Trying to cancel

Surfshark

? Avoid the runaround.

Surfshark allows you to cancel your subscription at any time.

You can stop your auto-renewal and continue using the service until the end of the current paid period. Key points:

✅ 30-Day Money-Back Guarantee
Applies only to first-time purchases made directly through Surfshark. Cancel within 30 days for a full refund.

❌ No refunds on renewals
After the initial period, future payments are non-refundable by default - even if you cancel immediately after renewal.

📱 Third-party subscriptions (Apple, Google, Amazon)
If you subscribed via an app store, cancellation and refund must be handled via that platform. Surfshark can’t assist with third-party billing.

No contracts or lock-ins
You’re free to cancel anytime. Just remember to do it before the next billing cycle if you don’t want to be charged again.

First, identify where you subscribed. Follow the steps that match:

Subscribed via Surfshark website:

1. Log in at my.surfshark.com
2. Go to Subscription > Payments
3. Click Cancel auto-renewal
4. Confirm any prompts

Need help? Open Surfshark’s 24/7 Live Chat on their website, they can cancel for you if needed.

Subscribed via Apple (iOS):

1. Go to iPhone Settings → Tap your name → Subscriptions
2. Find Surfshark, then tap Cancel Subscription

Apple handles billing. Refunds (if eligible) must be requested via Apple’s Report a Problem portal.

Subscribed via Google Play:

1. Open Google Play Store → Tap profile icon → Payments & Subscriptions > Subscriptions
2. Select Surfshark, tap Cancel Subscription, and confirm

Subscribed via Amazon (Fire TV or Appstore):

1. Log in to your Amazon account
2. Navigate to Memberships & Subscriptions
3. Find Surfshark and select Cancel

After canceling, you’ll keep full access until the end of your current billing cycle (no immediate service disruption).

Always check your account or platform confirmation to ensure auto-renewal has been disabled.

30-Day Money-Back Deadline
You must request a refund within 30 days of your first purchase. Cancel AND request the refund before day 30 ends.

Cancel before renewal
To avoid being charged for the next billing cycle (monthly or annual), cancel at least 24 hours before your renewal date.

App store refunds
Apple: Cancel at least 24 hours before renewal.
Google: 48-hour refund window for new purchases. After that, contact Surfshark.

Cancellation effective date
Your subscription remains active until the end of the current term, whether monthly or yearly. There’s no penalty for cancelling early - you just won’t get money back (unless eligible under the 30-day guarantee).

No cancellation fees
Surfshark doesn’t charge any fees or penalties to cancel your subscription.

What you pay
The only “cost” is the payment already processed — usually:

• Your first payment (refundable within 30 days)
• Any renewal (non-refundable unless support makes an exception)

No extra fee for app store subscriptions
Apple, Google, and Amazon don’t charge to cancel either — but their refund rules differ.

Cancelling does not trigger extra fees, but remember: renewals are final sales unless you cancel in time.