Trying to cancel Lorna Jane? Avoid the runaround.
Can you cancel your Lorna Jane subscription? Check eligibility and conditions
- No customer-initiated cancellations: Once an order is placed, Lorna Jane does not allow customers to cancel or amend it.
- Company cancellations: Lorna Jane may cancel orders due to stock issues, payment problems, or fraud checks. All monies are refunded if they cancel.
- Click & Collect orders: Not collected within 14 days are automatically cancelled on day 15 with a refund issued.
- Gift cards: Non-cancellable and non-refundable once purchased.
- No subscriptions: Lorna Jane does not offer recurring memberships or subscription services that require cancellation.
How to cancel a Lorna Jane subscription, service or order
- Act quickly: If you want to try cancelling, contact Customer Care immediately after placing your order.
- Use Live Chat: Available Mon–Fri, 9am–5pm AEST via the Contact Us page. Have your order number ready.
- Request cancellation or change: Explain the situation and ask if they can stop the order before processing.
- Follow their advice: Most likely, you’ll be told cancellations aren’t possible. Alternatives may include refusing delivery or returning the order after it arrives.
- For Click & Collect orders: Either let it auto-cancel after 14 days or pick it up and return it in-store immediately.
- Returns process: If your order cannot be cancelled, wait for delivery and initiate a return within 30 days.
How long does a Lorna Jane cancellation take?
- No grace period: Orders are final once placed. There is no 24-hour cooling-off window.
- Dispatch timeline: Orders may ship within 1–2 business days, making cancellations almost impossible after a short window.
- Click & Collect: Orders auto-cancel on day 15 if not collected. Refunds take up to 5 business days to appear.
- Return deadline: 30 days from delivery to return full-price items for a refund.
- Extension requests: Customers may request extensions for Click & Collect before the 14-day cutoff.
Lorna Jane cancellation fees and final charges – what to expect
- No cancellation fees: Customers are not charged to cancel, but cancellations aren’t normally allowed.
- Return postage costs: Customers pay for return shipping on change-of-mind returns.
- Original delivery charges: Non-refundable unless Lorna Jane cancels the order.
- No restocking fees: Returns are processed free of charge in-store.
- Non-refundable items: Gift cards and final sale items cannot be cancelled or refunded.
Lorna Jane cases submitted through Ajust
I tried to cancel Lorna Jane’s marketing texts after never signing up in the first place, but the messages kept coming for years. I repeatedly asked to be removed and nothing changed. At my age, it felt disrespectful and stressful to keep receiving unwanted promotions with no clear way to stop them. I just wanted the communication cancelled and my request taken seriously. - David
Consumer experiences with Lorna Jane cancellations
No cancellations allowed: Customers often report frustration when they immediately request cancellation but are told they must wait for delivery and then pay to return.
Click & Collect delays: Some found it unreasonable that they had to wait 14 days for auto-cancellation rather than getting a quicker refund.
Company cancellations: Customers occasionally experience Lorna Jane cancelling orders due to stock issues, with refunds processed but limited communication.
Lorna Jane Cancellation FAQs
Can you cancel a Lorna Jane subscription or ongoing membership?
No, you can’t cancel a Lorna Jane subscription because Lorna Jane does not offer subscriptions or recurring memberships. All purchases are one-off retail orders. This means there’s no ongoing service to stop or manage, and no recurring charges to worry about. If you’re trying to cancel, you’re likely referring to an individual order instead. In that case, different rules apply depending on whether the order has been processed, shipped, or is Click & Collect.
Can you cancel a Lorna Jane order after placing it?
No, Lorna Jane does not allow customer-initiated cancellations or order changes once an order is placed. Orders are treated as final immediately, with no cooling-off period or grace window. Even if you contact Customer Care straight away, cancellations are rarely possible because orders can be processed quickly. If you change your mind, the usual option is to wait for delivery and then return the item under their returns policy.
What happens if you don’t collect a Lorna Jane Click & Collect order?
Uncollected Lorna Jane Click & Collect orders are automatically cancelled after 14 days, with cancellation occurring on day 15. Once cancelled, a refund is issued back to the original payment method, usually appearing within five business days. This is one of the only situations where an order is cancelled without needing to return items. Customers can request an extension before the 14-day cutoff if needed.
Are there any fees or charges if a Lorna Jane order is cancelled or returned?
Lorna Jane does not charge cancellation or restocking fees, but most customer cancellations aren’t allowed. If the company cancels your order, you receive a full refund including delivery. For change-of-mind returns, you’ll usually need to pay return postage, and original delivery fees aren’t refunded. Gift cards and final sale items cannot be cancelled or refunded under any circumstances.
Tried to cancel but Lorna Jane made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.