Experiencing

Zip

outages? You’re not alone.

1. Official Status Page: Visit Zip’s status dashboard for real-time outage alerts.
   
   
2. In-App Alerts: Open the Zip app – banners/notifications show if there’s a service disruption.
   
   
3. Help Centre: Check help.zip.co for FAQs and service announcements.
   
   
4. Social Media Updates: Follow @Zip_AU on X (Twitter) or Zip’s Facebook page – they post real-time updates.
   
   
5. Outage Trackers: Use sites like IsDown or UpdownRadar to see if others are reporting issues.
   

• In-App Support: Go to Help > Contact Us in the Zip app.
  
  
• Submit a Request: Use the Zip Help Centre form to log your issue.
  
  
• Phone Support (AU): Call 02 8294 2345.
  
  
• Email Support: Send details to hello@care.zip.co – include account email/phone + error details.
  
  
• Social Media DM: Reach out to Zip via Facebook Messenger or Twitter DM for escalations.
  
  

👉 Be specific: include error messages, timestamps, and whether the problem is login, payments, or app crashes.

• Jan 27, 2025: App & Checkout outage – lasted ~3 hours.
  
  
• Jul 30, 2024: Azure cloud outage – caused widespread errors, fixed same day.
  
  
• Jun 20, 2024: Internal systems issue – 4-hour disruption overnight.
  
  
• Other Incidents: SMS code delivery issues and payment gateway errors (all resolved).
  
  

🔑 Common Causes: Cloud provider outages, internal platform bugs, and API/payment gateway issues.

• Minor Issues (logins, SMS codes): 1–2 hours.
  
  
• Medium Incidents (app/checkout errors): 2–4 hours.
  
  
• Large-Scale Outages (e.g., Azure downtime): Same day, typically resolved within hours.
  
  

On average, Zip outages are resolved within 1–4 hours.

• Zip Status Dashboard – real-time status updates.
  
  
• Zip Help Centre – FAQs & submit a request.
  
  
• Customer Support (AU): 02 8294 2345 | hello@care.zip.co
  
  
• Zip App (Apple Store) | Zip App (Google Play) – keep app updated.
  
  
• @Zip_AU on Twitter – outage alerts & resolutions.
  
  
• DownDetector – Zip Reports – crowdsourced outage reports.