Had an issue with LG? Get a real response.
How to submit a complaint with LG
You can lodge a complaint with LG Australia in several ways, depending on how quickly you want a response:
- Phone (fastest): Call 1300 LG CARE (1300 54 2273) — available 7 days a week, 8am–8pm AEST.
- Online Form: Go to LG’s Contact Us page and select the Email option. Describe your issue and submit. Expect a response within 24 hours.
- Live Chat / WhatsApp: Chat with a support agent via LG’s website or send a message to +61 408 683 744 on WhatsApp (available 24/7).
- Mail: Write to
Customer Support, LG Electronics Australia Pty Ltd,
PO Box 212, Horsley Park NSW 2175.
(Include your phone number—LG may call instead of responding by mail.) - Retailer Support: If you purchased through a store (e.g. JB Hi-Fi, The Good Guys), lodge a complaint in-store and ask them to escalate it to LG directly.
📝 Tip: Always request a reference number and record the name of the representative for follow-ups.
Once received, LG will attempt to resolve your complaint immediately at first contact.
- If it’s a straightforward issue (e.g. product fault under warranty), support may book a technician, arrange a part, or recommend a fix on the spot.
- For more complex issues, your complaint is escalated internally, and you’ll receive updates by phone or email.
- You can request a senior review if your complaint isn’t progressing. LG encourages this and assigns a case manager if required.
LG aims for fair outcomes (repairs, replacements, or refunds) depending on warranty status and severity. They assess all complaints impartially and aim to keep you updated throughout.
📞 Phone complaints receive instant acknowledgment.
📧 Email and online forms: expect initial replies within 24 hours.
Common complaints against LG
LG’s most frequent complaint topics in Australia include:
- Product durability issues: TVs with panel faults, fridges with compressor failures, leaking washing machines.
- Warranty rejections or delays: Customers report LG avoiding claims or delaying repair authorisations.
- Poor communication: Missed callbacks, rude agents, or being bounced between teams.
- Repair delays: Long waits for technician appointments or spare parts - sometimes weeks or months.
- Trust issues: Customers report LG removing negative reviews from its website.
These problems are common, but you’re not powerless. Consumer law backs you up if the product fails prematurely.
LG complaints submitted through Ajust
My LG refrigerator failed and the complaint process made everything harder. I explained how urgent it was, but customer service showed little compassion and added stress instead of support. Food and medication were at risk, yet I felt dismissed and unheard when I needed help most. I just wanted my situation understood and acted on fairly. - Shakira
When my LG fridge stopped working just before Christmas, the complaint process dragged on with cancelled appointments and broken promises. I kept being told someone would call me back, but no one ever did. Weeks without a fridge caused real disruption at home, and chasing updates became exhausting. I expected accountability and timely action, not silence. - Ron
After my LG fridge broke, I lodged a complaint expecting a clear path forward. Instead, I spent weeks calling, repeating my story, and being told my issue wasn’t escalated. I lost food, time, and wages, and felt misled at every step. The lack of follow-through and transparency turned a product fault into a major ordeal. - Lara
How other consumers LG complaints got resolved
Washing machine flood: A 1-year-old LG front-loader flooded a customer’s laundry. After two weeks of delays, the customer threatened to contact Consumer Affairs - LG escalated the case, inspected the unit, and offered a resolution.
Fridge compressor failure: A customer pushed LG to acknowledge their fridge failed too soon. It was out of warranty, but LG covered the repair under Australian Consumer Law.
TV replacement win: A customer named Patricia dealt with poor support, until a third LG agent took responsibility. LG sent a technician, confirmed the fault, and replaced the TV.
If LG isn’t resolving your complaint, take these steps:
- Escalate internally: Ask for your case to be reviewed by a supervisor or senior agent. Mention your reference number and why you're not satisfied.
- Get the retailer involved: JB Hi-Fi, Harvey Norman, and The Good Guys can push LG to act—they’re responsible under consumer law too.
- Contact Fair Trading:
Lodge a complaint with your state’s consumer protection agency (e.g. NSW Fair Trading, Consumer Affairs Victoria). - Report to the ACCC:
Use the ACCC’s complaint tool for serious or repeated misconduct. LG has been fined before, this gets their attention.
📝 Keep all your documentation: reference numbers, emails, receipts, call logs.
There’s no official “electronics ombudsman” in Australia—but you still have clear external options:
- Fair Trading (state/territory): Lodge a formal complaint if LG delays, denies warranty, or fails to resolve the issue.
- ACCC (federal): Report systemic issues or misleading conduct (e.g., warranty refusals on known faults).
- NCAT / VCAT: Take LG to a consumer tribunal (if needed) for a binding decision.
- OAIC: If your LG issue involves a data/privacy breach, the OAIC can help.
- AFCA: Only relevant if there’s a financial services issue (e.g., insurance on extended warranty plans).
🎯 LG must comply with Australian Consumer Law. If your complaint goes ignored, these bodies can enforce action or mediate a solution.
- LG Australia Complaints Procedure
- LG Contact Us Page
- Phone: 1300 LG CARE (1300 54 2273)
- WhatsApp: +61 408 683 744
- Email/Contact Form: via LG’s Contact Page
- Mailing Address:
P.O. Box 212, Horsley Park NSW 2175 - ACCC – Consumer Rights & Complaint Tool
LG Complaints FAQs
How reliable is LG customer support in Australia for warranty and repair issues?
LG customer support in Australia is generally reliable, but experiences vary depending on the issue and how it’s handled. Many warranty and repair cases are resolved quickly, especially when parts and technicians are available. However, some consumers report delays, repeated explanations, or being redirected between LG and repair partners. Clear documentation, regular follow-ups, and escalation when needed usually improve outcomes and speed up resolutions.
What are the most common problems customers face when dealing with LG support?
The most common LG customer issues involve warranty failures, repair delays, and slow or unhelpful communication. Products may fail within one to two years, leading to repair or replacement requests. Some consumers experience long waits for parts or technicians, or feel bounced between support channels. These problems often improve once customers escalate the issue and clearly reference their consumer rights.
What is the fastest way to contact LG customer support in Australia?
Calling LG or using live chat is usually the fastest way to reach LG customer support in Australia. Phone and chat offer real-time help for troubleshooting, repairs, and warranty questions. WhatsApp can also be quick for simple requests. Having your receipt, serial number, and a clear description of the issue ready helps avoid delays and reduces back-and-forth.
What should I do if LG delays my repair or refuses a refund?
If LG delays your repair or refuses a refund, escalate the issue and clearly reference Australian Consumer Law. Provide proof of purchase, photos, and a timeline of events to strengthen your case. Many consumers succeed after following up through multiple channels and clearly stating their entitlement to a repair, replacement, or refund when a product fails within a reasonable time.
You’ve done your part, now it’s time to hold LG accountable.
Take the final step and submit a complaint that gets seen and responded to.