Think

eBay

should've price matched? Let's find out.

Best Price Guarantee: eBay Australia’s guarantee applies after your purchase. If you buy a new, fixed-price item and then find the same product cheaper on an approved retailer's website within 48 hours, eBay will beat that price by 5% via voucher.

✅ Eligible Criteria:

• Identical Items: Same brand, model, specifications; must be new and unopened.
  
  
• Post-Purchase Claim: Claim after buying, not before.
  
  
• Within 48 Hours: Cheaper price must be found within 48 hours after your eBay purchase.
  
  
• Approved Retailers Only: Over 120 Australian online stores including Amazon AU, JB Hi-Fi, Harvey Norman, Myer, Target, Big W, Temple & Webster, and THE ICONIC.
  
  
• Total Price Calculation: Competitor's item price plus shipping must be lower than your eBay purchase total.
  
  
• Same Currency & Country: Competitor’s price in AUD, Australian shipping address required.
  
  
• One Claim Per Day: Maximum 1 claim per day, 10 per month, capped at $150 voucher per claim.
  
  

❌ Not Eligible:

• Auctions, used items, eBay Motors listings.
  
  
• Competitors not on the approved list.
  
  
• Prices found after the 48-hour window.
  
  
• Pricing errors or temporarily unavailable items.
  

Step-by-Step Claim Process:

1. Buy First on eBay
   
   
   • Note the eBay Item ID from your confirmation email or purchase history.
     
     
2. Find Cheaper Price
   
   
   • Within 48 hours, identify a lower price from an approved retailer.
     
     
3. Prepare Evidence
   
   
   • Take a screenshot showing competitor's product page, price, stock status, and URL.
     
     
4. Contact eBay Customer Service
   
   
   • Use eBay's Live Chat or call customer support.
     
     
   • Clearly state: "I want to make a Best Price Guarantee claim."
     
     
5. Provide Details to eBay
   
   
   • Give eBay rep your Item ID and competitor link. Share the screenshot if requested.
     
     
6. Verification & Approval
   
   
   • eBay verifies item and price details.
     
     
7. Receive Your Voucher
   
   
   • Upon approval, receive a voucher worth 110% of the price difference (difference + 5% bonus).
     
     
8. Using Your Voucher
   
   
   • Voucher valid for 90 days for future eBay purchases.
     
     
   • Single-use, cannot combine with other promo codes.
     
     

Example: If your eBay price was $100 and competitor’s price is $90, your voucher will be $10 (difference) + $4.50 (5% of $90), totaling $14.50.

🚫 Exclusions:

• Claims after 48-hour period.
  
  
• Used items, auctions, Best Offers, vehicles.
  
  
• Competitors not on the approved retailer list.
  
  
• Pricing errors or expired competitor prices.
  
  
• Competitor prices requiring exclusive coupon codes.
  
  

⚠️ Voucher Limitations:

• Maximum voucher amount capped at $150 per claim.
  
  
• Voucher valid for 90 days only.
  
  
• Cannot combine voucher with other promotions or transfer to another person.
  
  
• If the item is returned, voucher value may be deducted from the refund or cancelled.
  
  

🚩 Usage Limits:

• Limited to 1 claim per day, 10 claims per month per account.
  
  
• Claims must be genuine. eBay reserves the right to deny suspected fraudulent or abusive claims.