Not sure if you can return your Lorna Jane purchase?
Can you return an item to Lorna Jane? Check eligibility first
- 30-Day Change of Mind: Most items can be returned within 30 days if they’re in original condition, with tags attached, and proof of purchase.
- Full-price vs. Sale Items:
- Full-price: Refund, exchange, or gift card.
- Sale: Exchange or gift card only.
- Full-price: Refund, exchange, or gift card.
- Final Sale Items: Must be returned within 14 days for a gift card only (no refund/exchange).
- Exclusions: Underwear and personal care items are not returnable unless faulty. Swimwear is accepted only with hygiene seals intact.
- Faulty items: Covered under Australian Consumer Law. Faults = refund, repair, or replacement (not “change of mind”).
How to return an item to Lorna Jane
- Start Online: Use the Returns Portal to log your return.
- Complete the Form: Print and fill the Returns Form; include it in your parcel.
- Pack & Label: Use secure packaging. Purchase a prepaid AusPost label via the portal (~$10) or pay at the post office.
- Send the Parcel: Drop at a Post Office. Keep the tracking number.
- In-Store Returns: Free at any Lorna Jane store. Staff process exchanges or refunds on the spot.
- Support for Faulty Items: Contact Customer Care (live chat/email) for prepaid labels or special instructions.
Lorna Jane return timeframes and item conditions
- 30 days from purchase (in-store) or receipt (online) for standard returns.
- 14 days for Final Sale items.
- Condition: Items must be unworn, unwashed, tags attached, hygiene seals intact (for swimwear).
- Processing time:
- Mail returns: Allow 2–3 weeks (transit + processing).
- In-store returns: Processed immediately.
- Mail returns: Allow 2–3 weeks (transit + processing).
- Proof of purchase required: Order confirmation, packing slip, or receipt.
Who pays for Lorna Jane return shipping?
- Change of mind: Customer pays return postage. Prepaid AusPost label ~ $10 AUD.
- Exchanges: Customer pays return postage. Lorna Jane covers shipping of replacement.
- In-store returns: Always free.
- Faulty items: Contact Customer Care for a free prepaid return label.
- Lost parcels: Customer responsible unless using Lorna Jane’s tracked prepaid label.
Lorna Jane refunds after a return - how and when you’ll get your money back
- Refund method: Always back to the original payment method (card, PayPal, Afterpay, gift card).
- Refund timing: Processed within a few days of receiving your parcel. Allow up to 5 business days for funds to appear.
- Gift cards/store credits: Issued electronically - valid for 3 years.
- Exchanges: New item shipped once return is received. If value differs, refund or balance payment applies.
- In-store refunds: EFTPOS refund usually same day. Timing depends on your bank or payment platform.
Lorna Jane cases submitted through Ajust
I had a Lorna Jane gift card that expired just three months ago, and they refused to extend it—even by a week. It’s really upsetting to lose $140 that was already spent, especially when all I wanted was a fair chance to use it. It feels so unfair after being a loyal customer. - Helen
I received a Lorna Jane voucher as a gift but couldn’t use it before it expired. When I asked if they could extend it, they said no. It’s disappointing that something meant to bring joy turned into frustration. I just wanted a fair go and a chance to use what was paid for. - Anonymous
Customer experiences with Lorna Jane returns
Return shipping frustration: Customers dislike paying ~$10 for return postage, whereas in-store is free.
Final sale confusion: Some buyers were caught out by “Final Sale” labels for which there are no refunds/exchanges. Always check product tags before buying.
Delayed refunds: Some online refunds took weeks. Proactive follow-up with tracking and Customer Care resolved them.
Official Lorna Jane Returns Resources & Links
- Returns Policy: Lorna Jane Returns & Exchanges
- Returns Portal (Start Return): Global Returns Portal
- Returns Form (PDF): Download Returns Form
- Customer Care: Contact Page & Live Chat
- Store Locator: Find a Lorna Jane Store
Lorna Jane Return FAQs
Can I return a Lorna Jane item if I’ve simply changed my mind?
Most Lorna Jane items can be returned within 30 days for change of mind if they’re unworn, with tags attached, and proof of purchase. Full-price items qualify for refunds, exchanges, or gift cards; sale items qualify only for exchanges or gift cards. Final sale products must be returned within 14 days for a gift card only. Always check your receipt or tags before returning.
Who pays for Lorna Jane return shipping and how much does it cost?
If you’re returning by mail for a change of mind or exchange, you pay the return postage—about $10 using a prepaid AusPost label. Lorna Jane covers the shipping cost for the replacement in an exchange. Returns to stores are always free, and faulty items get a prepaid label from Customer Care. Keeping the tracked label helps protect against lost parcels.
How long do Lorna Jane refunds and exchanges take to process?
Online refunds typically take two to three weeks including transit and processing, then up to five business days for funds to appear. In-store refunds are processed immediately through EFTPOS, though bank timing may vary. Exchanges are shipped once your return is received, and gift cards or store credits arrive electronically for instant use.
What items can’t be returned to Lorna Jane?
Underwear and personal care products aren’t returnable unless faulty. Swimwear is accepted only with hygiene seals intact. Final sale items can’t be refunded or exchanged but can be returned within 14 days for a gift card. Always ensure items are unworn, unwashed, and include tags to meet Lorna Jane’s return eligibility.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.