Experiencing

Ergon Energy

outages? You’re not alone.

 Stay informed about power disruptions quickly and clearly:

• Ergon Energy Outage Finder:
  Visit Ergon Energy’s Outage Finder for a real-time interactive map or text view, detailing outage locations, causes, customer impact, and restoration estimates.
  
  
• Text View (Optional):
  Prefer a list? Switch to "Text View" on the Outage Finder to see all unplanned and planned outages clearly organized by location.
  
  
• Check Planned Outages:
  Confirm any planned maintenance outages scheduled for your area by selecting "Planned" on the Outage Finder. Ergon provides at least 4 days notice for planned interruptions.
  
  
• Outage Alerts (SMS/Email):
  Subscribe to free SMS/email outage notifications via Ergon’s Customer Self-Service Portal. Get automatic real-time updates whenever your address is affected.
  
  
• Follow Official Updates:
  For major events, follow Ergon Energy Network on Facebook or local news updates, particularly during severe storms or cyclones.
  
  

By regularly checking these official resources, you stay prepared, informed, and safe.

 If your power is out and not already listed, report it promptly:

• Safety First:
  Check if neighbours are also affected. If it's only your home, the issue might be local. For widespread blackouts, proceed to report immediately.
  
  
• Life-Threatening Emergencies:
  Call Triple Zero (000) immediately if you encounter fallen power lines, sparking equipment, or electric shock hazards. Additionally, report urgent electrical hazards to Ergon’s emergency line at 13 16 70 (24/7).
  
  
• Report Non-Emergency Outages (Phone):
  For power outages without immediate hazards, call Ergon on its dedicated 24/7 outage hotline at 13 22 96. Provide clear details: your location, outage timing, and any unusual occurrences (e.g., loud bangs, transformer sparks).
  
  
• Online Reporting (Customer Portal):
  Alternatively, log into Ergon’s Self-Service Portal and use the "Report a problem" feature, especially helpful during high call volumes.
  
  
• Follow-Up & Alerts:
  After reporting, you'll receive ongoing updates or safety instructions. Subscribers to outage notifications will get real-time updates via SMS/email until power is restored.
  

Reporting promptly helps Ergon dispatch crews faster, leading to quicker resolutions for everyone.

 In the past year, notable outages have largely been weather-related:

• January 2024 – Cyclone Kirrily (Townsville):
  A Category-3 cyclone impacted 66,000 customers, with severe infrastructure damage taking up to a week to fully repair. Crews from across QLD restored most customers within 72 hours, working tirelessly under challenging conditions.
  
  
• February 2025 – North QLD Floods (Townsville/Ingham):
  Flooding caused outages for over 9,000 customers. Critical substations were deliberately de-energized for safety, with power restored after floodwaters receded (24–48 hours).
  
  
• December 2024 – South West QLD Storms:
  A severe storm snapped a major transmission pole affecting multiple rural communities. Restoration took 12–24 hours, demonstrating how localized storms can cause significant outages.
  
  
• Common Local Causes:
  Wildlife interference, accidents (e.g., vehicle collisions), equipment faults, and extreme temperatures regularly trigger smaller outages affecting fewer customers. These issues typically resolve quickly within hours.
  

Ergon continuously strengthens network infrastructure but extreme weather remains the leading cause of substantial outages.

 Ergon Energy categorises outages to guide response times:

• Minor Local Outages:
  Typically resolved within 2–8 hours. Ergon’s service guarantee means urban outages rarely exceed 8 hours, compensation may apply if exceeded.
  
  
• Moderate Outages:
  Affecting towns or larger groups, resolved typically within 12–18 hours (urban/rural areas) or 24 hours (remote areas). Lightning strikes or equipment failures usually restored by rerouting power swiftly.
  
  
• Major/Widespread Outages:
  Significant damage (cyclones, floods) can take multiple days. Ergon activates comprehensive Disaster Management Plans, prioritising safety, critical infrastructure, and high-population areas first. Most large outages see significant progress within 48–72 hours.
  
  
• Planned Maintenance:
  Scheduled outages typically last no longer than 8 hours. Customers receive advance notice, and power returns immediately upon completion.
  

Safety always comes first, which can occasionally delay restoration, but Ergon prioritises prompt, safe power restoration around the clock.

• Live Outage Map: Ergon Energy Outage Finder
  
  
• Outage Alerts (Register): Manage Notifications
  
  
• Report Outages (24/7 Hotline): 13 22 96
  
  
• Emergencies: Triple Zero (000) or 13 16 70
  
  
• General Enquiries: 13 74 66 (Mon–Fri, 7am–5pm)
  
  
• Outage Safety FAQ: Power Outage Safety Guide
  
  
• Facebook Updates: Ergon Energy Network
  
  
• Twitter (X): @ErgonEnergy
  
  
• Instagram: @ergonenergy