Bought something from

BCF

that broke too soon?

BCF supports all products it sells under manufacturer warranties and Australian Consumer Law. Most items come with a 12-month manufacturer’s warranty covering defects in materials or workmanship.

There is special coverage for Club BCF members:

• Wanderer camp & beach chairs (purchased after 1 Sept 2022) include a 5-Year Manufacturer’s Warranty when bought under a Club BCF membership.
  
  
• This extended warranty covers manufacturing defects such as faulty frames, stitching, or components.
  

In summary: if your gear fails due to a manufacturing fault, BCF will repair, replace, or refund it, even beyond the manufacturer’s warranty period if required under consumer guarantee rights.

1. Stop using the product to prevent further damage.
   
   
2. Gather proof of purchase (receipt, online order confirmation, or Club BCF membership record).
   
   
3. Visit your nearest BCF store (preferred). Head to the service desk with your item and receipt. Staff will assess on the spot or lodge a claim.
   
   
4. Provide details: Explain the fault and provide your purchase details. Staff may fill in a Product Return/Exchange form.
   
   
5. Assessment: For clear faults, staff may resolve immediately. Complex products may be sent to the manufacturer for inspection.
   
   
6. Resolution: Depending on the fault, you may receive a repair, replacement, refund, or store credit. Major failures entitle you to a refund or replacement under consumer law.
   
   
7. Online orders: Start a return via the online returns portal (items under 22kg) or contact Customer Care (1300 880 764) for larger items. BCF often covers return shipping.
   
   
8. Follow-up: Keep your case reference. If you don’t hear back, contact Customer Care for updates.
   

BCF’s warranty does not cover:

• Normal wear and tear (e.g. faded tent fabric, worn reel parts).
  
  
• Accidental damage or misuse (e.g. overloading a chair, dropping a cooler).
  
  
• Environmental damage (storms, fires, animal damage, corrosion from saltwater misuse).
  
  
• Alterations or third-party repairs.
  
  
• Items not purchased from BCF (second-hand, unauthorized resellers).
  
  
• Claims outside the warranty period (unless covered by consumer guarantees).
  
  
• Commercial use, neglect, or misuse beyond intended purpose.
  
  

Proof of purchase is mandatory. Without it, claims may be rejected or directed to the manufacturer.

Bring the following when lodging a claim:

• Proof of purchase – receipt, invoice, order confirmation, bank statement, or Club BCF record.
  
  
• Personal ID (if no receipt) – may be requested to log your claim.
  
  
• Product details – model/SKU, warranty card, or serial number (if applicable).
  
  
• Description of the fault – what happened, when it occurred, and how.
  
  
• Photos of the defect (optional but recommended for online or mail claims).
  
  
• Accessories/packaging – if available, include original parts for a full replacement.
  
  
• Warranty claim form – print or include any paperwork generated via the online portal.
  

• In-store: Many claims are resolved on the spot with a replacement, refund, or credit (15–30 minutes).
  
  
• Manufacturer assessment: Complex items may take 1–2 weeks if sent to the supplier for inspection.
  
  
• Online/mail claims: Typically resolved within 2–3 weeks, factoring in postage and processing.
  
  
• Updates: Expect email or phone updates. Always keep your reference number handy for follow-up.
  

Club BCF members benefit from receipt-free claims and extended coverage on selected items, but standard timelines apply.