Supercheap Auto

product stopped working? You might still be covered.

Supercheap Auto provides warranties for virtually all products sold, ranging from car parts, tools, electronics, and automotive accessories.

• Supercheap Auto Exclusive Brands: Brands like ToolPRO, SCA, Calibre, Ridge Ryder, and Best Buy typically carry warranties ranging from 1 year to lifetime.
  
  
  • Lifetime Warranty: ToolPRO hand tools (e.g., sockets, spanners).
    
    
  • 3-Year Warranty: ToolPRO power tools.
    
    
  • 1-Year Warranty: Certain heavy garage equipment like jacks and stands.
    
    
• Electronics & Accessories: Usually covered for 12 months unless otherwise noted.
  
  
• Automotive Batteries: Typically 2–3 years pro-rata warranty, with potential extensions if installed by Supercheap Auto staff.
  
  
• Third-Party Brands: Warranty periods as defined by manufacturers (e.g., Stanley, Repco), with Supercheap Auto facilitating claims.
  
  

Warranties ensure products are free from defects in materials and workmanship, providing repair, replacement, or refund/store credit as solutions. Additionally, all warranties complement your rights under Australian Consumer Law (ACL), offering extended protections against premature product failure.

Claiming your warranty at Supercheap Auto is straightforward:

1. Visit a Store:
   Bring the defective item to your nearest Supercheap Auto store (not necessarily where purchased).
   
   
2. Provide Proof of Purchase:
   Present your receipt, invoice, bank statement, or Club Plus membership details to confirm purchase.
   
   
3. Assessment:
   Store staff assess the item immediately for obvious faults. Complex items (electronics, car batteries) might require additional testing or be sent for manufacturer inspection.
   
   
4. Claim Resolution:
   
   
   • Immediate Replacement: Common for hand tools or clearly defective products in stock.
     
     
   • Repair: Some items (power tools, electronics) may be repaired, typically taking 1–2 weeks.
     
     
   • Refund/Store Credit: Offered if a replacement or repair is not feasible.
     

Alternative Contact:

• Customer Care: 1300 175 010
  
  
• Email: customercare@supercheapauto.com.au
  
  
• Online Support: Supercheap Auto Contact Page
  

Warranty claims with Supercheap Auto can be denied due to:

• Misuse or Abuse: Modifying products, incorrect use, or using items beyond intended capacities.
  
  
• Normal Wear & Tear: Consumable parts (brake pads, bulbs, drill bits) naturally wearing out over time.
  
  
• Accidental Damage: Damage caused by dropping, liquid spillage, improper storage, or external accidents.
  
  
• Vehicle Installation Errors: Faults caused by incorrect installation or issues with related vehicle components.
  
  
• Commercial Use & Hire: DIY-grade tools or products used commercially may have limited or no warranty.
  
  
• Brand-Specific Limitations: Certain performance or racing parts may exclude warranty coverage.
  
  
• Expired Warranty Periods: Claims outside the stated warranty duration unless protected by ACL.
  
  
• Customer-Induced Faults: Alterations or using incorrect accessories (e.g., non-recommended oils or chargers).
  
  
• Shipping Costs: Usually the customer's responsibility unless a major product failure is confirmed.
  
  

Always check your product’s specific warranty terms for precise coverage details.

To ensure your Supercheap Auto warranty claim is processed swiftly, prepare:

• Proof of Purchase: Original receipt, email invoice, bank/credit card statement, or Club Plus transaction history.
  
  
• Warranty Card/Manual: Manufacturer warranty documentation (if applicable).
  
  
• Product Serial Number: Especially important for electronics and batteries.
  
  
• Evidence of Defect: Photos, videos, mechanic’s test results, or other supporting evidence.
  
  
• Personal Identification: Occasionally required, particularly if requesting a refund without the original payment method.
  
  
• Claim Form: Filled out in-store if needed, clearly describing the fault.
  
  
• RMA (Online Returns): Include if provided by customer service when mailing back items.
  
  
• Club Plus Membership Details: Facilitates warranty claims without receipts.
  

Supercheap Auto’s warranty claim processing timeframes:

• Immediate Evaluation:
  Simple claims (hand tools, bulbs) are resolved on the spot, often within minutes.
  
  
• Extended Testing (e.g., Batteries):
  Claims involving diagnostics (like battery tests) might take 4–12 hours or overnight.
  
  
• Manufacturer Inspection (Complex Claims):
  For electronics or complex items, expect manufacturer inspections lasting 1–2 weeks.
  
  
• Communication and Notification:
  Updates via phone or email once a claim is assessed. Typically, resolution occurs within days to two weeks.
  
  
• Escalation:
  If delays occur, customers can escalate via Customer Care. Supercheap Auto actively resolves most issues quickly, prioritising major failures.
  
  

Clear communication from your side speeds up the process. Respond promptly to additional information requests.