Still waiting on a

Rebel Sport

refund?

Rebel Sport gives customers 30 days to return or exchange products for change of mind, whether bought online or in-store. You have 30 days from purchase or delivery to decide if you want to keep an item, as long as it meets the required conditions.

To qualify for a refund or exchange, your product must be:

• Unworn, unwashed, and unused
  
  
• In original, resalable condition
  
  
• Returned with all original packaging, tags, and labels attached
  
  
• Accompanied by proof of purchase (receipt, tax invoice, or order confirmation)
  
  

🚫 Excluded Items

For hygiene and safety, Rebel does not accept returns on:

• Underwear, thermals, or socks
  
  
• Swimwear with hygiene seals removed
  
  
• Food and nutrition products (like protein powder or vitamins)
  
  
• Water bottles and drinkware
  
  
• Gift cards and e-gift cards
  
  
• Custom or installed items (e.g. home gyms that have been assembled)
  
  

⚖️ Faulty or Incorrect Products

If your product is faulty, damaged, or not as described, you’re always entitled to a refund, repair, or replacement under Australian Consumer Law (even after the 30-day period). Rebel may inspect the product or send it to the manufacturer for assessment, but confirmed faults are quickly refunded or replaced.

💡 Tip: Always keep your receipt or proof of purchase. Rebel can’t process returns without it.

Rebel offers both in-store and online return options, and both are free and easy to use.

🏬 In-Store Returns (Fastest Option)

• Visit any Rebel store across Australia with your item and proof of purchase.
  
  
• The team will inspect your product to ensure it meets return conditions.
  
  
• For refunds, the store processes it to your original payment method.
  
  
• For exchanges, you can select your replacement on the spot.
  
  

In-store returns are free and immediate (the quickest way to get your refund processed).

📦 Online Returns via Post (Free for Most Items)

• Go to the Rebel Online Returns Portal (via Australia Post) and enter your order details.
  
  
• Print the prepaid return label provided. Return shipping is free for parcels under 22kg.
  
  
• Pack your product securely in its original packaging and attach the label.
  
  
• Drop it off at any Australia Post office or box.
  
  

💡 Important: Never stick a label directly to a shoebox. Use a satchel or outer box.

🚚 Oversized Item Returns

For bulky or heavy items (like treadmills or exercise equipment), contact Rebel Customer Care first. They’ll arrange a courier pickup or inspection. For change-of-mind returns, you might need to cover freight costs. For faulty items, Rebel covers them.

📞 Need Assistance?

• Email: customercare@rebelsport.com.au
  
  
• Web Chat: Available during business hours on the Rebel site
  
  
• Online Contact Form: Found under “Contact Us” in the Help Centre
  

Customer Care can help with return labels, faulty product claims, or special requests (like returns slightly outside the 30-day period).

Rebel aims to process refunds within 7 business days after receiving your returned item.

Typical timelines:

• Quality check: 3–7 business days once the parcel arrives.
  
  
• Refund issued: Same day as approval.
  
  
• Bank transfer delay: 1–3 more days to appear in your account.
  

So, in most cases, expect a 1–2 week total timeframe.

💬 Notifications

You’ll get a confirmation email when your refund is processed. If you returned an item in-store, you’ll receive a printed refund receipt immediately.

If more than 14 days pass with no update, contact Customer Care with your return tracking number. They can confirm receipt and refund status.

🚫 Shipping Costs

Original delivery fees aren’t refunded for change-of-mind returns, only for faulty or incorrect items.

Rebel refunds always go back to your original payment method for security and traceability.

• Credit/Debit Card: Refund appears on your card statement in a few business days.
  
  
• PayPal: Credited instantly to your PayPal account.
  
  
• Afterpay/Zip: Future payments are cancelled and paid instalments refunded automatically.
  
  
• Gift Cards: Refunded onto a new or reissued Rebel gift card.
  
  
• Rebel Active Points: Any loyalty points earned from refunded purchases are deducted from your account.
  

💡 Note: Online refunds aren’t paid in cash. If you bought in-store with cash, you’ll be refunded in cash at the same store.

Here are the most frequent refund hiccups and how to avoid them:

• No Proof of Purchase: Rebel can’t process a refund without a receipt or verified record.
  
  
• Worn or Used Items: Refunds are denied if the item isn’t in new condition.
  
  
• Excluded Products: Underwear, swimwear, and nutrition products can’t be returned for change of mind.
  
  
• Missed 30-Day Window: Returns must be initiated within 30 days (exceptions are rare).
  
  
• Bulky Item Costs: Courier return fees may apply for large items when it’s a change of mind.
  
  
• Refund Delays: Sometimes returns are slowed by courier issues. Always track your return.
  
  
• Expired Cards: Refunds go to your old card number. Your bank will reroute it to your new card automatically.
  
  

✅ Tip: Always test shoes or apparel indoors, keep tags on, and save your receipt until you’re 100% happy.