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Zip
outages? You’re not alone.

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Zip
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
December 8, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Zip
 Right Now?

How to check
Zip
 outage status

  1. Official Status Page: Visit Zip’s status dashboard for real-time outage alerts.

  2. In-App Alerts: Open the Zip app – banners/notifications show if there’s a service disruption.

  3. Help Centre: Check help.zip.co for FAQs and service announcements.

  4. Social Media Updates: Follow @Zip_AU on X (Twitter) or Zip’s Facebook page – they post real-time updates.

  5. Outage Trackers: Use sites like IsDown or UpdownRadar to see if others are reporting issues.

How to report a
Zip
outage

  • In-App Support: Go to Help > Contact Us in the Zip app.

  • Submit a Request: Use the Zip Help Centre form to log your issue.

  • Phone Support (AU): Call 02 8294 2345.

  • Email Support: Send details to hello@care.zip.co – include account email/phone + error details.

  • Social Media DM: Reach out to Zip via Facebook Messenger or Twitter DM for escalations.

👉 Be specific: include error messages, timestamps, and whether the problem is login, payments, or app crashes.

Recent
Zip
Outages & Causes

  • Jan 27, 2025: App & Checkout outage – lasted ~3 hours.

  • Jul 30, 2024: Azure cloud outage – caused widespread errors, fixed same day.

  • Jun 20, 2024: Internal systems issue – 4-hour disruption overnight.

  • Other Incidents: SMS code delivery issues and payment gateway errors (all resolved).

🔑 Common Causes: Cloud provider outages, internal platform bugs, and API/payment gateway issues.

How long does it take for
Zip
 to fix an outage?

  • Minor Issues (logins, SMS codes): 1–2 hours.

  • Medium Incidents (app/checkout errors): 2–4 hours.

  • Large-Scale Outages (e.g., Azure downtime): Same day, typically resolved within hours.

On average, Zip outages are resolved within 1–4 hours.

Official
Zip
 Outage Resources & Links

Zip
 reports submitted through Ajust

I relied on my Zip account to track what I owed, but after my hardship period ended I suddenly couldn’t log in or see any interest details. I kept making repayments because support told me everything was fine, only to have months of interest hit at once and push my balance over the limit. Not having access to my account made it impossible to stay on top of what I owed and caused so much stress.

Zip
Outage FAQs

How can I quickly confirm if Zip is actually down or if the outage is just on my end?

The fastest way to check Zip outage status is to visit Zip’s official status page or open the Zip app for real-time alerts. These sources show whether the issue is widespread or specific to your device. If nothing is flagged, outage trackers like DownDetector can confirm if others are reporting similar problems. This helps you avoid guesswork and decide whether to wait, troubleshoot, or take action.

What’s the best way to report a Zip outage so it gets resolved faster?

The quickest way to report a Zip outage is through the in-app Help > Contact Us option because it sends details directly to Zip’s support team. You can also log an issue through the Help Centre form if you need to include screenshots or error details. Being specific with timestamps and error messages gives Zip clearer information, which usually leads to faster fixes.

How long do Zip outages usually last, and when should I escalate the issue?

Most Zip outages are resolved within one to four hours, with minor login or SMS issues fixed even faster. If the outage lasts longer than expected or only affects your account, it’s worth escalating through Zip support. Extended disruptions can indicate an account-specific problem rather than a platform issue, so reporting early can save time and stress.

What can I do if Zip is down and I still need to make a payment or complete a checkout?

If Zip is down, the quickest workaround is to retry later or use an alternative payment method to avoid late fees or missed purchases. Zip outages are typically short, but time-sensitive transactions can’t wait, especially for busy consumers managing budgets or schedules. Once services are restored, you can check your account for any failed or duplicated transactions and report issues promptly.

Zip
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

Report your outage now