Trying to cancel

F45

? Avoid the runaround.

F45 Training memberships in Australia can be cancelled, but conditions vary because each studio is independently owned and operated. While the exact terms depend on your specific studio, most Australian F45 contracts follow similar rules.

Key eligibility conditions include:

• Cooling-off period: Most studios offer a 7-day cooling-off period (some up to 14 days) from your start date. Cancelling during this time usually stops future charges, though fees already paid for used days may not be refunded.
• Minimum commitment contracts: If you’re within a locked-in term (e.g. 3, 6, or 12 months), cancelling early usually triggers an early termination fee, commonly around 50% of the remaining contract value.
• No-lock-in memberships: If you’re on a month-to-month or have completed your initial term, you can cancel anytime with notice and no exit fee.
• Notice periods apply: Most studios require 14–30 days’ written notice, with 28 days being the most common.
• Special circumstances: Early termination fees are often waived for serious illness, injury, or long-term incapacity (medical evidence required). Some studios may consider relocation on a case-by-case basis.
• Freeze vs cancel: Membership freezes pause billing temporarily but do not cancel your contract.

Every F45 member can cancel. The cost and timing depend on your contract type and studio policy.

F45 cancellations are handled directly by your home studio.

Step-by-step cancellation process

1. Contact your home studio:
   Reach out via email, phone, or in person. Written requests are strongly recommended.
2. Submit written notice:
   Email the studio stating you wish to cancel, including:
   
   • Full name
   • Membership details
   • Requested cancellation date
   • Confirmation you’re giving the required notice
3. Complete any cancellation form:
   Some studios will send a membership cancellation form to complete and return.
4. Confirm fees or final payments:
   Ask the studio to confirm:
   
   • Your final payment date
   • Any early termination fee (if applicable)
5. Receive written confirmation:
   Ensure you receive email confirmation stating your membership end date.
6. Monitor final billing:
   Check that no charges occur beyond the confirmed termination date.

⚠️ Do not cancel direct debits at the bank before cancelling with the studio. This can cause disputes or collections.

• Cooling-off period: Usually 7 days from joining (some studios allow 14 days).
• Standard notice period: Typically 28 days, though some studios require 14–21 days.
• Billing alignment: Membership fees continue during the notice period.
• Contract rollover: Fixed-term contracts usually roll into ongoing memberships unless cancelled with notice.
• Confirmation timeframe: Studios should confirm cancellation within a few business days of receiving notice.

To avoid an extra billing cycle, submit your notice before your next debit date, factoring in the notice period.

• No fee during cooling-off: Cancelling within the cooling-off period typically stops future charges.
• Early termination fee (in contract): Commonly ~50% of remaining contract value.
• No exit fee after contract: Only standard membership fees during notice period apply.
• Notice period charges: Regular weekly or fortnightly fees continue until cancellation takes effect.
• No admin cancellation fee: Studios do not charge a separate cancellation processing fee.
• Fee waivers: Possible for medical hardship or long-term injury with documentation.

Always ask your studio to confirm any fees in writing before proceeding.