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Edited by:

Ajust Content Team

Last updated:

August 27, 2025

Can you get a refund from
KFC
? Check eligibility first

Incorrect or missing items: Eligible for refund or replacement if your order was wrong, incomplete, or not delivered.
Online order not fulfilled: Full refund if you paid but could not collect due to store closure/cancellation.
Quality issues (e.g., undercooked or unsafe food): Refund or replacement offered (you can insist on a refund).
Payment errors/double charges: Refundable once verified.
Change of mind/wrong store: Not guaranteed but may be refunded if food hasn’t been prepared.
Exclusions: Minor taste complaints, items resolved on the spot, and orders via third-party delivery (refund handled by the delivery app).

Report immediately in-store: Ask a manager for a fix or refund.
Contact KFC support: Use KFC’s Contact page or in-app chat to lodge your request.
Provide proof: Order number, receipt, and any relevant photos for missing/damaged items.
Choose resolution: State clearly if you want a refund instead of a voucher/replacement.
Get confirmation: Ask for a case or reference number and note the refund timeframe given.
Follow up: If funds don’t appear by the promised date, re-contact support with your case details.

In-store (cash): Immediate.
In-store (card): Same-day reversal; bank may take 1–3 business days.
App/online orders: Typically 5–10 business days once approved. Can be up to 2 weeks in some cases.
Delivery partner orders: Uber Eats, DoorDash, Menulog handle refunds under their own timelines (often 1–3 days).
Delays: Can occur if refund approval requires escalation or store/corporate miscommunication.

Original payment method: Card, PayPal, or account used for purchase.
Cash refunds: For in-store cash purchases, given immediately.
Voucher/credit: Sometimes offered as goodwill. You may decline and request money back.
Delivery app refunds: Processed by the app to your card/account.

Stores can’t directly refund online/app orders — must go through corporate.
Delays when corporate approval is needed.
Voucher offered instead of cash/card refund.
Difficulty reaching support or inconsistent communication between store and head office.

Store closure before pickup: Refund only processed after a follow-up call. The second rep pushed it through.

Non-delivered online order: Took multiple contact attempts before refund was approved.

Wrong delivery order: Store advised contacting corporate. Corporate redirected to DoorDash, who refunded in days.

McDonald’s: Similar “replace or refund” approach; McDonald’s has in-app order issue reporting.
Hungry Jack’s: More flexibility for on-the-spot store refunds; still requires delivery refunds through apps.
Domino’s: Offers late-delivery vouchers but rarely cash refunds without escalation.