Still waiting on a Hello Molly refund?
Can you get a refund from Hello Molly? Check eligibility first
Hello Molly accepts returns within 30 days of delivery for Australian orders. But there’s a catch: change-of-mind returns don’t mean cash back. Instead, you’ll get store credit only, valid for 12 months.
Refunds to your original payment method are reserved for faulty or wrong items, in line with Australian Consumer Law.
To qualify, items must be unworn, unwashed, unstained, and unperfumed, with tags and packaging intact. Hygiene-sensitive products (swimwear without seals, intimates, earrings, cosmetics) and anything marked “FINAL SALE” cannot be returned unless faulty.
Shipping fees aren’t refunded, and you’ll pay a $9.15 return label fee if you use their prepaid option.
How to get a refund from Hello Molly
- Initiate your return in the Hello Molly Returns Portal. Enter your order number (HMAU-) and email.
- Select items and your return reason.
- Pay for the label ($9.15 via Australia Post). Or ship back yourself if you prefer.
- Package securely with tags, shoeboxes, or garment bags intact.
- Attach label (or use QR code at AusPost to print).
- Drop off at Australia Post. Keep your tracking receipt.
- Wait for confirmation – once processed, you’ll get your store credit code by email.
💡 Tip: For faulty items, email Hello Molly with photos before returning to get approval for a refund or replacement.
Hello Molly’s refund timeframe - how long it takes
- Standard returns: Store credit is usually issued within 7 business days of the warehouse receiving your parcel.
- Faulty item refunds: If approved, money is returned to your original payment within a week of confirmation (bank timelines may add a few days).
- Afterpay/Zip returns: Change-of-mind still = store credit, but you must continue paying instalments. For faulty refunds, your Afterpay/Zip schedule is adjusted.
If you don’t see credit within 7–10 business days after delivery, contact Hello Molly with your tracking details.
Hello Molly’s refund methods - how you'll get your money back
- Default: Store credit (gift card code emailed, valid 12 months).
- Faulty/wrong items: Refund to original payment method (credit card, PayPal, Afterpay).
- Exchanges: No official direct exchanges. Return for credit, then repurchase. Some exceptions possible if you contact support.
- Gift returns: Credit usually goes to the purchaser’s email—coordination required.
Common refund issues with Hello Molly
- 😕 Credit only policy often surprises first-time shoppers.
- 💸 Return shipping fee (~$9.15) frustrates some, especially since it’s only for credit.
- 🧾 Store credit code issues (lost, expired, not applying) This happen occasionally, but support can reissue.
- ⏳ Delays during busy times (post-Christmas, sales).
- 👗 Condition disputes if items show wear, stains, or missing packaging.
- 📞 Slow response times (rare, but weekends/holidays can delay replies).
Hello Molly cases submitted through Ajust
I ordered from Hello Molly for an event, but the shipping delays meant the outfit didn’t arrive in time. After chasing updates with little response, I finally asked for a refund. It felt fair — I’d paid for something I couldn’t use, and the lack of communication made it worse. I just wanted the issue resolved quickly and transparently. - Kate
My Hello Molly order was cancelled even though I’d only asked to add more items. I never requested the cancellation, and suddenly the whole order was gone. It was frustrating and confusing, so I reached out asking for it to be reinstated or refunded. All I wanted was clear communication and to get what I’d paid for. - Maha
Customer experiences with Hello Molly refund cases
Support went above & beyond: A customer concerned about missing out on a bigger size was helped by staff to secure the right dress without hassle.
One-time refund exception: A frustrated shopper politely asked and received a direct refund instead of credit.
Smooth sailing: Many customers get credit within a week and use it seamlessly on new purchases
How Hello Molly Refund Policy Compares to Competitors
- Hello Molly: Offers a 30-day return window with store credit only (refunds for faults), charges $9.15 for returns, and is known for strong customer service.
- Showpo: Allows returns within 7–21 days with a full refund in 7 days or 110% store credit if returned within 21 days, charging a similar fee and offering instant refunds via Refundid.
- Princess Polly: Accepts returns within 30 days with a $7.95 fee for refunds or free store credit, and also provides free exchanges.
- ASOS: Offers a 28-day return window with refunds to the original payment method and charges $8.99, with a solid refund policy but a shorter return period.
- Peppermayo: Allows 30-day returns mostly for store credit, return shipping is paid by the customer, and customer service is rated lower than others.
📌 Summary: Hello Molly has great service but leans hard on store credit, while Showpo and Princess Polly stand out for refund flexibility and perks like instant refunds or free exchanges.
Official Hello Molly Refund Resources & Links
Hello Molly Refund FAQs
Can I get a real refund from Hello Molly or will it always be store credit?
You can only get a full refund from Hello Molly if your item is faulty or incorrect; all change-of-mind returns receive store credit. This matters because many shoppers assume refunds are standard, but Hello Molly’s policy leans heavily on credit. If you believe your item has a fault, reach out to their team first with photos so you’re assessed under Australian Consumer Law rather than the store credit rules.
What should I do if Hello Molly says my item isn’t faulty but I disagree?
If Hello Molly doesn’t accept your fault claim, you can ask for reassessment by providing clear photos, timelines, and a short description of the issue. This creates stronger evidence and reduces back-and-forth, which is especially helpful for time-poor shoppers. If your claim is valid under Australian Consumer Law, you’re entitled to a repair, replacement, or refund—not store credit—so persistence and clarity matter.
How long does it usually take to get Hello Molly store credit or a refund?
Store credit typically arrives within seven business days after your return reaches their warehouse, while faulty refunds take about a week after approval. Bank processing can add a few extra days, so allow a short buffer. If your credit or refund hasn’t appeared after 7–10 business days, contact Hello Molly with your tracking details to speed things up and avoid unnecessary delays.
Is the $9.15 Hello Molly return fee worth paying, or should I ship it myself?
The $9.15 prepaid label is the simplest option, but you can ship the return yourself if you want to avoid that fee. Self-shipping can be cheaper, but it requires organising your own postage and ensuring tracking. For busy consumers, the prepaid label offers quick convenience; for budget-focused shoppers, comparing postal rates is often the smarter move.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Hello Molly
refund request that gets seen.