Still waiting on a Hyundai refund?
Ajust helps you demand what you’re owed from
Hyundai
with a clear message they can’t ignore.
80% Success
30X Faster
2X Better Results
AI-sourced. Human-edited. Made clear for you.
Can you get a refund from Hyundai? Check eligibility first
- No change-of-mind refunds: New Hyundai vehicles do not have a return option. Once purchased and delivered, the sale is final unless a serious issue arises.
- Refunds for defects (ACL rights): Under Australian Consumer Law (ACL), you’re entitled to a refund or replacement if the vehicle has a major failure (e.g., unsafe defect, repeated repair failures, or significant misrepresentation). Minor fixable issues are covered by warranty repairs, not refunds.
- Cancelling a vehicle order (deposit refunds): Deposits are often refunded if you cancel before delivery, especially for common models. Legally, deposits may be withheld if costs were incurred, but many Hyundai dealers refund as goodwill.
- Used vehicles: Covered by ACL consumer guarantees. Refunds may apply if the car had undisclosed major defects or wasn’t as described.
- Finance and insurance add-ons: Finance contracts usually cannot be unwound after delivery. Insurance add-ons often have a 14–30 day cooling-off period for a full refund.
How to get a refund from Hyundai
- Contact your dealer: Always start with the Hyundai dealership where you purchased. For deposits, request cancellation and refund in writing. For major issues, outline the problem and state you are seeking a refund under ACL.
- Document issues: For defect-based claims, record repair attempts, keep service reports, and gather photos/videos. Clear documentation supports your case.
- Escalate to Hyundai Customer Care: If the dealer resists, contact Hyundai Australia at customercare@hyundai.com.au or call 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST). Provide your case details and request escalation.
- Follow dealer/manufacturer instructions: For deposit refunds, expect a reversal to card or EFT. For full refunds, you’ll need to return the vehicle with keys, paperwork, and sign acknowledgement forms.
- Vehicle return and paperwork: Hand over the car (if delivered), keys, and logbooks. If financed, refund funds will pay out the loan first; trade-ins may be returned or compensated.
- Receive refund: Refunds are usually processed via EFT, card reversal, or cheque. Confirm the amount includes all on-road costs for defect-based refunds.
Hyundai’s refund timeframe - how long it takes
- Deposits: Typically processed within a few business days to 2 weeks. Card refunds may take 5–10 business days to show.
- Full vehicle refunds: More complex. Expect weeks to a couple of months from claim initiation to funds in account. Once approved, payments usually arrive within 1–2 weeks of returning the vehicle.
- Cooling-off periods: In some states (e.g., NSW, VIC), statutory cooling-off rights apply before delivery. Refunds in these cases are processed almost immediately, minus any applicable small fee.
- Communication: Hyundai’s Customer Charter commits to timely responses but doesn’t state fixed timelines. Delays can occur if finance or trade-ins are involved.
Hyundai’s refund methods - how you'll get your money back
- Deposits: Refunded to original card, EFT, or cheque depending on payment method.
- Full car payments: Paid via EFT or bank cheque. If financed, refund first clears the loan, with surplus returned to you.
- Trade-ins: Returned if unsold, or trade-in value refunded if already sold.
- On-road costs: Refunds for major failures usually include registration and stamp duty. Registration fees may also be reclaimed separately via state road authorities.
- Add-ons: Extended warranties or insurance products refunded directly by providers if cancelled within their cooling-off period.
Common refund issues with Hyundai
- Dealership resistance: Dealers often push repairs before refunds.
- Deposit uncertainty: Some claim deposits are “non-refundable,” but many refund if no costs were incurred.
- Delays: Customers sometimes wait weeks for deposits to clear. Follow up with accounts or request proof of processing.
- Partial refunds/deductions: Dealers may attempt usage or admin deductions. Under ACL, major failures entitle you to a full refund without deductions.
- Poor communication: Missed calls or unclear timelines frustrate customers. Escalate to Hyundai Customer Care if needed.
- Finance/trade complexity: Refunds may involve unwinding loans or replacing trade-ins, adding extra steps.
Hyundai cases submitted through Ajust
Customer experiences with Hyundai refund cases
Easy deposit refunds: Some customers cancelled before delivery and received full deposit refunds within days.
Delayed deposit refund: Others waited weeks until escalating to managers.
Refund for major defects: A Genesis EV owner successfully secured a full refund after repeated issues, citing ACL and documenting all problems.
How Hyundai Refund Policy Compares to Competitors
- Toyota: No change-of-mind refunds, but honors ACL for defects. Refund/resolution outcomes are similar to Hyundai. Toyota typically has a 5-year warranty; Hyundai matches or exceeds with up to 7 years.
- Kia: Hyundai’s sister brand - refund approach nearly identical. Both rely on ACL for refunds and cover defects under long warranties.
- Luxury brands: Mercedes, Lexus, and others also resist refunds unless defects qualify under ACL. Hyundai’s approach is aligned, though luxury brands may offer goodwill swaps more often to protect their image.
- Guaranteed buyback: Hyundai offers a Guaranteed Future Value™ program (similar to Toyota and Kia) allowing you to return/swap cars at contract end, but this is not a refund policy.
Official Hyundai Refund Resources & Links
- Hyundai Customer Care: Hyundai Australia Contact | Email: customercare@hyundai.com.au | Phone: 1800 186 306
- Hyundai Customer Charter: Complaints Handling Process
- ACCC – New Car Consumer Rights: ACCC Car Sales & Repairs
- State consumer agencies: NSW Fair Trading – Motor Vehicle Complaints (check your state’s equivalent)
- Hyundai iCare: Hyundai iCare Program (warranty, servicing, roadside)
Hyundai Refund FAQs
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Hyundai
refund request that gets seen.