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Can you cancel your Lorna Jane subscription? Check eligibility and conditions
- No customer-initiated cancellations: Once an order is placed, Lorna Jane does not allow customers to cancel or amend it.
- Company cancellations: Lorna Jane may cancel orders due to stock issues, payment problems, or fraud checks. All monies are refunded if they cancel.
- Click & Collect orders: Not collected within 14 days are automatically cancelled on day 15 with a refund issued.
- Gift cards: Non-cancellable and non-refundable once purchased.
- No subscriptions: Lorna Jane does not offer recurring memberships or subscription services that require cancellation.
How to cancel a Lorna Jane subscription, service or order
- Act quickly: If you want to try cancelling, contact Customer Care immediately after placing your order.
- Use Live Chat: Available Mon–Fri, 9am–5pm AEST via the Contact Us page. Have your order number ready.
- Request cancellation or change: Explain the situation and ask if they can stop the order before processing.
- Follow their advice: Most likely, you’ll be told cancellations aren’t possible. Alternatives may include refusing delivery or returning the order after it arrives.
- For Click & Collect orders: Either let it auto-cancel after 14 days or pick it up and return it in-store immediately.
- Returns process: If your order cannot be cancelled, wait for delivery and initiate a return within 30 days.
How long does a Lorna Jane cancellation take?
- No grace period: Orders are final once placed. There is no 24-hour cooling-off window.
- Dispatch timeline: Orders may ship within 1–2 business days, making cancellations almost impossible after a short window.
- Click & Collect: Orders auto-cancel on day 15 if not collected. Refunds take up to 5 business days to appear.
- Return deadline: 30 days from delivery to return full-price items for a refund.
- Extension requests: Customers may request extensions for Click & Collect before the 14-day cutoff.
Lorna Jane cancellation fees and final charges – what to expect
- No cancellation fees: Customers are not charged to cancel, but cancellations aren’t normally allowed.
- Return postage costs: Customers pay for return shipping on change-of-mind returns.
- Original delivery charges: Non-refundable unless Lorna Jane cancels the order.
- No restocking fees: Returns are processed free of charge in-store.
- Non-refundable items: Gift cards and final sale items cannot be cancelled or refunded.
Lorna Jane cases submitted through Ajust
Consumer experiences with Lorna Jane cancellations
No cancellations allowed: Customers often report frustration when they immediately request cancellation but are told they must wait for delivery and then pay to return.
Click & Collect delays: Some found it unreasonable that they had to wait 14 days for auto-cancellation rather than getting a quicker refund.
Company cancellations: Customers occasionally experience Lorna Jane cancelling orders due to stock issues, with refunds processed but limited communication.
Lorna Jane Cancellation FAQs
Tried to cancel but Lorna Jane made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.