Had an issue with

Anytime Fitness

? Get a real response.

Submitting an Anytime Fitness complaint is simple, and choosing the right contact method speeds things up.

1. Speak Directly With Your Home Club
Every Anytime Fitness club is independently owned, so start here. Talk to the club manager in person or by phone. Local teams can often resolve:

• Equipment issues
  
  
• Staff behaviour concerns
  
  
• Cleaning or facility complaints
  
  
• Membership or access problems
  

Many issues get fixed immediately at the club level.

2. Online Feedback Form
Use the official “Send Us Your Feedback” form on the Anytime Fitness Australia website. This is best for after-hours issues or when you want a written record.

3. Email Member Solutions (Corporate)
Send detailed complaints to membersolutions@anytimefitness.com.au.

Include:

• Your club location
  
  
• Membership number
  
  
• Timeline of events
  
  
• Any screenshots or documents
  

This route is ideal when local staff aren’t resolving the issue.

4. Billing Complaints (Debitsuccess)
For charges, cancellations, or direct debit issues:

• Call 1800 917 476
  
  
• Email anytimecs@debitsuccess.com
  

Debitsuccess handles billing for most Australian clubs and can reverse incorrect charges quickly.

5. Help Centre
Visit the FAQ portal for guidance on common issues like updating payment details, freezing memberships, or cancellation steps.

Tip: Be clear, factual, and include dates and evidence. This reduces delays and back-and-forth.

Once you lodge a complaint, here’s the typical process:

1. Local Club Review
If you complain onsite or via the club email, the club manager or franchise owner usually follows up first. They can resolve most operational or facility issues straight away.

2. Corporate Member Solutions (Escalated Complaints)
For complaints lodged through Member Solutions or the online feedback form, a case manager gets assigned.

They will:

• Confirm receipt of your complaint
  
  
• Gather extra details
  
  
• Liaise with the franchise owner
  
  
• Keep you updated as the case progresses
  

Many members appreciate that corporate support provides more structured communication.

3. Expected Timelines

• Simple issues: 1–3 days
  
  
• Billing corrections: often same day or 48 hours
  
  
• Complex complaints (cancellations, disputes, serious incidents): 1–2 weeks

If you don’t hear back within a few business days, send a polite follow-up.

4. How You’ll Be Updated
Replies come via the method you used — email or phone. Updates typically include:

• Confirmation the issue is being investigated
  
  
• Explanation of next steps
  
  
• Resolution details (refund processed, cancellation finalised, repairs scheduled)
  

5. Closing the Loop‍

Once resolved, you’ll receive confirmation (often in writing) to ensure you have proof of the outcome (especially important for cancellations).

Anytime Fitness aims to make the process fair, transparent, and supportive.

Here are the issues Australian members most often report:

1. Difficulty Cancelling Memberships
The most common frustration. Issues include:

• Confusion about written notice requirements
  
  
• Staff unavailable during staffed hours
  
  
• Being charged after cancellation
  
  
• Miscommunication between staff and billing provider
  

Tip: Always get cancellation confirmation in writing.

2. Billing & Direct Debit Problems‍

Members report:

• Charges continuing after supposed cancellation
  
  
• Hidden fees (annual/semi-annual fees)
  
  
• Late fees due to outdated payment details
  
  
• Difficulty correcting billing errors
  

Most billing issues resolve quickly through Debitsuccess.

3. Contract Terms & Fee Disputes
Surprises include:

• Joining & key fob fees
  
  
• Early termination fees
  
  
• Strict notice periods

Some customers feel terms weren’t clearly explained at signup.

4. Customer Service & Communication Issues
Examples include:

• Staff not responding to cancellation requests
  
  
• Follow-ups ignored
  
  
• Managers unavailable, especially in unstaffed clubs
  

Persistence and escalation often fix this.

5. Facility & Maintenance Complaints
Reported issues:

• Broken equipment not repaired
  
  
• Poor cleanliness
  
  
• Safety hazards
  
  
• Inconsistent standards across franchises
  

6. Membership Freezes / Medical Issues
Some members struggle to freeze or cancel due to:

• Strict documentation requirements
  
  
• Clubs requesting additional proof
  
  
• Disputes about “reasonable grounds”
  

Many of these problems are solvable with correct documentation and escalation.