Not sure if you're eligible for Woolworths's return policy?
Ajust helps you understand Woolworths's fine print and submit your return request in minutes.
Can you return an item to Woolworths? Check eligibility first
Woolworths offers a Replace & Refund Guarantee across most items: if you're unhappy with a purchase, they’ll either replace it or refund you. Under Australian Consumer Law, Woolworths must repair, replace or refund faulty goods, and its Fresh or Free Guarantee covers low-quality produce.
Key return eligibility includes:
- ✅ Faulty, damaged, expired, or missing items
- ✅ Poor-quality fresh food under the Fresh or Free Guarantee
- 🚫 Change of mind → Only exchanges, not refunds, within 30 days and only for unopened items in original condition
- ❌ Exclusions → No returns for personal care, underwear, cosmetics, opened perishables, or sale items marked “no returns” unless faulty
- 📄 Proof required → Receipt, Everyday Rewards account, or order confirmation
How to return an item to Woolworths
Returning a Woolies item? Here’s how:
- In-store purchases: Bring the item, proof of purchase, and valid ID to the Service Desk. You’ll get a refund or exchange on the spot for eligible items.
- Online orders: Go to My Orders in your account or use the app/live chat to request a return. You can also call 1300 767 969.
- Everyday Market returns: Submit a return through your account or Woolworths support. Woolworths will cover postage for faulty items or approved exchanges.
No receipt? You might still get store credit at the current selling price.
Woolworths return timeframes and item conditions
- 30-day limit: For change-of-mind exchanges, returns must be started within 30 days.
- Fresh food: Must be returned before its best-before or use-by date.
- Condition: Change-of-mind returns must be unopened, unused, with original tags/packaging.
- No receipt: You may get a gift card or store credit instead of a refund.
Woolworths does not charge restocking fees, but clearance items are final unless faulty.
Who pays for Woolworths return shipping?
- Faulty or damaged items: Woolworths covers return shipping.
- Everyday Market returns: You’ll get a prepaid return label for eligible items.
- Change-of-mind returns: You may need to pay postage, but Woolworths sometimes offers free return vouchers.
- Delivery fees: If the delivery mistake is Woolworths’ fault, they’ll often credit the delivery fee too.
Always follow the specific instructions in your return request.
Woolworths refunds after a return - how and when you’ll get your money back
- 💳 Refund method: Back to your original card/gift card, or in-store as cash/voucher if that’s how you paid.
- ⏳ Timing: Refunds take around 3–7 business days post-approval. Many customers report seeing refunds within a week.
- 🧾 No receipt? You’ll likely get store credit via a Woolworths Gift Card.
- ⚠️ Exceptions: Items like electronics may have warranty-specific processes.
Real Woolworths Complaints Submitted Through Ajust
Real customer experiences with Woolworths returns
✅ Fast resolution: “I used live chat after an online order missed a few items. They refunded me instantly, with no drama.”
😬 Hit and miss in-store: A shopper tried to return spoiled cheese under Fresh or Free, but staff refused. The customer had to push back using their rights to get it resolved.
Official Woolworths Returns Resources & Links
Woolworths Return FAQs
Every day you wait, your refund gets harder.
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