Experiencing Ergon Energy outages? You’re not alone.
Is There an Outage with Ergon Energy Right Now?
How to check Ergon Energy outage status
Stay informed about power disruptions quickly and clearly:
- Ergon Energy Outage Finder:
Visit Ergon Energy’s Outage Finder for a real-time interactive map or text view, detailing outage locations, causes, customer impact, and restoration estimates. - Text View (Optional):
Prefer a list? Switch to "Text View" on the Outage Finder to see all unplanned and planned outages clearly organized by location. - Check Planned Outages:
Confirm any planned maintenance outages scheduled for your area by selecting "Planned" on the Outage Finder. Ergon provides at least 4 days notice for planned interruptions. - Outage Alerts (SMS/Email):
Subscribe to free SMS/email outage notifications via Ergon’s Customer Self-Service Portal. Get automatic real-time updates whenever your address is affected. - Follow Official Updates:
For major events, follow Ergon Energy Network on Facebook or local news updates, particularly during severe storms or cyclones.
By regularly checking these official resources, you stay prepared, informed, and safe.
How to report a Ergon Energy outage
If your power is out and not already listed, report it promptly:
- Safety First:
Check if neighbours are also affected. If it's only your home, the issue might be local. For widespread blackouts, proceed to report immediately. - Life-Threatening Emergencies:
Call Triple Zero (000) immediately if you encounter fallen power lines, sparking equipment, or electric shock hazards. Additionally, report urgent electrical hazards to Ergon’s emergency line at 13 16 70 (24/7). - Report Non-Emergency Outages (Phone):
For power outages without immediate hazards, call Ergon on its dedicated 24/7 outage hotline at 13 22 96. Provide clear details: your location, outage timing, and any unusual occurrences (e.g., loud bangs, transformer sparks). - Online Reporting (Customer Portal):
Alternatively, log into Ergon’s Self-Service Portal and use the "Report a problem" feature, especially helpful during high call volumes. - Follow-Up & Alerts:
After reporting, you'll receive ongoing updates or safety instructions. Subscribers to outage notifications will get real-time updates via SMS/email until power is restored.
Reporting promptly helps Ergon dispatch crews faster, leading to quicker resolutions for everyone.
Recent Ergon Energy Outages & Causes
In the past year, notable outages have largely been weather-related:
- January 2024 – Cyclone Kirrily (Townsville):
A Category-3 cyclone impacted 66,000 customers, with severe infrastructure damage taking up to a week to fully repair. Crews from across QLD restored most customers within 72 hours, working tirelessly under challenging conditions. - February 2025 – North QLD Floods (Townsville/Ingham):
Flooding caused outages for over 9,000 customers. Critical substations were deliberately de-energized for safety, with power restored after floodwaters receded (24–48 hours). - December 2024 – South West QLD Storms:
A severe storm snapped a major transmission pole affecting multiple rural communities. Restoration took 12–24 hours, demonstrating how localized storms can cause significant outages. - Common Local Causes:
Wildlife interference, accidents (e.g., vehicle collisions), equipment faults, and extreme temperatures regularly trigger smaller outages affecting fewer customers. These issues typically resolve quickly within hours.
Ergon continuously strengthens network infrastructure but extreme weather remains the leading cause of substantial outages.
How long does it take for Ergon Energy to fix an outage?
Ergon Energy categorises outages to guide response times:
- Minor Local Outages:
Typically resolved within 2–8 hours. Ergon’s service guarantee means urban outages rarely exceed 8 hours, compensation may apply if exceeded. - Moderate Outages:
Affecting towns or larger groups, resolved typically within 12–18 hours (urban/rural areas) or 24 hours (remote areas). Lightning strikes or equipment failures usually restored by rerouting power swiftly. - Major/Widespread Outages:
Significant damage (cyclones, floods) can take multiple days. Ergon activates comprehensive Disaster Management Plans, prioritising safety, critical infrastructure, and high-population areas first. Most large outages see significant progress within 48–72 hours. - Planned Maintenance:
Scheduled outages typically last no longer than 8 hours. Customers receive advance notice, and power returns immediately upon completion.
Safety always comes first, which can occasionally delay restoration, but Ergon prioritises prompt, safe power restoration around the clock.
Official Ergon Energy Outage Resources & Links
- Live Outage Map: Ergon Energy Outage Finder
- Outage Alerts (Register): Manage Notifications
- Report Outages (24/7 Hotline): 13 22 96
- Emergencies: Triple Zero (000) or 13 16 70
- General Enquiries: 13 74 66 (Mon–Fri, 7am–5pm)
- Outage Safety FAQ: Power Outage Safety Guide
- Facebook Updates: Ergon Energy Network
- Twitter (X): @ErgonEnergy
- Instagram: @ergonenergy
Ergon Energy reports submitted through Ajust
Over the past three weeks I’ve had five separate power outages, the last one lasting several days. It’s been impossible to keep up with daily life and my family’s routines without reliable electricity. I just want Ergon to get the right resources in place so this doesn’t keep happening. - Ashley
The Tangorin line has gone down four times in a month and it’s disrupting my work and access to essentials. I’ve reported it multiple times but nothing has been fixed permanently. This constant stop-start power is wearing thin. - Jacob
We’ve had repeated, days-long outages on the Tangorin line during cold weather. I’ve had to run a generator nonstop just to keep my kids warm and able to do schoolwork, which adds big fuel costs. The service used to be first class and now it’s the opposite. - Brenda
Frequent outages over September and October have damaged multiple appliances in my home, from air conditioners to my oven. With everything electric here, losing this equipment has been a huge hit financially and practically. I’m asking Ergon to take responsibility. - Sharon
Ergon Energy Outage FAQs
How can I check if there’s an Ergon Energy power outage in my area?
You can check current outages by visiting the Ergon Energy Outage Finder, which offers a real-time map and text list of affected areas. It shows outage causes, customer impact, and estimated restoration times so you can plan ahead. For convenience, you can switch to Text View for a location-by-location list, or filter for planned outages with at least four days’ notice.
What’s the fastest way to report a power outage to Ergon Energy?
The quickest way is to call Ergon’s 24/7 outage hotline on 13 22 96 and provide your location, outage time, and any unusual signs like sparks or bangs. If there’s a hazard such as fallen powerlines, call Triple Zero (000) immediately. You can also report online via the Ergon Self-Service Portal’s “Report a problem” feature, which is especially useful during high call volumes.
How long does Ergon Energy usually take to restore power after an outage?
Most local outages are fixed within 2–8 hours, while moderate outages can take 12–24 hours depending on location. Major weather events like cyclones or floods can require several days for full restoration, as safety and critical infrastructure are prioritised. Planned maintenance outages are usually under 8 hours and are scheduled with advance notice to minimise disruption.
What are the most common causes of Ergon Energy outages?
Severe weather is the main cause, with cyclones, floods, and storms often impacting thousands of customers. Other frequent triggers include wildlife interference, vehicle accidents, equipment faults, and extreme heat, which tend to cause smaller, shorter outages. Ergon regularly upgrades infrastructure to improve resilience, but major natural disasters can still cause longer delays in restoration.
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