Trying to cancel

The Australian

? Avoid the runaround.

You can cancel The Australian Plus subscription at any time. There are no fixed-term contracts that lock you in beyond your current billing period.

Key conditions to know before you cancel:

• All subscription types are eligible: Digital-only and print/delivery bundles can be cancelled.
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• Cancellation is not self-serve online: Cancellations are generally processed through customer support (phone, and sometimes email/contact form). There typically isn’t a simple “cancel” button in your account.
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• Plus rewards and perks end with the subscription: When your main subscription ends, The Australian Plus membership benefits stop. Any ongoing perks tied to being an active subscriber won’t continue after cancellation.
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• Redeemed one-time offers: If you’ve already redeemed a one-time offer, you can’t de-activate after cancelling, but ongoing benefits linked to an active subscription will end once the subscription ends.
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• Intro deals and trial-style offers: You can cancel during an intro offer, but you need to pay close attention to notice periods and billing timing to avoid the full-price renewal.
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• Third-party subscriptions (Apple/Google): If you subscribed via an app store, you must cancel through Apple/Google subscription settings (News Corp support generally can’t cancel app-store billing for you).

The most reliable way to cancel is by phone. Here’s the process that works for most subscribers:

Option 1: Cancel by phone (recommended)

1. Gather your details first
   Have your account email ready (and subscriber number if you can find it in billing emails).
2. Call customer support
   Call the News Corp subscription support line for The Australian.
3. Request cancellation clearly
   Use direct wording like: “Please cancel my The Australian Plus subscription and stop auto-renewal.”
4. Decline retention offers (if you want to cancel)
   You may be offered discounts or free weeks to stay. If you’re set on cancelling, a polite repeat of: “No thanks — please proceed with the cancellation” is usually enough.
5. Get confirmation
   Ask for a reference number and/or an email confirmation showing your cancellation effective date.

Option 2: Cancel by email (if you can’t call)

If you can’t access the phone line (e.g., travelling), email support with:

• Your account email (and subscriber number if available)
• A clear request to cancel
• Your desired outcome (e.g., “cancel at end of current billing period”)

Option 3: Cancel via online contact form

If available through the MyAccount/Contact Us area, submit a written request with your account details and cancellation request. Save any case number.

Option 4: App Store / Google Play (if you subscribed in-app)

Cancel in your Apple/Google subscription settings. Your subscription usually continues until the end of the paid period, then stops.

Timing is the big catch with The Australian Plus.

• 7 business days notice is commonly required: To avoid being billed for the next cycle, aim to cancel at least 7 business days before your next billing date.
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• If you cancel too close to renewal: Your cancellation will still be accepted, but it may only take effect after the next billing cycle, meaning you could be charged once more and then have service continue until the end of that paid period.
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• Cancellation usually ends at period end: Access typically continues until the end of the period you’ve already paid for, then stops.
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• Intro offers can renew earlier than expected: Some subscribers report being charged the first full-price renewal before the “trial” period feels finished (based on the fine print). The safest move: if you already know you’ll cancel, do it early in the promo, not on the last day.

Best practice is to set a reminder 10–14 days before renewal, so you comfortably clear the 7-business-day window (especially around public holidays).

• No cancellation fee:
  The Australian Plus does not typically charge a separate “cancellation fee” just for leaving.
• You may still be charged during the notice window:
  If your billing date is close and you haven’t given the notice required, you might see one more regular subscription charge. This isn’t a penalty, it’s the normal subscription payment for the next period.
• No mid-period cut-off:
  If you’ve paid for time, you generally keep access until the paid period ends (rather than being refunded unused days).
• Promotional/prepaid periods:
  If you’re in a prepaid promo period, it usually runs its course. Cancelling typically prevents renewal rather than refunding the unused portion.