Woolworths

 returns policy – how to return items easily

Woolworths offers a Replace & Refund Guarantee across most items: if you're unhappy with a purchase, they’ll either replace it or refund you. Under Australian Consumer Law, Woolworths must repair, replace or refund faulty goods, and its Fresh or Free Guarantee covers low-quality produce.

Key return eligibility includes:

• ✅ Faulty, damaged, expired, or missing items
  
  
• ✅ Poor-quality fresh food under the Fresh or Free Guarantee
  
  
• 🚫 Change of mind → Only exchanges, not refunds, within 30 days and only for unopened items in original condition
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• ❌ Exclusions → No returns for personal care, underwear, cosmetics, opened perishables, or sale items marked “no returns” unless faulty
  
  
• 📄 Proof required → Receipt, Everyday Rewards account, or order confirmation
  

Returning a Woolies item? Here’s how:

• In-store purchases: Bring the item, proof of purchase, and valid ID to the Service Desk. You’ll get a refund or exchange on the spot for eligible items.
  
  
• Online orders: Go to My Orders in your account or use the app/live chat to request a return. You can also call 1300 767 969.
  
  
• Everyday Market returns: Submit a return through your account or Woolworths support. Woolworths will cover postage for faulty items or approved exchanges.
  
  

No receipt? You might still get store credit at the current selling price.

• 30-day limit: For change-of-mind exchanges, returns must be started within 30 days.
  
  
• Fresh food: Must be returned before its best-before or use-by date.
  
  
• Condition: Change-of-mind returns must be unopened, unused, with original tags/packaging.
  
  
• No receipt: You may get a gift card or store credit instead of a refund.
  
  

Woolworths does not charge restocking fees, but clearance items are final unless faulty.

• Faulty or damaged items: Woolworths covers return shipping.
  
  
• Everyday Market returns: You’ll get a prepaid return label for eligible items.
  
  
• Change-of-mind returns: You may need to pay postage, but Woolworths sometimes offers free return vouchers.
  
  
• Delivery fees: If the delivery mistake is Woolworths’ fault, they’ll often credit the delivery fee too.
  
  

Always follow the specific instructions in your return request.

• 💳 Refund method: Back to your original card/gift card, or in-store as cash/voucher if that’s how you paid.
  
  
• ⏳ Timing: Refunds take around 3–7 business days post-approval. Many customers report seeing refunds within a week.
  
  
• 🧾 No receipt? You’ll likely get store credit via a Woolworths Gift Card.
  
  
• ⚠️ Exceptions: Items like electronics may have warranty-specific processes.