers are capped at $150, expire in 90 days, and can’t be combined with other promo codes or transferred.

What if the competitor’s price changes or goes out of stock?

If the lower-priced item becomes unavailable or the price changes before you submit your claim, eBay may reject it. It’s critical to take screenshots and act fast-initiate your claim as soon as you spot the better price to lock in your eligibility.

You paid more than you should have. Don’t let that slide.

Take 2 minutes to check your rights, we’ll help you act if you're eligible.