Still waiting on a

Netflix

refund?

Netflix has a no-refund policy by default, but there are exceptions where you might be eligible:

• New subscribers: If you cancel shortly after subscribing (usually within 7 days) and haven’t streamed anything, Netflix may issue a one-time refund.
  
  
• Unauthorizsed charges: If someone else restarted your subscription, or if you were billed after cancellation, Netflix will investigate and often refund.
  
  
• Double billing or system error: Netflix refunds overcharges or duplicate payments once verified.
  
  
• Billing through Apple or Google: If you’re subscribed via the App Store or Google Play, you’ll need to follow their separate refund processes.
  
  
• Gift cards: Balances are not refundable, but may be transferred if mistakenly redeemed to the wrong account.
  
  
• Legal compliance: In rare service-wide faults, Netflix will honour Australian Consumer Law refund rights.
  
  

Netflix won’t refund for mid-month cancellations or unused content unless you request and qualify based on the above.

1. Cancel your membership at netflix.com/cancelplan (if not already cancelled).
   
   
2. Go to Netflix Help Center and choose “Contact Us” to access Live Chat or Call.
   
   
3. Explain your refund request clearly: e.g. “I was charged after cancelling” or “I haven’t used the service.”
   
   
4. Verify your account: Support may ask for your email, payment method, or last 4 digits of your card.
   
   
5. Ask politely: Refunds are discretionary. If you haven't streamed or the charge was accidental, explain that.
   
   
6. Request confirmation: Ask for an email confirmation or case number.
   
   
7. If billed via Apple/Google, use their platform to request the refund. Netflix can’t issue refunds through external billing systems.
   

• Standard refunds: Processed within 5–7 business days once approved.
  
  
• App Store/Google Play: These follow Apple or Google’s timelines (typically 1–7 days).
  
  
• Worst-case estimate: Netflix sometimes quotes up to 30 days for processing, but this is rare.
  
  
• Confirmation email: You’ll receive an email once the refund is processed (use that to track timing).
  
  
• Multiple month refunds: If refunded for several months, each may appear as a separate credit.
  
  
• Delays: May occur if your payment method is no longer valid. Your bank may still accept the refund or hold it temporarily.
  

• Original payment method: Refunds are credited to the same card/account used.
  
  
• Apple/Google-billed users: Must claim through Apple or Google refund tools.
  
  
• Gift card credits: Not refundable as cash, but might be restored or transferred to another account if misapplied.
  
  
• Courtesy credits: Occasionally, Netflix may extend your membership instead of issuing a cash refund.
  
  
• Closed card issues: Refunds still go to the original card. Your bank may reroute to your new account or hold the funds.
  
  
• Multiple accounts: If you had duplicate subscriptions, Netflix will refund each account separately to the matching payment method.
  

• ❌ Forgot to cancel: Netflix usually won’t refund if you simply forgot - especially if content was streamed.
  
  
• 🔁 Account auto-restarted: If someone logged in post-cancellation, Netflix might resume billing. You can get a refund if no content was viewed.
  
  
• 👥 Duplicate accounts: Refunds for overlap may be granted, but only recent months are typically refunded.
  
  
• 🔓 Unauthorised charges: If your account was hacked, Netflix will secure your account and refund excess charges.
  
  
• 🔧 Service outages: No refunds for brief downtime. For major issues, Netflix may offer courtesy credits.
  
  
• 🚫 No self-service refund button: Refunds must be requested through support. Cancellation alone does not trigger a refund.