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Edited by:
Ajust Content Team
Last updated:
August 27, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
LG
 

You can lodge a complaint with LG Australia in several ways, depending on how quickly you want a response:

  • Phone (fastest): Call 1300 LG CARE (1300 54 2273) — available 7 days a week, 8am–8pm AEST.

  • Online Form: Go to LG’s Contact Us page and select the Email option. Describe your issue and submit. Expect a response within 24 hours.

  • Live Chat / WhatsApp: Chat with a support agent via LG’s website or send a message to +61 408 683 744 on WhatsApp (available 24/7).

  • Mail: Write to
    Customer Support, LG Electronics Australia Pty Ltd,
    PO Box 212, Horsley Park NSW 2175    .
    (Include your phone number—LG may call instead of responding by mail.)

  • Retailer Support: If you purchased through a store (e.g. JB Hi-Fi, The Good Guys), lodge a complaint in-store and ask them to escalate it to LG directly.

📝 Tip: Always request a reference number and record the name of the representative for follow-ups.

What happens after you submit a complaint to LG?

Once received, LG will attempt to resolve your complaint immediately at first contact.

  • If it’s a straightforward issue (e.g. product fault under warranty), support may book a technician, arrange a part, or recommend a fix on the spot.

  • For more complex issues, your complaint is escalated internally, and you’ll receive updates by phone or email.

  • You can request a senior review if your complaint isn’t progressing. LG encourages this and assigns a case manager if required.

LG aims for fair outcomes (repairs, replacements, or refunds) depending on warranty status and severity. They assess all complaints impartially and aim to keep you updated throughout.

📞 Phone complaints receive instant acknowledgment.
‍
📧 Email and online forms: expect initial replies within 24 hours.

Common complaints against
LG

LG’s most frequent complaint topics in Australia include:

  • Product durability issues: TVs with panel faults, fridges with compressor failures, leaking washing machines.

  • Warranty rejections or delays: Customers report LG avoiding claims or delaying repair authorisations.

  • Poor communication: Missed callbacks, rude agents, or being bounced between teams.

  • Repair delays: Long waits for technician appointments or spare parts - sometimes weeks or months.

  • Trust issues: Customers report LG removing negative reviews from its website.

These problems are common, but you’re not powerless. Consumer law backs you up if the product fails prematurely.

Complaints submitted through Ajust

How other consumers
LG
 complaints got resolved

Washing machine flood: A 1-year-old LG front-loader flooded a customer’s laundry. After two weeks of delays, the customer threatened to contact Consumer Affairs - LG escalated the case, inspected the unit, and offered a resolution.

Fridge compressor failure: A customer pushed LG to acknowledge their fridge failed too soon. It was out of warranty, but LG covered the repair under Australian Consumer Law.

TV replacement win: A customer named Patricia dealt with poor support, until a third LG agent took responsibility. LG sent a technician, confirmed the fault, and replaced the TV.

How to escalate a complaint with LG

If LG isn’t resolving your complaint, take these steps:

  1. Escalate internally: Ask for your case to be reviewed by a supervisor or senior agent. Mention your reference number and why you're not satisfied.

  2. Get the retailer involved: JB Hi-Fi, Harvey Norman, and The Good Guys can push LG to act—they’re responsible under consumer law too.

  3. Contact Fair Trading:
     Lodge a complaint with your state’s consumer protection agency (e.g. NSW Fair Trading, Consumer Affairs Victoria).

  4. Report to the ACCC:
     Use the ACCC’s complaint tool for serious or repeated misconduct. LG has been fined before, this gets their attention.

📝 Keep all your documentation: reference numbers, emails, receipts, call logs.

Regulatory & Ombudsman Information for LG

There’s no official “electronics ombudsman” in Australia—but you still have clear external options:

  • Fair Trading (state/territory): Lodge a formal complaint if LG delays, denies warranty, or fails to resolve the issue.

  • ACCC (federal): Report systemic issues or misleading conduct (e.g., warranty refusals on known faults).

  • NCAT / VCAT: Take LG to a consumer tribunal (if needed) for a binding decision.

  • OAIC: If your LG issue involves a data/privacy breach, the OAIC can help.

  • AFCA: Only relevant if there’s a financial services issue (e.g., insurance on extended warranty plans).

🎯 LG must comply with Australian Consumer Law. If your complaint goes ignored, these bodies can enforce action or mediate a solution.

Official LG Complaint Resources & Links

LG
Complaints FAQs

You’ve done your part, now it’s time to hold
LG
accountable.

Take the final step and submit a complaint that gets seen and responded to.

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