Still waiting on a Hello Molly refund?
Can you get a refund from Hello Molly? Check eligibility first
Hello Molly accepts returns within 30 days of delivery for Australian orders. But there’s a catch: change-of-mind returns don’t mean cash back. Instead, you’ll get store credit only, valid for 12 months.
Refunds to your original payment method are reserved for faulty or wrong items, in line with Australian Consumer Law.
To qualify, items must be unworn, unwashed, unstained, and unperfumed, with tags and packaging intact. Hygiene-sensitive products (swimwear without seals, intimates, earrings, cosmetics) and anything marked “FINAL SALE” cannot be returned unless faulty.
Shipping fees aren’t refunded, and you’ll pay a $9.15 return label fee if you use their prepaid option.
How to get a refund from Hello Molly
- Initiate your return in the Hello Molly Returns Portal. Enter your order number (HMAU-) and email.
- Select items and your return reason.
- Pay for the label ($9.15 via Australia Post). Or ship back yourself if you prefer.
- Package securely with tags, shoeboxes, or garment bags intact.
- Attach label (or use QR code at AusPost to print).
- Drop off at Australia Post. Keep your tracking receipt.
- Wait for confirmation – once processed, you’ll get your store credit code by email.
💡 Tip: For faulty items, email Hello Molly with photos before returning to get approval for a refund or replacement.
Hello Molly’s refund timeframe - how long it takes
- Standard returns: Store credit is usually issued within 7 business days of the warehouse receiving your parcel.
- Faulty item refunds: If approved, money is returned to your original payment within a week of confirmation (bank timelines may add a few days).
- Afterpay/Zip returns: Change-of-mind still = store credit, but you must continue paying instalments. For faulty refunds, your Afterpay/Zip schedule is adjusted.
If you don’t see credit within 7–10 business days after delivery, contact Hello Molly with your tracking details.
Hello Molly’s refund methods - how you'll get your money back
- Default: Store credit (gift card code emailed, valid 12 months).
- Faulty/wrong items: Refund to original payment method (credit card, PayPal, Afterpay).
- Exchanges: No official direct exchanges. Return for credit, then repurchase. Some exceptions possible if you contact support.
- Gift returns: Credit usually goes to the purchaser’s email—coordination required.
Common refund issues with Hello Molly
- 😕 Credit only policy often surprises first-time shoppers.
- 💸 Return shipping fee (~$9.15) frustrates some, especially since it’s only for credit.
- 🧾 Store credit code issues (lost, expired, not applying) This happen occasionally, but support can reissue.
- ⏳ Delays during busy times (post-Christmas, sales).
- 👗 Condition disputes if items show wear, stains, or missing packaging.
- 📞 Slow response times (rare, but weekends/holidays can delay replies).
Hello Molly cases submitted through Ajust
Customer experiences with Hello Molly refund cases
Support went above & beyond: A customer concerned about missing out on a bigger size was helped by staff to secure the right dress without hassle.
One-time refund exception: A frustrated shopper politely asked and received a direct refund instead of credit.
Smooth sailing: Many customers get credit within a week and use it seamlessly on new purchases
How Hello Molly Refund Policy Compares to Competitors
- Hello Molly: Offers a 30-day return window with store credit only (refunds for faults), charges $9.15 for returns, and is known for strong customer service.
- Showpo: Allows returns within 7–21 days with a full refund in 7 days or 110% store credit if returned within 21 days, charging a similar fee and offering instant refunds via Refundid.
- Princess Polly: Accepts returns within 30 days with a $7.95 fee for refunds or free store credit, and also provides free exchanges.
- ASOS: Offers a 28-day return window with refunds to the original payment method and charges $8.99, with a solid refund policy but a shorter return period.
- Peppermayo: Allows 30-day returns mostly for store credit, return shipping is paid by the customer, and customer service is rated lower than others.
📌 Summary: Hello Molly has great service but leans hard on store credit, while Showpo and Princess Polly stand out for refund flexibility and perks like instant refunds or free exchanges.
Official Hello Molly Refund Resources & Links
Hello Molly Refund FAQs
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