Shaver Shop allows order cancellations, but only if the order hasn’t been dispatched yet. Once an order has left the warehouse, cancellation is no longer possible and you’ll need to use their 21-day change-of-mind returns policy instead.

Orders You Can Cancel

You can cancel:

• Any standard online order
  
  
• Any in-store placed home-delivery order
  
  
• Click & Collect orders before pickup
  

Requirement: The order must still be in the “pending” or “processing” stage.

Click & Collect Auto-Cancellation

If you choose Click & Collect but fail to collect your order:

• Shaver Shop automatically cancels it after 14 days
• You receive a refund after the cancellation is processed
  

When You Cannot Cancel

You can’t cancel if:

• The order has already been dispatched
  
  
• The parcel is in transit
  
  
• The order has been delivered
  

At that point, your best option is to return the item under Shaver Shop’s 21-day returns policy.

✔ No Subscription Services to Cancel

Shaver Shop does not offer subscription memberships (other than marketing emails/SMS which you can opt out of anytime). There is no recurring paid program to cancel.

Shaver Shop does not provide an in-app or online cancellation button. All cancellations must be done manually via customer service.

Here’s the exact process:

1. Call Customer Service Immediately (Fastest Method)

This is the only reliable way to cancel before dispatch.

📞 Shaver Shop Customer Service:

1300 SHAVER (1300 742 837)
Hours: Mon–Fri, 9am–5pm AEST

Tell them:

• Your order number
  
  
• That you wish to cancel the order before dispatch

If the item hasn’t been packed or shipped, they’ll cancel it on the spot.

2. Email Customer Support (Slower)

If calling isn’t possible try emailing support@shavershop.com.au

Include your full name, order number, reason for cancellation, and contact details.

Emails may not be read fast enough to catch a pre-shipment order, so use only when phone support is unavailable.

3. Cancelling In-Store Assistance Orders

If a store placed an online order on your behalf:

• You must still call customer service
• Individual stores cannot cancel online orders themselves
  

4. Cancelling Communications

To cancel marketing messages:

• Email unsubscribe: link at bottom of any email
  
  
• SMS: reply STOP

Shaver Shop processes orders quickly, so timing is everything.

Best Chance for Cancellation

• Within minutes of placing your order
  
  
• Ideally within 1–2 hours
  
  
• Before the order enters warehouse picking and packing
  

If you ordered late at night, calling early the next morning often works.

Same-Day Orders

If ordered during business hours:

• Attempt cancellation immediately
  
  
• Warehouse often processes orders same-day
  

Click & Collect Deadline

• Held for 14 days
• Auto-cancelled on day 14
  
  
• Refund issued after store processes cancellation

Missed Cancellation? Use the 21-Day Return Policy

If the order has already shipped:

• You cannot cancel
  
  
• But you have 21 days from purchase to return it (unused)
  

Shaver Shop charges no cancellation fees.

Cancel Before Dispatch = Full Refund

No penalties. No admin fees. No restocking charges

After Dispatch: Costs to Expect

If you can’t cancel and need to return your item:

• Return shipping may be at your cost (for change-of-mind returns)
  
  
• Original delivery fee is usually not refunded
  ‍
• In-store returns are free.

No Restocking Fees

Shaver Shop does not charge any extra fees for returns or cancellations.