Need to contact

Alinta Energy

and make sure they reply?

Alinta Energy provides support that’s accessible, local, and easy to use - whether you prefer to call, send an enquiry, or message on social media. Customers can expect helpful service via Alinta’s Australian-based contact centres, responsive online forms, and even private Facebook Messenger replies.

With multiple award wins and a solid reputation for friendly assistance, Alinta has built trust among energy customers nationwide. Whether you’re asking about billing, concessions, moving house, or usage, Alinta’s team is ready to assist, often solving issues on the first contact.

 Here’s what Alinta customers most often raise:

• Billing Errors & High Charges: Missed concessions or incorrect meter readings can lead to overcharges.
  
  
• Customer Service Delays: Some users report long call wait times or delayed follow-ups.
  
  
• Pricing Confusion: After initial discounts expire, some customers feel their rates are no longer competitive.
  
  
• Account Admin: Challenges updating names, concessions, or merging accounts.
  
  
• Connection Delays: Gas meter installations or move-in connections can take longer than expected.
  
  

While these issues occur, most are resolved once flagged. Checking bills closely and contacting Alinta early helps avoid unnecessary hassle.

Choose the method that suits you best:

• 📞 Phone: Call 13 37 02 (residential) or 13 39 08 (business) – Mon–Fri 8am–6pm, Sat 8am–12pm AEDT.
  
  
• 📝 Online Form: Submit your query via the Residential Enquiry Form – typically gets a response in 1 business day.
  
  
• 💬 Facebook Messenger: Message facebook.com/alintaenergy privately—fast for billing questions or simple requests.
  
  
• 📧 Email: For formal complaints or feedback, email customer.service@alintaenergy.com.au.
  
  
• 🌐 MyAccount Portal: Log in to view bills, update details, track usage, or manage payments online.
  
  

For outages or emergencies, call 13 37 02 and follow the prompts for 24/7 emergency support.

• Refunds: Credits typically apply to your next bill, or you can request a refund. Overcharges are corrected when identified.
  

• Cancellations: No lock-in contracts or exit fees for residential plans. Final bills include any outstanding amounts or network disconnection fees (usually $10–$20).
  
  
• Price Match: No formal price matching, but Alinta will help ensure you’re on the best plan they offer.
  
  
• Warranty/Guarantees: Service quality is regulated. If Alinta falls short (e.g., excessive delays), you may receive compensation or credits.