Trying to cancel

iiNet

? Avoid the runaround.

 You can cancel your iiNet internet, NBN, or mobile service at any time, but the costs depend on your plan type and contract status.

✅ No-Contract (Month-to-Month): Cancel anytime with no cancellation fee. iiNet stops your service on the chosen date and issues any prorated credits for unused time.

⚠️ In-Contract Plans: If you’re under a fixed-term contract (e.g. 12 or 24 months), cancelling early triggers an Early Termination Charge (ETC) listed in your Critical Information Summary. Fees are typically based on remaining months or subsidised hardware.

🔁 Equipment Returns: If you received a “free” or subsidised modem or Fetch TV box, you may need to return it within 21 days to avoid non-return fees (e.g. $8 per remaining month up to $192).

📞 Porting Numbers: If you want to keep your iiNet landline or mobile number, port it before cancellation — once you cancel, the number can’t be transferred.

👤 Account Ownership: Only the account holder or authorised contact can cancel. iiNet won’t process third-party cancellation requests for security reasons.

 iiNet requires you to cancel via phone to confirm your identity and finalise your service end date.

1️⃣ Gather details:
Have your account number and the service(s) you’re cancelling ready.

2️⃣ Call iiNet Support:
📞 13 22 58 (Australia) or +61 8 9214 2222 (overseas)
Select “Accounts & Billing” or “Change my plan” to reach the correct team.

3️⃣ Request cancellation:
Tell the rep you want to cancel your service. They’ll confirm your details, ask for a reason (optional), and advise on hardware returns or break fees.

4️⃣ Set your end date:
You can choose an immediate disconnection or schedule it for a future date (e.g. end of billing cycle). Any unused days are credited back to you.

5️⃣ Confirm fees & returns:
If under contract, they’ll quote the break fee. You’ll also receive email instructions for returning modems or Fetch boxes within 21 days.

6️⃣ Request written confirmation:
Ask for an email or reference number verifying your cancellation request. Keep this as proof in case of disputes.

💡 Tip: iiNet may offer retention discounts to keep you. If you’re sure, just politely insist on proceeding.

• No 30-day notice: You can cancel at any time. iiNet doesn’t enforce a long notice period for residential services.
  
  
• Prorated billing: Charges stop on your cancellation date, and unused prepaid days are credited.
  
  
• 21-day return window: Return iiNet-supplied modems within 21 days to avoid fees.
  
  
• Final invoice: Usually issued at your next billing cycle. It includes prorated credits, early termination fees, and any equipment costs.
  
  
• Refund timeline: If iiNet owes you money, refunds are processed within 5–10 business days once requested.
  
  
• Contract expiry: Cancelling after your minimum term ends means no fees — but the service won’t stop automatically. You must still call to cancel.
  

Tip: Cancel near your billing date and contract end to avoid overlapping charges.

🔸 Early Termination Charge (ETC): Applies only if you’re still under contract. Usually a fixed dollar amount or a percentage of remaining months. For example, 85% of the remaining contract balance.

🔸 Modem or Equipment Fee: If you don’t return a subsidised modem within 21 days, iiNet charges $8 per remaining month (max $192) for Home Wireless or similar hardware.

🔸 Setup & Installation Fees: Non-refundable. If you cancel before meeting minimum term conditions (e.g. waived setup fee for staying 6 months), iiNet may reclaim the fee.

🔸 Fetch TV Non-Return Fee: If you rented a Fetch box, you’ll be billed (~$150) unless returned.

🔸 Out-of-Contract Services: No cancellation fees. You only pay for usage up to your disconnection date.

🔸 Late or Final Bill Payment: If you owe a balance (e.g. ETC or last usage), pay by the due date to avoid late fees or collections.