Bought something from

Bunnings

that broke too soon?

Bunnings provides warranty support for almost every product it sells, from power tools and appliances to plants and home improvement goods. Coverage includes:

• Manufacturer warranties
  Most products come with a standard manufacturer warranty (commonly around 12 months for appliances, tools, and electronics). Bunnings facilitates these claims in-store, including brands like:
  
  
  • Ryobi – typically 4–6 year warranties on many tools; Ryobi explicitly states that warranty claims for Australian purchases can be made at your local Bunnings. (ryobi.com.au)
    
    
  • Ozito – many products come with 3–5 year replacement warranties, with no registration required.
    
    
  • Other exclusive and house brands (AEG, Arlec, etc.) with extended coverage clearly labelled on packaging or signage.
    
    
• Bunnings’ own guarantees under ACL
  Beyond any express warranty, Bunnings guarantees that products are:
  
  
  • Of acceptable quality
    
    
  • Fit for purpose
    
    
  • Match their description
• If a product fails, is not of acceptable quality, or doesn’t match how it was sold, you may be entitled to a repair, replacement or refund, even outside the stated manufacturer warranty, depending on what’s reasonable for that product.
  
  
• Exclusive brand and category guarantees
  
  
  • Ozito Power X Change tools often include a 5-year replacement warranty.
    
    
  • Nursery plants are backed by Bunnings’ Perfect Plant Promise (typically 12 months on most plants, with some exclusions).
    
    
  • Certain building and hardware products can carry 5, 10, or 25+ year warranties from manufacturers (e.g. locks, roofing components).
    
    
• Australia-wide support
  Warranty assistance is “Australia-wide.” You can go to any Bunnings store, not just the one where you purchased the item.
  

Bunnings keeps warranty claims simple and store-first. Most are handled in a single visit:

1. Bring the product to your nearest Bunnings store

Take the item (including parts and accessories) to the Returns & Exchanges Desk. Let staff know you’re making a warranty claim, not just a change-of-mind return.

2. Provide proof of purchase

This is the biggest accelerator of a smooth Bunnings warranty claim. Accepted proof includes:

• Original paper receipt or tax invoice
  
  
• Digital or emailed receipt
  
  
• Bank/credit card statement showing the transaction
  
  
• Records tied to Flybuys or PowerPass where applicable
  

If you don’t have a receipt, Bunnings may try to look up the purchase or ask you to sign a statutory declaration, but having proof of purchase is strongly preferred.

3. Explain the problem

At the counter, clearly describe what’s wrong and when it started. Staff may test the product quickly to confirm the fault.

4. On-the-spot resolution (most common)

Where the fault is evident and within warranty, Bunnings often:

• Replaces the item immediately (very common for Ryobi and Ozito tools with replacement warranties).
  
  
• Refunds the purchase price.
  
  
• Offers an equivalent product if the original is no longer stocked.
  

This is why so many customers report resolving Bunnings warranty claims in just a few minutes.

5. When repair or assessment is needed

For higher-value or complex items (e.g. certain appliances), Bunnings may:

• Send the product to an authorised repair agent.
  
  
• Consult with the manufacturer on the best remedy.
  
  
• Provide you with a reference number and expected timeframe.
  

6. Remote / online purchase scenarios

If you bought online or can’t easily get to a store (or the item is very large), you can contact Bunnings Customer Support. They may:

• Arrange courier pickup
  
  
• Help coordinate a local service agent
  
  
• Walk you through options for refunds or replacements
  

There are some situations where Bunnings (and the manufacturer) can legitimately refuse a warranty claim:

• Misuse, neglect, or accidental damage
  Using a DIY-only tool commercially, leaving an electric product in the rain, failing to service a motor as required, or ignoring instructions can all be classed as misuse or neglect.
  
  
• No proof of purchase
  If Bunnings cannot verify you bought the product there, they can decline the claim. They may still help as a goodwill gesture, but you’re on shaky ground without proof.
  
  
• Normal wear and tear
  Blades dulling, batteries slowly losing capacity, or minor cosmetic marks from normal use aren’t considered “faults”.
  
  
• Consumables and short-lived products
  Items like glues, chemicals, cleaning products, fertilisers, and short-lived plants (e.g. seedlings) typically aren’t covered beyond being acceptable at the point of sale.
  
  
• Non-professional installation where one is required
  Products requiring installation by a licensed professional (electrical, plumbing, gas) may have warranties voided if you DIY them against the instructions.
  
  
• Modifications or non-approved accessories
  Altering products or using non-approved attachments can void warranty coverage.
  
  
• Outside stated warranty period (for express warranties)
  Once the express warranty period is over, the manufacturer’s obligations under that warranty may have ended, but consumer guarantees can still apply if the product failed earlier than reasonably expected for its price and type.
  
  
• Commercial use of domestic-grade items
  Some tools and products have different terms for commercial use (shorter warranties or exclusions).
  

Knowing these limitations helps set realistic expectations and ensures claims you do make are well-founded.

To give yourself the best chance of a fast, successful Bunnings warranty claim, bring or prepare:

• Receipt or other proof of purchase (critical)
  
  
  • Paper receipt or digital copy
    
    
  • Bank/credit card statement
    
    
  • PowerPass or loyalty record

If none of these are available, Bunnings may still help but may require ID and a signed declaration.

• Product details & paperwork
  
  
  • The actual item
    
    
  • Model number / product name
    
    
  • Any included warranty card or manual (especially for extended warranties)
    
    
• Personal ID (especially for no-receipt claims)
  ‍
  Used to record returns and reduce fraud, particularly if Bunnings agrees to process a claim without a receipt.
  
  
• Photos or videos (for remote or online claims)
  
  
  • Clear images or video of damage, faults, or packaging issues are useful where you can’t present the product in-store immediately.
    
    
• Any prior correspondence or references
  
  
  • Emails from the manufacturer
    
    
  • Reference numbers from earlier support interactions
    
    
• Original packaging (optional but handy)
  ‍
  Not strictly required for faulty items, but helpful for identifying SKUs and processing exchanges smoothly.
  

Bunnings is known for being fast and pragmatic with warranty claims:

• Immediate in-store resolution (very common)
  Simple faults on stocked items are often resolved within 5–10 minutes at the counter.
  
  
• Repair scenarios
  If your product is sent for repair:
  
  
  • Turnaround is often 1–2 weeks depending on the brand and service centre.
    
    
  • You may be without the product during this time, though in some cases manufacturers or Bunnings may fast-track or swap.
    
    
• Online or remote claims
  
  
  • Add courier transit time (a few business days each way)
    
    
  • You may receive a replacement shipped to your address instead of going in-store.
    
    
• Manufacturer-directed claims
  Occasionally Bunnings may direct you to the manufacturer’s support system (especially for certain electronics or appliances). The timeline then follows the manufacturer’s process.