Not sure if you can return your
Lorna Jane
purchase?

Ajust breaks down
Lorna Jane
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
October 9, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Lorna Jane
? Check eligibility first

  • 30-Day Change of Mind: Most items can be returned within 30 days if they’re in original condition, with tags attached, and proof of purchase.

  • Full-price vs. Sale Items:
    • Full-price: Refund, exchange, or gift card.

    • Sale: Exchange or gift card only.

  • Final Sale Items: Must be returned within 14 days for a gift card only (no refund/exchange).

  • Exclusions: Underwear and personal care items are not returnable unless faulty. Swimwear is accepted only with hygiene seals intact.

  • Faulty items: Covered under Australian Consumer Law. Faults = refund, repair, or replacement (not “change of mind”).

How to return an item to
Lorna Jane

  1. Start Online: Use the Returns Portal to log your return.

  2. Complete the Form: Print and fill the Returns Form; include it in your parcel.

  3. Pack & Label: Use secure packaging. Purchase a prepaid AusPost label via the portal (~$10) or pay at the post office.

  4. Send the Parcel: Drop at a Post Office. Keep the tracking number.

  5. In-Store Returns: Free at any Lorna Jane store. Staff process exchanges or refunds on the spot.

  6. Support for Faulty Items: Contact Customer Care (live chat/email) for prepaid labels or special instructions.

Lorna Jane
return timeframes and item conditions

  • 30 days from purchase (in-store) or receipt (online) for standard returns.

  • 14 days for Final Sale items.

  • Condition: Items must be unworn, unwashed, tags attached, hygiene seals intact (for swimwear).

  • Processing time:
    • Mail returns: Allow 2–3 weeks (transit + processing).

    • In-store returns: Processed immediately.

  • Proof of purchase required: Order confirmation, packing slip, or receipt.

Who pays for
Lorna Jane
return shipping?

  • Change of mind: Customer pays return postage. Prepaid AusPost label ~ $10 AUD.

  • Exchanges: Customer pays return postage. Lorna Jane covers shipping of replacement.

  • In-store returns: Always free.

  • Faulty items: Contact Customer Care for a free prepaid return label.

  • Lost parcels: Customer responsible unless using Lorna Jane’s tracked prepaid label.

Lorna Jane
refunds after a return - how and when you’ll get your money back

  • Refund method: Always back to the original payment method (card, PayPal, Afterpay, gift card).

  • Refund timing: Processed within a few days of receiving your parcel. Allow up to 5 business days for funds to appear.

  • Gift cards/store credits: Issued electronically - valid for 3 years.

  • Exchanges: New item shipped once return is received. If value differs, refund or balance payment applies.

  • In-store refunds: EFTPOS refund usually same day. Timing depends on your bank or payment platform.

Lorna Jane
 cases submitted through Ajust

Customer experiences with
Lorna Jane
returns

Return shipping frustration: Customers dislike paying ~$10 for return postage, whereas in-store is free.

Final sale confusion: Some buyers were caught out by “Final Sale” labels for which there are no refunds/exchanges. Always check product tags before buying.

Delayed refunds: Some online refunds took weeks. Proactive follow-up with tracking and Customer Care resolved them.

Official
Lorna Jane
Returns Resources & Links

Lorna Jane
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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