Bought something from

Costco

that broke too soon?

Costco Australia doesn’t offer a separate extended warranty. Instead, every item is backed by:

• The manufacturer’s standard warranty (e.g., Hisense TV = 3 years, Samsung = 1 year).
  
  
• Australian Consumer Law protections (products must be of acceptable quality).
  
  
• Costco’s 100% Satisfaction Guarantee: If you’re unhappy with a purchase or it fails prematurely, Costco will refund or replace it.
  
  

Electronics and appliances include a 90-day change-of-mind return policy. Outside of that, faulty items are handled under manufacturer warranty, ACL, or Costco’s satisfaction guarantee.

1. Visit the warehouse returns counter with your product and membership card. Staff can look up purchases linked to your account.
   
   
2. Bring proof of purchase (receipt, membership lookup, or online order confirmation).
   
   
3. Contact Member Care if you can’t visit a store:
   
   
   • Phone: (03) 5316 7223 (Mon–Fri, 8am–5pm AEST).
     
     
   • Online: Costco’s support portal or website chat.
     
     
4. Resolution options: Refund, exchange, or in some cases, Costco will facilitate manufacturer repair.
   
   
5. Escalate if needed: If staff push you to the manufacturer, remind them that under ACL, the retailer is responsible. Managers can usually resolve this quickly.
   

Tip: Keep your membership active. Expired memberships may block claims.

• Electronics: Change-of-mind returns limited to 90 days.
  
  
• Diamonds/jewelry: Items over 1ct or high-value watches require verification (2–5 days).
  
  
• Custom/special orders: Non-returnable unless defective.
  
  
• Hearing aids: Covered by separate purchase agreement.
  
  
• Membership status: Active membership required for returns and warranty claims.
  
  
• Misuse/damage: Physical damage or wear-and-tear isn’t covered.
  

• Membership card/number (links to purchase history).
  
  
• Receipt/order confirmation (helpful but not mandatory).
  
  
• Product + accessories (bring included parts, chargers, remotes).
  
  
• Photo ID (sometimes requested for large refunds).
  
  
• Proof of fault (photos or videos can help if the issue isn’t obvious).
  

• Instant in-store refunds/exchanges: Often resolved within minutes.
  
  
• Verification items (e.g., diamonds, luxury watches): 2–5 business days.
  
  
• Manufacturer repairs (when Costco facilitates): Usually 1–2 weeks, depending on parts/service.
  
  
• Online returns: Typically 1 week including courier collection + refund processing.
  
  
• Refunds: Card refunds show in 2–5 business days.